Virgin Media on demand service status

What is your Virgin Media On Demand service status like at the moment? Customers love to watch TV, being it sports, movies, TV shows and more. It is basically a TV service where you can choose thousands of hours of programmes and movies etc. But when things go wrong this is a cause for complaints from customers.

Virgin Media on demand service status

On Demand problems occur and this could be down to Virgin Media cable broadband with slow speeds or complete outages, customers have in the past had problems accessing the On Demand movies list because there was a glitch with the system.

Virgin Media problems with On Demand can happen when there is an Internet outage, but cable TV can also go down when there is a problem with the exchange, which could lead back to your residence or the main box in your street.

Other faults can include blank screens, maintenance updates bringing the service down for a period of time. And apps not working where Virgin Media Anywhere is not accessible. Please do leave your Virgin Media On Demand status report here on Down Today.


Virgin Media Status insight for Thursday 23rd of March 2017

If Virgin Media is down today, then reports will be found below.

Virgin Media Problems? Share your issues with Down Today readers:

  • Stephen van Vloten

    Poor intermittent broadband since March 10. Decided to call today. Was told cable was cut in my area and will be fixed by 2pm tomorrow March 24. Asked the rep where he thpught my area was, rep couldn’t tell me!!! A shocking experience all round. Am switching my provider tomorrow. Oh how the mighty have fallen.

  • Jim connolly

    Down for over a month, phoned virgin who confirmed problem known and should be fixed by 17 March plus should receive some compensation. Yes, still not working, how to cancel contract for a better service. Fed up with these cowboys.

  • Velda Hunt Robinson

    on demand been down now for 3 days not happy

  • R Adamson

    Virgin media needs to sort out its DNS ASAP.

  • R Adamson

    I can even get a guide up for my You view box for yesterday, Now TV box simply fails connecting to the Internet. I spent an hour on phone talking to virgin and despite saying it’s not me they still had me go through resetting every device I have they had no clue.

  • Paul west

    Catch up / on demand down again today, where is the best place to complain, or is there no point

  • Alison Barratt

    I havent been able to watch anything on demand for the last 3days not happy at all

  • Dave

    Just finished watching an episode of walking dead and now getting a 319 error and on demand unavailable…

  • Fed up

    Hardly a week goes by without problems; internet intermittent, catch up – well, when it feels like it (which is often not, and that was a primary reason for having Virgin). Cost keeps increasing and so do issues…after 11 years thinking of leaving. So many promises so many broken…..

  • Roxanne Smith

    My wifi, TiVo and other box are not working – been told I’ve got to wait a week for an engineer so no tv or internet with 2 teenagers in the house!!! Paying £92 a month for this S***

  • Polycarp Luke

    Working on android also now.

  • Polycarp Luke

    Started working on iOS

  • Polycarp Luke

    Sky sports not working on iOS or android.

  • Mark watson

    yet again virgin media are screwing over their customers and not giving them the service they are paying for. Yet again more movies on demand not working due to their crappy error 319 message. What with Christmas just a few days away when everyone will want to use their on demand service more and they continue to screw their customers. Well this is now being reported to watchdog. I’m not being screwed over and mugged off anymore. Any potential new customers need to be aware of the crap service they are giving.

  • Cc

    Waste of money!!!

  • Ceecee

    Virginmedia suck!!!! £115 a month for this chap, box is slow on demand does not work or catch up!!! Think we’ll move to sky

  • Stephen van Vloten

    Virginia media down….Again. that’s 3 days of the past 7 I’ve had no internet. Customer service so bad that I now have a phobia of calling them. I wait in pain.

  • Train Well

    Promises promises promises. 3 times have spoken with virgin re why on demand is down starting last thursday, then on friday (twice). The last operator told me the service would be resumed on sunday 4th december at 4pm and still to date this service is down. when challenged they claim on demand is an add on. when we first joined virgin they was brilliant but have deteriorated with other issues cropping up. why is the question virgin?…..oh and PLEASE….PLEASE no more sales calls if you don’t mind…Thank you

  • Clive

    I am havign virgin media issues right now, cannot even search the web.

  • Nancy

    Seems to be a few issues today, surely there is a Virgin Media outage seeing as I cannot open web addresses.

  • Bruce Bigglesworth

    Very difficult to login to VM email for the last 10 days. First login always gets VM not available because of technical difficulties but if I immediately refresh the login, 7/10 times it will go into email.
    Sort this out VM – especially as you have just hiked your prices!

  • Robin Barrett

    There’s something strange going on at Virgin Media….. Here
    in Harpenden, Herts, VM internet has been down 3 days last week and now
    the whole of this week. And judging by other posts on User Groups and
    Twitter, it is the same from Enfield to Luton to Hemel and Watford!! Whole region has multi-day outage. What is going on at VM? Have they been hacked? Virgin Media just gives platitudes.
    Mumbling “signal to noise ratio” problems and claiming not to know where the
    problem lies. Why are they so coy about the cause of this widespread
    outage? Fix promised each day every day, and now a text saying it will be
    another 2 days. They are treating us customers as fools. Completely
    unacceptable! Big brand damage here!

