Sky broadband slow, or not working

Find out if Sky broadband is down today or if other customers report slow internet, as you can read status updates below along with leaving details about your broadband or Sky service not working with a location to help other users.


Sky’s range of main products include broadband, satellite TV, and Talk. The Sky Go mobile apps help people take the entertainment with them on Android, iPhone, iPad, and other platforms. The biggest problems seem to focus on Sky Internet being slow, or not working at all with a total outage in certain UK towns or areas.

Known as BSkyB, or the British Sky Broadcasting Group, the Internet services will run into network issues from time-to-time. This will require an engineer to visit with the more extreme outages, and as such it can take longer to fix such problems. If you have a complaint, then use the contact details to the right of this page.

You can tell if Sky Internet is not working in your area from the status reports below, or if you have slow Internet/an outage then leave your report below to help others. Remember to mention a local town, or more exact location to spot patterns.


Sky Status insight for Wednesday 26th of April 2017

If Sky is down today, then reports will be found below.

Sky Problems? Share your issues with Down Today readers:

  • Pete

    Sky down in York

  • RandomGirl

    Down in Crawcrook/Ryton – Newcastle

  • Christine Woodley

    No internet at moment and been off and on all night. Bexhill On Sea. What’s happening ?

  • peter jones

    my broadband down in rotherham for over two weeks but on going for 6 weeks in total. works for few mins then drops out. sky don’t want to help and say openreach need to come and sort but I have to wait two weeks. why should I pay for sky.

  • Sarah

    Internet been off more than its on for 7 weeks.. beyond a joke now. On one min gone the next. Taking the p….s

  • Beth

    Broadband down this morning and every morning between 5 am and 6 am in Southampton. Why this specific time? Last 6 weeks terrible service. Want to leave sky but will lose on demand TV. Enough is enough.

  • Ann

    Stockport – internet has been really slow all week.

  • David bove

    My internet hasn’t worked since Saturday I’m using my phone to send this obviously B92 any reason why and yes I have paid the bill

  • Carolyn Dawkins

    Down in ex4 since last night restarting router gets me online again for 5 mins then it drops again :(

  • LittleWar

    Down in ex4 exeter. Restarting the router only solves it for 5 minutes, then it drops again

  • Steve s

    Mines been up and down all weekend not on today, if it’s not sorted soon going to ofcom to see if I can get combo and change back to Virgin early Sky is crap

  • jeremy todd

    Somerset carhampton slow since we’ve had it, slower in afternoon

  • Runio Vu

    London EC1V area, cant play computer game with 1000 pings. What should i do ?

  • helen m hart

    get your broadband sorted out you say your the best but looking at what is happening to the broadband since last night going down it is crap and i will be looking some where else

  • Martine Cuffe

    Yet again no signal in Wirral grrrr. Started off fine in the morning, completely lost by midday. Slow again this morning (24/03). Worst decision ever was to change to Sky broadband :(

  • Inese Derupa Sebarsova

    Problem in Hoddesdon second day

  • 16 queen

    on and off and very slow

  • The Anglo Saxon

    On and off signal loss over the past 7 days but this weekend download speed below 1Mb phoned sky was told that they have removed any restrictions about 2 hours ago but still happening. Grrrrrrrrrrrrrrr Lakenheath Suffolk. anyone else having problems ?

  • Alan

    Sky internet keep going off in north kenton newcastle

  • Amanda Smith

    Very slow, dropping out Sutton coldfield two days.

  • Taryn Ann Grant

    No broadband Oxford, New Hinksey

  • chebw

    Sky still the same as twelve days ago,Kettering,Internet slow to stop.

  • Aly Ainsworth

    Broadband not working near Wakefield. Currently trying to work from home and unable to connect to services. Very inconvenient.

  • Ju-An Sagge

    Everington street. Hammersmith is down 3 days now.

  • Jim

    Is the internet down everywhere. I can’t get a signal in Manchester.

  • Karen

    Down in Hythe Southampton which is a real pain as meant to be working from.home today…

  • Morgan Harvey

    Same today in Newport

  • Morgan Harvey

    Newport Gwent area all day

  • chebw

    Kettering Area.

  • chebw

    Internet dropping out, started yesterday

  • Jsyd

    Down in sw8, vauxhall

  • Rositsa Tsvetkova

    No internet near Tooting station . Also there is no conection to landline as well.

