No Virgin Mobile signal problems

Virgin Mobile is a provider of mobile phone wireless communications in many countries, so you can make calls in the UK and other countries like United States, Canada, Australia, and more at reduced rates. When there’s no Virgin Mobile signal due to unforeseen problems, or when the network hits issues on phone and tablet, then this will end up with complaints from unhappy customers.


While there’s enhancements you can use to increase Virgin Mobile signal like a booster, in most cases you will be on the bad end of a network outage that cannot be solved at your end and will need engineers to fix. You can see status reports from Down Today readers below in regard to no signal, or disruption to Virgin mobile Internet in different regions.

You can reach official Virgin help thanks to a number of contact methods detailed on this page, or leave your complaints about signal problems right now with locations below.


Virgin Mobile Status insight for Monday 21st of August 2017

If Virgin Mobile is down today, then reports will be found below.

Virgin Mobile Problems? Share your issues with Down Today readers:

  • Colin Gourley

    Calls and texts and data down for two days now NOT HAPPY!!

  • Jackcorgi

    still no service in portland oregon since 8-15-17 .
    no 911 service ,no calls,text,web..
    when will this be fixed?

  • babyuk76

    No signal today Yet AGAIN this time in the East Midlands region previously it was Berkshire and Ascot areas…. at first I thought it was my phone then it started to work and now again….

  • Tracy

    No services dose anyone else have the same problem

  • Robin C Dean

    No signal or emergency calls only all today 1st time this has happened in Wr6

  • S iles

    Rang on monday and they said there was an issue with the signal mast. No service since monday rang today and they said that i would have to wait for them to fix it. Surely if people all over the country are having issues its not the local mast? Surely its something to do with virgin itself?

  • Janet Reeve

    No signal today – South Essex area. Usually really good??? Whats going on???

  • Elizabeth Coomber

    Still having extreme mobile signal problems in Sm7 area even standing outside in the middle of a street is having major issues from no network to not even be abe to call customer services and my bill is upto date paid

  • Shelagh Scott

    Epsom too and no signal today.

  • Janet

    I havnt got any in Cornhill either John do you know what the problem is?

  • me

    No reception no my mobile today in area me12 3bg.

  • Ted

    No 3G in WS12

  • John Birtwistle

    No service in Cornhill AB45 2 August

  • Debbie Manley

    Haven’t had signal for two days now – Epsom area.

  • Nj

    second day no mobile service in Reading yet all ok when in Oxford. Sort it out

  • Nj

    Same as

  • elizabeth cooper

    No service in Hamilton area, although WiFi with Sky is connected and signal strength excellent.

  • Hemant Lakhani

    No network on my virginmobile, showing No Service (I am in Bedford)

  • Nj

    No service for my mobile in Reading, my sisters Internet is also down in the same town

  • Yvonne Little

    Poor / intermittent virginmobile connectivity for the last few days. Phone (fully charged) cuts out or fades mid-conversation.
    I’m in W5 area of London. Signal on EE seems to be very low. What is going on Virgin Mobile?

  • Karen Cox

    No network available in Lossiemouth, Moray

  • Yvonne Green

    I am having problems in West Lothian with text messaging and calls. Texts won’t send. Signal on EE seems to be very low.

  • KnittinCrochetIsCool

    Same here Jacqui, I’m in Bamber Bridge and I keep getting no signal.. It comes and goes and like you it’s been happening for a few days now! I rang Virgin and they said there was no problem???

  • Jacqui Burns

    this is the 4th day in preston Lancashire I’ve had no signal rang customer service and they said I was a liar!!! signal comes and goes I get all my text messages coming through at once then nothing for hours.

  • Mary

    No service in Dover, Portsmouth or Devon today! And Virgin Mobile website appears to be out of use too! What is happening Virgin?

  • sam

    No service in G67.Any idea when it woll b fixed?

  • Don T

    Still no service from virgin in Ts14. Getting sick of this
    Thank you Virgin

  • Karen Dawson

    Pleased to report we now have a mobile signal in Guisborough from around midday today. Must have been my threat to cancel my contract 😉

  • Karen Dawson

    Reduce costs? Not for me. I chose a Virgin Mobile deal because my previous provider Vodaphone won’t pay their taxes. I’m fairly sure I could find a similarly priced deal with O2 or some other phone provider, I don’t believe there’s anything special about VM prices. If I’ve no service by tomorrow then they’re losing a customer for sure.

  • Karen Dawson

    Third day without a mobile phone signal in Guisborough, Cleveland. FFS! I’m waiting on important calls affecting my very immediate future. To add insult to injury my Virgin Mobile direct debit went out this morning, this is the problem with the online world, you have money taken from you with nothing in return, the very definition of theft! And will there be any compensation? Of course not…

  • VMonkeyJuggler

    FYI people EE have had massive equipment failures in various sites around the country & because VM is a virtual company that piggybacks off of them… it effects their services too! EE are being incredibly slow fixing issues quoting 16hrs until repairs will be completed for the past 48hrs!

  • VMonkeyJuggler

    I know… It’s incredibly frustrating! It’s the price you pay to reduce costs tho! Virgin Mobile are a virtual company & they piggyback EE! The issue is with EE’s equipment.. They have been quoting 16hrs till a fix is completed for the past 48hrs!

    VM’s hands are tied! Until EE get their arses in gear n fix their equipment there is nothing they can do!

  • Michael Sassen

    …and surprise surprise, the Virgin mobile signal in Saltdean is off again, with the customer service rep in the Philippines or wherever their call centre is, telling me that it will be 3 days before it is fixed. No explanation, no apology, nowhere to complain and no-one listening anyway!!

  • Karen Dawson

    I’m relieved to know it’s not just me in Guisborough that can’t get a signal on either of my two VM phones. Like Dave this is the second day I’ve had no coverage. Yesterday I had to drive almost 10 miles to be able to make calls! Not happy with Virgin at all, plus I can’t even access the internet on my phone at anytime despite Virgin sending updated settings – they told me to buy a new phone !

  • Dave

    No mobile signal at all in Guisborough Cleveland this is the 2nd day ….

  • Alan Brown

    6 days still no network where I am in woodingdean despite 2 calls to virgin.must be the sim cards no it isn’t!
    Dreadful service.

  • Lee

    No signal in woodingdean since at least wednesday…… go to rottingdean my phone works fine, but virgin claimed it was the sim card…… new sim card same problem!!!! Fun texting them “ready” to change my sim card when you cant text because the service is down!!!!! Idiots. Activated on my computer, waste of time. Phone works in rottingdean but not in woodingdean……

  • Michael Sassen

    Still no service in Saltdean. Virgin insisted on sending me a new SIM which of course, still doesn’t work in Saltdean, though like my old SIM, works fine everywhere else! Still trying to persuade Virgin to accept that it’s a problem with their transmitter and not individual SIMs. Their outtage checker is telling their customer service operatives that the signal is fine and for some reason, they will not send an engineer to check it for themselves!! What a rubbish service!

  • Keith

    No Virgin signal in Woodingdean since 4/7 and have heard rumours it won’t be fixed before 17/7!!! Very poor support service too – wake up Virgin!

  • Ian

    In Saltdean also(Chichester Drive East) and been all day without signal.

  • Wizzyden

    Time to change provider I think, I’ve had enough that’s for sure!