  • Eilean STOCKTON

    Have a problem with on demand sky1 sky living and some of my other channels since virgin update unable to find any help with instructions in setting

  • Toby

    There are no VM faults but yet I pay for 50 megs and only get 1, where is the fairness in that?

  • Clint

    VM Internet is fine in Bristol UK.

  • Giles

    I have no Virgin Media Internet or TV.

  • Julie

    Have just watched catchup on X factor no problem….tried to watch catchup on coronation street straight after & unavailable how come?!!!

  • podgy1

    Catch up on demand not working at all 31/08/2016 tells me to upgrade. I already have it. Virgin says its a global upgrade 3-4 days?

  • Jules

    On demand unavailable…..seems if it’s playing on Itv 4 then demand doesn’t work! Always around the same time too between 9 and 10 pm

  • Steve

    Had enough. A complete weekend with no internet or cable tv. I pay over £100 a month for this . . . Not anymore. Anyone have any ideas for another provider? Even Sky are looking more favourable!

  • Mark

    Throughout the day my Virgin Media broadband WiFi has to be switched off and then back on again on my iMac. I lose the internet and the only way to get it working again is to click on the WiFi symbol and disconnect and then reconnect for it to work. This is happening like 20+ times a day.

  • Libby

    My broadband is so unreliable i can tell you. For me its the wireless and wired i am having problems with. Got to admit Virgin are great for responding on Twitter but still the problem is there.

  • Grace

    I got no WiFi at all in Bromley, this is useless and needs to sort it before i am gone. Rip off.

  • Colin

    I live in Christchurch UK and have problems with my Virgin Media services, mainly TV and Internet services. I was told by customer services things should be OK now but they are clearly not as i am sending this comment via 3G on my phone.

  • Jez

    Ment to have 50meg it’s not even hitting 2meg

  • Jez

    Crap speeds wtf going on

  • Ben Polhill

    I knew this would happen. I live in Crawley and have been having problems for months and months. Virgin have not helped at all. If it keeps up I will be changing service providers ’cause this is a bad joke.

  • Fairy

    My net is so slow its painful watching pages open up. I have normally about 20 windows open up at once to do with my work from my home office. I need fast internet and that is what i pay for, so please Richard Branson sort your team out.

  • Ethan Beck

    Glasgow, midnight+, internet completely down. Rebooted router twice over half hour. Still down. DHCP failed. Having to use mobile.

  • matthew excell

    You’ve got that too! Why does it keep thinking we’re ROBOTS?

  • matthew excell

    I can’t get into my emails either. My computer keeps thinking I’m a robot! I’m clearly NOT, and I need my emails to apply for jobs. PLEASE SORT THIS OUT!!

  • Vicksy

    Both my Virgin Media emails and Internet are down. Obvious emails will be down without broadband and i am just venting out my anger as i am so annoyed.

  • +1

    Gillinhgam Kent. No dial tone on phone (only turned on due to persistany nuisance calls to contact Virgin about web being out for 5 hours), no web, queued on 0845 number to be told no service ’til 12:00+ tomorrow. Chanced my arm about 22:00 to find it operational. Switching from £30 a month to £17 a month asap.

  • James

    I am in Birmingham and getting really bad speeds on Virgin Media, was always getting really high speeds but not this week, been like 6 megs rather than 30.

  • Cyril

    I have no VM channels or Internet.

  • Kathleen

    No broadband in Aylesbury, seems to be a connection fault in the street according to customer services, technician is on his way out.

  • Mohit

    VM Internet is down in Farnborough, Hants.

  • Frank

    Not able to make calls or send messages, which means I cannot chat with my daughter.

  • am

    slow broadband the last two days..

  • SWM

    No sign of the last two episodes of The Flash on demand yet. What’s yp? Have you fallen out with Sky again?

  • Lils

    My Virgin broadband was down in London yesterday but seems to be sailing through today – (fingers crossed as so are my toes).

  • Mols

    How come when I go to say channel 212 (Discovery) or even Dave to watch old episodes of Top Gear the information about the programme shows a completely different show to the ne i want to watch.

  • Lenny

    My channels on my Virgin Media box keeps getting stuck, not worth pressing the up or down channel button because when it does finally work it skips the amount you pressed.

  • Alison

    Really slow internet on both laptop and phone, but phone is a little quicker than the Internet.

  • Ant

    Virgin Media are having issues with mobile data at the moment, not too sure if this would have any effect opening on demand through your mobile device.

  • Teresa

    Hoe come all my Virgin Media On Demand stuff that I recorded keeps freezing when i try to watch it?

  • Brooke

    There seems to be a problem with Sky 1 On Demand, I was so looking forward in watching The Flash and cannot.

  • Dean

    I go to my On Demand and click to watch a movie, but when i start to watch it, it shows a completely different movie as to the one advertised.

  • Carrson

    I have no Internet in North London, so my On Demand is down for now, hopefully just a quick update or something and then will come back online.