Tesco Mobile problems

Tesco Mobile supplies hundreds of thousands of people in the UK with a MVNO service, using operators O2 and Vodafone. Tesco Mobile problems could include login issues, a total network outage leaving customers without data, calls, texts or Internet and many more.

Tesco Mobile problems

Issues are going to occur and if they do customers can feel happy to complain here on Down Today. This is where you can come to have your say about your service problems. In a way this is the live Tesco mobile status update page, where if something is wrong it can be listed here.

Customer complaints in the past on social networks such as Twitter and Facebook (Links to the right) include signal issues, messages not able to be sent or received, as well as incoming and outgoing calls not working.

Are you having Tesco Mobile problems today?


Tesco Mobile Status insight for Sunday 30th of April 2017

If Tesco Mobile is down today, then reports will be found below.

Tesco Mobile Problems? Share your issues with Down Today readers:

  • Pam Winton

    I’m in Telscombe Cliffs, East Sussex and unable to send texts or make calls. Anybody else having problems?

  • Elaine Wyatt

    Is tesco down today as I can’t message ring or reserve call but my bill date is today and yes payment been made

  • imnotimaginary

    tescos down in purfleet

  • Susan Stone

    Had this too.

  • Rory Goss

    Is the Tesco network down, I can’t make or receive calls in Crawley Sussex

  • Nic

    Is tesco down in surrey/Sussex 7.4.17

  • Georgie EF

    Is tesco mobile down in littlehampton West Sussex?!

  • Lucy

    Is Tesco mobile down again in Shropshire?

  • Suzanne Pashley

    Been erratic signal coverage for past 7 days now from Devon area – NOT GOOD!

  • Al

    Mobile network been on & off all day, South Cumbria

  • Cliff

    Is the mobile network down? I cant find the network

  • Tony Oakley

    Not very good when you have a 90 year old mum and the wife and I can’t recieve calls from doctor or carers shame on you TESCO.

  • Al

    No network coverage in Livingston!!

  • Rachel Carnelley

    Total loss of data, calls and texts for 10 DAYS now. Keep being told mast will be working soon LEICESTERSHIRE

  • More Tea Vicar

    Been unable to text, call or receive calls ALL DAY TODAY…25/3/17 in Essex
    WTF is going on TESCO???????

  • Andy Hydes

    No text messages being sent/received in Coventry area Saturday 25th March.

  • Karen Meddings

    Unable to call out or receive calls in Burton one​ Trent since yesterday.

  • Jan

    No network service today in Stirling!

  • Joo Dee

    mobile phone signal nearly non existent today? in Launceston area, Cornwall

  • Mags

    No service on my phone since Friday 17th,

  • Yvonne

    Unable to make calls or receive calls and texts. This happened about lunch time today this is not good enough.

  • Steve cork

    No signal today , yesterday intermittent text . Wots going on

  • Jen Langdon

    For months I am unable to receive calls and send and receive texts, I always have one bar of signal or emergency calls only, my partner has to try 7 or 8 times before it rings. What’s going on?! My contract started off great with them now having no signal is getting ridiculous. Gloucestershire

  • Stuart

    Emergency calls only on both mobiles linked to the Tesco network, just occurred out of the blue when I tried using the phone after arriving home, I have emailed the one web site I found last night, no reply as yet, I am in Borehamwood Hertfordshire WD6, hardly a back water in the UK…. I can only assume my local relay is down, however it would be nice to be able to get a more direct contact with the service providers, than is available at present…

  • Nigel Blackburn

    6 months ago phone signal was great send receive and all service great .Then over night emergency calls only.complained to Tesco and they said everything was ok with network.after weeks of ringing and complaining Tesco said if you are not satisfied we will cancel your contract and nothing to pay.great customer service.who is at fault Tesco or O2.we have people visit who are different networks and they struggle to get a signal.why are we been robbed and put up with it.good old British upper lip.silly buggers r we.

  • Heather

    I can’t send texts or get calls. It is showing emergency calls only. it has been like this since yesterday. I could be missing important messages.