  • Rhes

    Down in tooting

  • Frigo VanMuntendrop

    Down in Tooting Broadway / St George’s area

  • Shelly Wood

    Down in Balham

  • Amanda

    Down in Clapham North

  • Tony

    Down in camberwell too

  • Mike

    Down in Brixton, Lambeth.

  • James

    In Leicester. Internet keeps dropping out, ranging from 5 mins to 3 hours yesterday evening. Been like this for a week or 2 now.

  • Jim

    Chester internet down

  • Matty G

    Yep, down in leicester for me too

  • Kevin

    Yeah I’m from Leicester connection down here

  • Anna

    Leicester city connection gone down anyone else in this area had issue

  • Jonathan Lee Bennett

    Very slow second day now not happy I never had this with BT

  • Tracy Ball

    Mei too !!! Tracy Leicestershire

  • Katie Young

    It’s it your sky

  • Katie Young

    My sky internet has just gone off I don’t know what is going on

  • Chantelle keane

    My internet has gone off about an hour ago wounded how long it will be off for

  • Daniel Paine

    Internet dropping every few minutes – really really slow – South Wales

  • Paul

    No internet connection in Belfast. So they put the costs up and provide a poorer service. Sounds like a win win situation there!!

  • Yichen Chen

    Internet is not working in Portsmouth.

  • Robert Kincaid

    Internet super slow in Walsall

  • Burnsey

    I am sick to death of paying for fibre broadband from sky and it not working! Whitehaven cumbria

  • Harry Palmer

    Broadband connection has been intermittent to appalling since just before Christmas! Already been fobbed off with a replacement Sky Hub (old model of course!) which has made no improvement!!! Think I will be better off with 2 tin cans and an extra long piece of string! Kingston-Upon-Thames.

  • Michael Turley

    Broadband down this evening in north London. Sky tv still working. Hadn’t had a continued outage like this in 2-3 years.

  • amanda friel

    sky gone down in blackpool again

  • Bojan

    Sky broadband has now been switching off & on in my area of South London for a month… a joke and interfering with my family’s lives! Do not join sky! Will be leaving

  • Finnster

    Sky bb down yet again in Warrington. !! Beyond a joke now,sort yourselves out sky !

  • Lexi Rhodes

    Ours has been bad for over a week resetting the hub router 10-15 times aday to get a conection!!!

  • Charlotte

    Only getting a 1 out of 4 bars on ours. Been like it since last Thursday (10 days ago) either had no internet at all or just 1 super slow bar. Barry, South Wales.

  • Paul Tooley

    No internet in newquay

  • roger

    no internet in Selsey PO20

  • gemkaifan

    Yes me too, Im in langdon hills as well. Come on Sky fix this!!

  • Linda

    No internet or phone today in Langdon Hills Basldon any one else having this problem!

  • Leoni

    My sky broadband has gone off 5times (from 6pm-10.30pm)this evening. This has been going on since September. I am leaving sky & with Never encourage anyone to join them


    Sky broadband down in bootle. Had enough. Bye bye Sky.

  • Clifford Hall

    Customer reports Intermittent at best in Burnham on Crouch.

  • Erika R

    Internet has been disconnecting every few minutes during the last three days in Bristol. I just switched to sky from another company, this is so disappointing … makes me want to switch back!

  • John Bradley

    Sky broadband down 2 days Belfast

  • Zivile Rubyte

    Internet off 3 days ..

  • i0am0random

    Sky should be prohibited from doing broadband because clearly no one is happy and there is always constant problems. Definitely not worth what people pay for it.

  • Le Panayi

    Sky has always been fine for us here in Medway until a few months ago when we started getting regular drop-offs. This week though it has been impossible- so slow it’s worse than dial-up, and dropping off all the time. Must change asap.

  • Florina Bosneag

    No internet access from 1 hour.What happens?

  • MPS

    Got sky fbre supposedly should be getting an average 34mbps but getting less than 10 for past few days, Kids going mad cant play online gaming not happy. Shirebrook Notts

  • Gill

    No internet access over Christmas (Preston area). We’re not happy with Sky. Having changed to Sky recently we won’t be remaining!

  • Sharon heaps

    No internet connection or phone. St helens, Merseyside.

