Snapchat problems?

Those of you that can’t log-in to Snapchat and are getting errors might want to see if the service is down today, or at least check for reports on other problems with the chat app when sending text messages, videos, or photos.


If Snapchat isn’t working today, then normally you will fit into a few areas thanks to certain issues being common. This might be Snapchat not receiving snaps or could not refresh errors, the Android or iOS app not letting you log in or receiving a server outage message.

To find out about the latest problems you should look at the status reports below, or share your own issues to help other users of this service.


Snapchat Status insight for Tuesday 21st of February 2017

If Snapchat is down today, then reports will be found below.

Snapchat Problems? Share your issues with Down Today readers:

  • Miah

    Every time I go to sign in to my account it keep saying could not find content or something please try again I’ve tried different phones too I have an iPhone 6s Plus what can I do?

  • Andrea Goetz

    Same thing here and I’ve tried to send them my issue through support but now tells me my username is wrong

  • Grey Space

    I am trying to save my story to my phone, but it won’t save. It shows the bar where it shows the progress, but will not save the videos or my stories.

  • Danni

    Snapchat isn’t letting me send snapchats, but it’s letting me speak on blue chat and open them..?

  • Courteney

    How come when someone sends me a picture on chat it never loads? My snapchat is fully updated.. Anyone else have this problem, Or could help me

  • Kita

    My snap chat says “wrong password” on both my accounts, when I try to change it, the app closes, i deleted and reinstalled the app but still not working. Please help ! It’s the only way I can talk to my older brother. Kita_2001

  • Ricky O

    Whenever I try to log in it says that, it has trouble connecting to servers, and that my account is temporarily blocked.

  • Evie

    Hi it appears not many people can see my story. We just experimented with a few phones. I have it set to ‘everyone’. Don’t know what to do please help?

  • Juan

    My snap Will not let me see any stories at all , I’ve tired everything

  • Macho Unicorn

    Snapchat isn’t letting me open stories

  • vaso

    can anyone help me please

  • vaso

    my snapchat wont let me log in it says its temporally blocked

  • Megan

    The same whit me

  • Nani

    My snapchat isn’t letting me save my videos or pictures

  • bella

    The people who can view my story are all my friends but only one person can see my story

  • Megan

    Snapchat won’t play my friends stories, it says my phone’s storage it too full to play. But I don’t see how my phones storage would have to do with the actual app itself. Why? And how can I fix this?

  • Declan Cooke-Coombes

    Its not letting me log in why not like it was letting me intill i formatted my phone then i re-uninstalled and now it wont?

  • Shaelyn

    I use snapchat on my iPad and my phone. I am always logging out and in on both but I’m used to it. Recently I found that I can’t log inti my Snapchat on my phone, but I can on my iPad. It just says verifying device forever on my phone takes two seconds to get in in my iPad. Anyone have a similar problem?

  • Apple

    It wont save my pictures/memories anymore

  • Lucero

    Why when a friend tries to send me a text on snapchat it only tells me typing? For example “mary is typing” but it wont deliver the mesaage to me?

  • Mariah

    Having the same problem, if you find out what’s going on please let me know

  • Omar Hesham

    Same I need help

  • Patricia Defrancesco

    I’m unable to log on at all. Started with not being able to add a friend, uninstalled and reinstalled app when trying to log in “no connection” but have full bars and plenty data also have wifi. Rebooted my phone tried again same thing happened. Help please?

  • andromedas~mother

    When I try to save a snap it loads but never saves.. tried about everything. Haaalp

  • Ryan Beauchamp

    My snapchat wont let me log in on my new phone but it will let me log in on my old phone is anyone else having trouble logging in? Can someone please help this is so frustrating

  • Zoe ._.

    Yesterday I was able to send snaps but I was unable to receive my friends. So today I uninstalled it then reinstalled it and when I logged into my account all my friends were gone, my name had changed and my score had went down to 1. I uninstalled and reinstalled it but nothings changed. My friends still have me and our streaks though, which I don’t understand. I then logged into my brothers phone (iphone) to see if it was just my phone (android) but it’s still the same. I’m so frustrated! Does anyone have the same issue or do they know how to fix it because I’m getting hopeless.

  • Zoe ._.

    I am too

  • Vinny

    I can’t log in to my snap !!!! It keep saying were sooty your login temporarily failed. However I’m able to log in on the Internet and not the app
    .. this is stupid

  • Patrick Smith

    My Snapchat won’t load up a video I’ve been sent earlier in the day although I can load up and view my friends story’s pics/videos just fine

  • lexie

    I can’t load my snap videos…keeps saying “unable to load snap” PLS HELP!!!!

  • Sara

    When I press the button to save a snap into my memories it just loads but never saves. Anyone else having this problem?

  • Sebastian Chen

    Same problem

  • kirsty

    My snap chat wont let me log in after updating anyone else got this problem?