  • Maria Grant

    can’t send or receive texts. Also message saying gmail account pword had been changed so thought account had been hacked. Managed to change pw but unable to receive verification codes on my mobile. Any suggestions?

  • Trevor James Mair

    Not able to make calls from Cullen, Moray. Really annoyed as I have been waiting for garage to call about van. The guy from garage had called & left a message in morning that I never received until 3pm. Not good enough. If I hadn’t phoned garage from house phone at 2pm I wouldn’t have know my van was ready to pick up. I was nearly at garage when I got message on my mob. Not good enough Tesco. When are we going to get phone e reception???????

  • Susie Crane

    I’m sending one text at a time and my daughter seems to be receiving 20 of the same message. I did wonder what was going on.

  • Amy Jane Cascan

    In the 15 months I’ve had my contract with tescos I have had nothing but problems with signal. Only once in a blue moon can I make/recieve a phone call as the signal keeps dropping out. Very rarely do I have more than 2 bars of signal and a lot of the time (including right now) I have absolutely no service at all again (which normally lasts for a few days) I have repeatedly tried reporting the problem and they refuse to accept any responsibility for their poor service, instead blaming the handset and telling me I’ll have to send them the handset for them to investigate the problem because it can’t possibly be there mast. I keep telling them I cannot afford to be without a phone. Worst customer service ever! I cannot wait for my contract to end in 3 months!

  • Ryan Nicholls

    I can’t call or text or receive calls today at all and yesterday it was working is the network down at all

  • chris harding

    cant text or call out started today in peterborough (how long will this go on?)

  • Lottie

    Meant to have my minutes/data/texts renewed today and Tesco mobile is saying that’s I’ve used nearly everything up already!!!! I haven’t used anything!!! Anyone have any idea what’s going on before I rant to Tesco later????

  • LynF

    I have had no mobile phone service since yesterday. Then Tesco have the audacity to put extra charges on my bill. What an absolute joke

  • Dom

    For the last 8hours my phone has been searching for a provider (and still is). Thankfully I have wifi now as to research what is going on.
    I’ve been stuck in a tiny village 20miles from home due to snow causing cancellations of buses and trains. Due to having no provider I couldn’t call or use internet to find what was happening or to get lifts/taxis. I’ve been totally screwed by this problem (circumstantial I understand, but im sure other people have been put into difficult situations because it too). I’ve been stuck in sub-zero temperatures, snow, and sodden clothing for 2hours and had a kind lady at Morrison’s (ironically) allow me to use their phone to contact a few people. Which took more time as they were struggling with he snow too.
    Dom – East Sussex

  • Julie

    Can’t send emails this evening – Burnham Market Norfolk

  • Kevin Harnell

    Service in Gurney Slade Somerset has kept going off for last two days !!!

  • Kittycity

    No signal in Ryde area on Isle of Wight since Christmas Eve. What the hell is happening

  • Jojo

    Service just gone down in West Midlands.

  • David Teece

    No phone service now for 3 days in HG4 area of North Yorks.m

  • David Birch

    No mobile data ,only on wi-fi.Have reset via settings etc but nothing.

  • Vicky

    No network for 6 days now very annoying

  • Tricia

    No signal in Fenstanton ince 5 yesterday evening Can’t send or recieve messages or phone

  • Peter wilyeo

    I haven’t had a signal in Ickleford, Hitchin for 3hrs now, get msg, txt, but no phone.

  • Sarah bush

    No signal now in rm13 area since thursday. All it says is a mast broken. Dreadful.

  • Megan

    Down for 2nd day in Braintree too

  • Peter Henry Mulligan

    Tesco network down for 2nd day nottingham

  • Diane Bastow

    Once again Network problems…. Calls dropped and texts not sending.. This has happened on numerous occasions in the last couple of months… What’s going on Tesco??

  • Emma Millar

    Texts unable to send in Glasgow all morning. Calls can be made though.

  • Kay Rutherford-Henry

    messages keep saying failed or not sending yet we get several of them. Calls ok? Southampton area. What’s going on Tesco?