  • natasha stringer

    Been having problems all day with slow or no Internet. Corby Northamptonshire:(

  • jenny cotterill

    sky broadband keeps going of all lights are on except internet light keeps flashing orange then goes of been like it since yesterday morning done all the checks still nothing annoying as hell located in high Wycombe

  • laima

    keeps turning off from Friday! Very disappointed! London

  • Oops

    Problems in Hertfordshire, Bishops Stortford, been with sky for 3 years and never had any problems and all of a sudden the box keeps turning off and staying off for hours and occasionally the whole day, this time round it’s been off since Friday evening around 4pm.. unacceptable service

  • karoo_to_channel

    Had Sky for a few years with no problems until now, but over the past few weeks wifi keeps going down intermittently, for a few minutes at a time in Portsmouth.

  • Karen Burr

    Hi, Sunday my Internet went down and after doing all the diagnostic checks it still didn’t.. After about 2 hrs it came back on and now it’s done it again…. Aylesford, Kent!!!!!!!!

  • Zain

    My sky wifi was working all of today and I was out for an hour still fine and working and then after I finished eating it was down fully. It was not working at all. I am located in Manchester, Old Trafford

  • Therese

    Again today same thing, no network! Unbelievable!

  • Therese

    N177PU turnpike lane area london – Sky has down on and off for months, every time it’s for hours sometimes days in a row!! Really unacceptable!! Thinking of changing back to Virgin!

  • Yvonne Goodes

    Down in East Chinnock and has been all day

  • Marcus Cobley

    Internet down in Yeovil

  • Duke

    gone off in mid Cheshire wed 30 Nov, 21.00

  • Dan

    Gone off in the last hour in South Wales

  • Harry Hales

    Virgin media

  • Glen Laird

    Just got sky broadband in bristol.may as well get on the roof with a coathanger.byebye sky it was horrible knowing you.ohh can anyone recommend a provider in st George?

  • Fiona

    My sky broadband has been utterly shocking for months now. If 2 people are on devices it works well for one but not the other. Absolutely disgraceful. What am I actually paying for here?? Edinbrugh

  • Daisy Curson

    Our sky broadband over the last month is atrocious. If there r two people using the Wi-Fi in the house one person’s is fine and the other person’s won’t do a thing. We called sky who said well we are getting the 3 whatever speed we should be. My brother in law is a computer whizz and said there is no way in hell we are cause if we were we wouldn’t have to use our mobile data just to look on facebook. Blyth Northumberland

  • Lady of Milton Keynes

    I have had Sky for 3 years (I didnt pick Sky I was with O2 and it moved or something with Sky) but this week is the first time Ive ever had a problem, its slow, its cutting, and its really getting annoying! Its been like this for a week! Sky please FIX THIS MESS! Bucks Milton Keynes area

  • Aaron

    I have lost Internet in Selby anybody else?

  • Henrymaj

    Switched from std to sky fibre for more reliable service for safety monitor. Since change this week even slower than std bband service and connection dropped over 50 times for between 5 and 50 mins. We use nest safety cam and missed an emergency because fibre down. Southampton.

  • Enrico

    On and off from 12:00 midnight to 03:00 am with our sky Internet connection! Halstead, Essex area!

  • elizabeth

    Lost broadband in bedford last week still problems unbelievably slow what are we paying this terrible service for will switch provider

  • Sonia

    Yes me too

  • Disappointed sky bill payer

    Today between 10 pm -3am no internet connection at all Dunfermline area very annoying

  • Ryan

    No broadband in the Forest of Dean. Anyone else?!

  • Nedlo

    Looks like sky broadband in the Luton area is down again, is anyone else effected?

  • Tony

    Fibre optic cables have been ‘broken’ between Luton and Dunstable and Sky are working to fix it. Disruption to parts of Beds, Bucks and Herts. Refers to Sky status website via a mobile connection for more info. It looks like Sky FOB will be out for a most of the day whist they repair the cables

  • (((PaulTregoning)))

    Curious that there’s nothing here about significant outtages affecting Sky today, which the helpdesk acknowledges and other sites are reporting.

  • Sue

    I’m in sandy Bedfordshire my broadband is. Down unplugged switched of and on nothing

  • Corey Kirby

    We have no broadband connection here in Rotherham, this needs fixing asap seems like we are paying for nothing.