  • Yana

    Snapchat is not saving any snaps or stories as of January 26th at night (Japan time). I can snap and send messages just fine but can’t save anything. I lost a snap I wanted to save from yesterday because I thought it saved already. Now I’m trying to save before other snaps disappear but it seem highly unlikely. There goes my monthly snap project -_-

  • Sarah Carlson

    My only answer was that the iPhone is on a different update than andriod… and I’ve tried everything and nothing is solving the problem. Snap chat needs to get their crap together

  • jessica

    I installed, removed, and reinstalled snapchat and it still tells me “unable to refresh, there was a problem.” Wth?

  • dewitt jenkins

    Sc: dddewittt

  • Bob

    My says the message is sending even if received and opened

  • MaryKate Mullen Snyderman

    I’m having the same problem. Did you find a solution? I’m so frustrated! I need to save a snap video of my son from last night. :(

  • Anon

    Still not fkin working -_-

  • Sarah Carlson

    I have also had issues saving snaps to my memories, my stories to my memories, and nothing from my memories will save to my phone. I am using an Android cell phone. I have restarted my phone, deleted things from my memories, cleared some storage space on my phone, checked to make sure my app didn’t need to be updated, and have tried to make the saves with and without Wi-Fi. This is super frustrating! There are a few snaps and more importantly video snaps that I would like to save to look back on or to share on social media. This is obviously a problem that more than a couple of users are encountering. I’m glad I found this forum while trying to google a solution after I tried all the basic trouble shooting techniques. Please fix this bug, ASAP, Snapchat!

  • Trish

    I can’t send snaps but I can receive them as well as Chat messages. I can send those, and receive those… but I can’t send snaps!

  • Faith Seal

    My friend sent me a Snapchat. I looked and it never showed up on my iPhone. How can I see it when it’s not there??

  • Anon

    Does your sc work at all now and if so how long until it started running fine again

  • An

    I cant log in at all and even if i can i cant sennd or recieve snaps or messages and neither am i able to upload stories. Basically i cant do anything at all

  • Theresia Dalton

    Same issue I’ve been having for about a month now, any luck yet?

  • Sheikh

    I can’t see any of my friends stories on snapchat even if I refresh it
    It says add friends even when my friends are already in the list .
    This happened before but after a few hours the stories would start showing but not this time.
    And I haven’t been blocked any everyone !

  • Louison Coutte

    I can send pictures but my chats/messages aren’t sending

  • Ceci Dann

    When I try to login to snapchat in my iphone i get an error message telling me that there is a connection problem and it’s not possible to connect to the server. But it’s not true because I have internet connection and I’m able to surf in the web. Can someone help me???

  • Rebekah

    My snapchat pictures wont save onto memories. I have an android and it’s been occuring since a few days ago. I logged off and logged back on to swe if that would work but it didnt. How do i fix this?

  • Brianna

    It won’t let me delete “chat” conversations but if they’re picture conversations then they’ll delete.

  • Kerry Shields

    Having issues saving snaps to memories. And stories. Tech support just keeps telling me to try a different wifi. They won’t help.

  • fabian van der kooij

    its fine again i reseted my settings and it works fine now

  • fabian van der kooij

    do you have an iphone? just reset your settings and it wil be fine!

  • fabian van der kooij

    i cant see my snapstreaknumber on my iphone i treid it on an other phone and i can see the number there but on my own phone (Iphone 5s) i cant see it.

  • Ava Hedlund

    I’m posting stuff on my story but none of my friends can see it. I deleted the app and reinstalled it and I logged out and back in again and it still didn’t work. It has been happening for two days now and nothing has changed… Help??

  • Geuna

    Won’t let me save snaps to my memories! Help

  • S

    Im same?? We’re you able to open it?

  • Sana

    I cant log in my snapchat they say ( network connection) plzz help me

  • Sana

    My snap chat won’t open they say ( network problems plz help

  • angelica

    same problem here !

  • …..

    Snapchat won’t save my pictures to my memories

  • Cassy Cruz

    I can see my friends story but they cant see mine, and I don’t have them blocked

  • Andi Johns

    My phone updated (Android) and logged me out of the app. Now I can’t log back in because I keep getting the message: “There was a problem connecting to the server. Please try again.” I’ve tried uninstalling and reinstalling the app, restarting my phone, changing my password, and tried using both wifi and mobile data to log in. Everything gave me the same message. I sent a message to Snapchat via their support center, but I don’t have high hopes of that being answered. What should I do?

  • Jj

    Yes I’ve been having that problem as well and I looked to see how I can resolve it and some people said delete the app and download it again but NOW it won’t even let me log in because a network error *sigh*

  • Kaitlin

    I’ve had my boyfriend on snapchat since November, and our “friendship” is and has been mutual, yet I can’t ever see his story, but he can see mine. Neither of us make it into each other’s “best friends” or even “recents” when we use the app daily with mainly with each other. I’ve had it happen with another friend too, and it was the exact same case. He could see everything of mine, link his bitmoji to mine, but I couldn’t do that either. They for sure have me added. Any insight?