  • Mike

    Texts not sending in London.

  • kayla

    in Bristol, texts not sending at all

  • steve

    no network today really not happy Dorset UK

  • Curly

    Mast down in old colwyn area. Can’t send or receive texts and calls. No mobile internet either.

  • Michael Brown

    Colchester highwoods exactly the same what’s going on please

  • Pat Bertenshaw

    I have had no network where I live for going on 2 months! I’m now at the end of my tether and about to cancel my contract. Example I get 1000 minutes talk and so far have only used about 30 mins this month! I’ve missed loads of calls and texts, it beyond a joke now! I’ve contacted CS numerous times. Come on Tesco get your act together!!!!

  • Allan Roberts

    allan, DYKE, Near Bourne. Now been down 2 days. o2 say “working on mast in South Kesteven” I’m paying for this ?

  • Caron Newson

    Signal really poor in Ulcombe, Maidstone, Kent (ME17) today and calls not getting through but going straight to voicemail. Anyone else having issues?

  • Rebecca Johnson

    Can’t call from mobile

  • Gill

    No coverage in Caerwys North Wales for the last 24 hours

  • Andrew

    No connection from Manchester with the EE and TalkMobile numbers located in London. Goes straight to voice mail. Calling from EE no problem.

  • te

    Is tescos down I cant hear my calls

  • Sue Dyer

    I cannot send a text or make a call, except to an emergency number. Got credit. If I ring my own mobile I get tesco messaging service. Near Hunstanton, Norfolk. Never had a problem before today.

  • Poppy

    I know how you feel, been over 2 weeks without a signal

  • Lilly

    Going to Vodafone as they have better signals and better customer relations with their customers. Not like the people in the tesco sin Dereham who did not care if we had a signal or not.

  • Lilly

    Had no tesco signal for two weeks in Bradenham Norfolk

  • Alan Williams

    no signal since Saturday 11/06/16

  • Emma

    Myself and my parents are on Tesco mobile, and so are some other family members
    Our phones are all under a year old and have daily use, but the last couple have months we have been calling one another and the phone goes quiet mid call, and then it wont hang up but neither of us can hear the other. Signal has always been high in this area and its becoming very annoying – would appreciate knowing what the problem could be as it has never happened before now

  • Karen Davis

    How much longer is this network going 2 down for really need get in touch with husband who working away atm really is not good enough !!

  • Helen Wilson

    I have a full signal and credit but cant make calls send texts or receive anything

  • Terry Smith

    Had no service for 3 days

  • Victoria

    I am able to text and call but try to send1 picture and it tells me the network is down WHY.

  • John Bedford

    How much longer is this going to take? Absolutely fed up of seeing “Emergency Calls Only”. 3 accounts in this house and none of us can call or text. Getting ridiculous now.

  • Jean

    What’s going on, this is ridiculous! No mobile for 24hrs now! 4 tesco mobile contracts in this house! Bet payments are taken for this shoddy service!

  • James

    I cant receive or make any phone calls due to my device displaying “Emergency calls only”. is there a mast problem, network error or my device?

  • Sam

    I’ve had no service since last night please fix as need phone as waiting on important phone call

  • Debra Battersby

    hi = can’t make any calls from my tesco mobile

  • Ivan Makaveli Mandov

    i had No Service about 4 days whats happening with this Tesco please fix this , Thanks

  • Chris Worthington

    Signal keeps dropping down to 1bar all the time in sk11 8hu will be changing to other mobile network provider soon as contract finishes

  • Emma

    Tesco mobile Signal has been sketchy for months. Constant drops in signal – No service all day 18/1/16 I didn’t know there were problems until people were ringing my landline saying they couldn’t get hold of me. Took sim card out and restarted at 11 PM and suddenly normal service, albeit very weak. Why these problems now? I’ve used TM for 10 years and this is the first time this has happened

  • Sue

    Its been crap all day it won’t load anything .am fuming about I think joined with 02 to make a better service its been nothing but trouble . it’s last contract I have with them

  • d atkinson

    Tesco mobile been down since Friday in td26sl area

  • Shelley

    No network in neath and port talbot area since Tuesday. Can’t make/receive calls and texts and can’t use Internet(only able to use on wifi) this is when I’m indoors and out.