  • Joanna Hardy-Gates

    Intermittent problems in Portsmouth :(

  • Hannah Lee

    It’s down in Portsmouth.

  • Jason Richard Bendell

    It’s down for me too, Portsmouth!

  • Jade

    Broadband down in Gosport

  • Solo De Felipe Mascarenhas

    Sky Fibre is down in Glasgow, Bridgeton area, since last night.

  • Sherry

    I have no broadband since yesterday lunchtime. I called to sky broadband service, checking steps are really too long. It took over 1 hour to do it, and the conclusion is to wait for 3-5 days! I still don’t have internet now! However, I was given a link about sky hotspot which is useless for me now at home! Disappointed with sky, it’s second time within a month!

  • mke

    Honestly, i’ve been with sky for 5 years. Had a lot of internet problems with them, they changed my parents landline number without consent (also blocked our phone temporarily), Finally we’re going to change. They’re terrible, so much worser than Virgin Media (going back to them now). Sky overall is a waste of money, don’t go for them… you’ll regret it

  • Wan Racer

    Sky net terrible in Harlow area today. Keeps cutting out for 10/15 min periods.

  • techienumber1

    here is some advice about sky they promise so much but deliver so little just tell them you have had a better deal with another internet provider and tell them because of their failure in service the contract is void and this will allow you to change providers because in the trading standards act if you are paying for a service that you are not getting then you are entitled to refund or contract termination you all have rights know them use them and sod the rest

  • techienumber1

    this is because sky dont like their customers so they keep reducing their connection speed and some time stopping it altogether

  • techienumber1

    if you are having trouble with sky don’t stand for the usual guff demand they reconnect the service of you will ask for a different service that will work like plus-net we did we havent looked back since reliable connection speed fibre 34mb -76 mb your choice but with the 34mb you get 3-4mb download speed and the other 8-9mb download speed

  • Frustrated

    Bedford, sky fibre broadband router for is not connecting to, smiley face light, constant orange. Yet the sky status website is reporting no issues


    got sky for 12 months 5 months have passed and it has gotten really really slow. doesnt load youtube videos . cannot play counter strike global offensive its just horrible. wish i had chosen virgin media because when i go to my friends house that has virgin media everything is running perfectly….

  • mark Jeffery

    Same symptom with myself ie orange light on and not flashing

  • John Connolly

    I’m in Rushden Northamptonshire and am having the same trouble with SKY broadband and my phone as I did with BT. intermittent dropping and very low speeds. I have only been with SKY for a few months now and it has gotten progressively worse since they put it in. The telephone connection is not worth a crap either. I have had contact with SKY and have had an Outreach (BT)(??) engineers(??) out to check everything but it doesn’t seem to do any good. The “settling in period” has been over for a while now and it just seems to be getting worse. I now hate to call SKY and I have to go through the whole self testing thing each time – that crap gets old – Especially as all concerned seem to think it is outside lines???? I have no idea where to go from here. If I didn’t need the phone and Broadband for Genealogical work and home banking, etc. I would tell them all to GTH.
    John Connolly

  • Ming

    I am a Sky Broadband customer and have had no internet since the 25th of August 2016. It has been difficult to contact the company. Finally I was able to contact them and they promised to send an engineer to my house but nothing happened. What should I do? Your advice should be greatly appreciated.

  • Jen

    I can’t connect tonight at all. Internet face light is orange and not flashing. I’ve done everything on help pages. Plus rebooted it and still no joy! Anyone else? Please help??

  • Zen

    Sky wifi signal is low and I can’t connect. Does anyone know if sky is down? Or now that I have renewed another 12 month contract they have decided to weaken my connection!

  • garry batt

    Absolutly rubbish in Aylesbury broadband speed almost non exsistant, looses connection half way through emails totally useless is sky broadband, will be looking for another privider asap.

  • B

    Down in Dunfermline all day today. Back up now.

  • Shelby

    Broadband and landline down in Dunfermline

  • Evelina

    Sky down in Ashford court. Seriously. All day like this. And not a first time. U sending all information how to fix it but sorry it does not help.

  • starcarol

    Okay so this is how the ‘smooth switch over from o2 to Sky, starting August 10th, went for me here on the South Coast – no emails in or out for three days now. So much for ‘customers will be warned in advance’ and ‘ they will lose their connections just for a few minutes’.