  • tracey rinaldi

    No service with tesco mobile- port talbot

  • Richard R Finch

    Tescos network also down in port Talbot,South Wales. Haven’t been able to make a call or texts all day.

  • charles forema

    Wi-Fi always works fine but phone has no signal or network all the time , waste of time having the phone

  • j

    County Durham
    Cant access internet again
    Contracted to pay for something not working

  • Trevor

    Always have issues with tesco mobile lately. Signal is very poor and sometimes completly missing for up to 12 hours… my friend has the same problem who lives 2 miles away. A shame used to be sooo reliable.. not anymore. Im thinking of leaving now. Its being getting proggressivly worse over the past 12 months

  • Coffee

    Hmmmm???? FYI…. The pay and go old phone just came back on. But the contract one is still saying emergency calls only and when I call it its apparently engaged! I’m moaning about here in the wee small hours simply because tesco clearly dont have any workers or system for me to report the fault to until daylight. Ridiculas!

  • Coffee

    In west Yorkshire 4am wed 11 Nov. Been waiting by phone for a call of “I home safe” after a friend drove home from dinner. Been worried like mad and not see that my phone is not working. So I’ve no idea. Thats terrible. I have a Contract phone with tesco sayig not connected to network… And a separate, older back up phone on pay and go with tesco also not connected to network. Silly old old old orange pay and go that’s now EE is buried somewhere in a draw. Looks like I need to find that one huh! Not happy with tesco.

  • Angela Moran

    I live in Ampleforth North Yorkshire, can only use my Tesco mobile in one room on going for -1 year still another year to go, had to join EE sobnow paying 2 contracts, no help from Tesco

  • Keith

    Erratic connection in East Beds; my son & I both on Tesco however my partner on EE not having any issues even when she is right next to me – I’ll probably move my & my son’s contract to EE when I can in mid November

  • Linda

    Problems for 2 days in Poole Dorset

  • Tricia

    Keep getting message saying “unfortunately Google search has stopped” when I try to send texts or make a call. Started about an hour ago.

  • Alisa Maggie C

    Yesterday and today, I’ve has no signal on my mobile for phone calls. Gt Yarmouth area.

  • carol morgan

    can’t send texts , receiving multiple texts of same message , calls not connecting

  • baker

    No mobile to mobile calls ..drop out…not connecting

  • d sheppard

    I have been having problems with calls and txt for two or three days now around the fenstanton and St Ives area if I go to barhill tesco it’s ok

  • Charles

    Tesco mobile as we know is not on the finest label, because it is one of the worst i have ever chosen when it comes to service. Night,are on Tesco Mobile street, even Freddie Kruger is much better company.

  • Simon

    Problem’s in Gloucestershire GL12 for the last week,if your lucky to be able to make a call nobody can hear you,been told they are upgrading to 4G also told they are having problems!

  • James

    Tesco Mobile have verified over on Twitter about issue with its service. They said keep rebooting your phone until they find the issue.

  • Mark

    A little strange how my wife’s and my mobile phone with Tesco Mobile have no signal. So shows it is an issue their end not ours.

  • April

    Burnham on sea, Somerset, this is where I reside and got no TM signal.

  • Marion

    I am in Northants and got no Tesco Mobile signal at all.

  • Lorraine

    Having slight issues! OK, BIG issues trying to login to my Tesco Mobile account..

  • Del

    No incoming calls on my samsung galaxy s5, when I click the answer nothing happens.

  • Simon

    Can i get a free tesco mobile booster so i can at least get a decent network call.

  • Maddy

    This is mad to think this, but is there any possibility I can make a few calls on my Tesco Mobile phone.

  • Tania

    transferring numbers with Tesco Mobile is not the easiest of things to day, all TM issues when trying to do so. Unhelpful.