Samsung TV Smart Hub problems

The Samsung TV Smart Hub is used worldwide, so it’s a global nightmare when problems occur and even more if the interactive television service goes down completely. We have seen Samsung Smart Hub TVs run into DNS issues in the past and these require a fix to the normal address on occasion, although this is a rare event.

Samsung-TV-Smart-Hub

There’s hundreds of apps available through the Samsung TV Smart Hub, so naturally if the server status changes and goes down today, then this will impact many 3rd party services. Through this hub you can load apps like Netflix, BBC iPlayer, ITV Player, and many more that will not be working if the main software cannot load.

If you have problems with the Samsung TV Smart Hub, or find the servers down and not working we want to hear about it. Status updates from the community should be left below, also see reports framer readers to see if you are not alone with certain bugs.

 
 

Samsung TV Smart Hub Status insight for Friday 24th of February 2017

If Samsung TV Smart Hub is down today, then reports will be found below.

Samsung TV Smart Hub Problems? Share your issues with Down Today readers:

  • Ian

    I have the same problem tonight iPlayer and BBC player both do not work, how can you sell a product that will suddenly stop working like this and stay in business?

  • loz

    Customer services still not rang me or sorted my picture size problem out been weeks now .. Shocking communication .

  • loz

    Still got 4.3 picture on my itv hub it has been weeks now still have not got back to me about fixing the problem. They will have to do this remotely or send me key update as the picture option on the menu is greyed out so l cannot reset the picture back to 16.9 to fill the screen . Customer Services are a joke . Good luck to anyone if they can get a techie because l have been waiting weeks..

  • Paul Ellison Pinhead

    i have a ue55ku6500 curved tv some apps are working some not I have contacted Samsung over this problem by phone by email no response ? I had 1 phone call say the tec person on holiday and unable to fix apps un till the gets back big company like that only 1 tec person yer right excuse aft excuse, like the rest of people on this page not happy if no response by Friday its been reported to RIP OF BRITAIN / Trading Standards WE ALL HAVE TO STAND UP TO THIS we all got t.v like this enough is enough that are not working right

  • Joyce Green

    I have been using itv hub on my Samsung TV since we bought it over a year ago. Now today it’s saying I need to sign in. Why?????

  • Callum Bowley

    I won’t to watch Netflix on my smart tv but I didn’t have it so I went to search it up and install it. It it says unable to connect samsung server. please update your software to solve this problem 281024104 but when I went to update my to it says this option is not available

  • Dean

    A recent update seems to have fixed this issue finally!

  • Step 1

    The ITV hub app on my Samsung KU6400 finally started working last week. False dawn, it is now malfunctioning again. Sometimes it completely freezes, sometimes I gat a message from ITV saying there is a problem.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. The browser on the lastest samsung smart TVs is pretty basic and doesn’t support flash. I have a UE50KU6000 and been waiting for over 8months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or fone to your TV. That’s what I’m currently doing. Seems like we gonna wait longer

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. The browser on the lastest samsung smart TVs is pretty basic and doesn’t support flash. I have a UE50KU6000 and been waiting for over 8months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or fone to your TV. That’s what I’m currently doing.

  • Graham

    My Samsung on catch up 4 asks me for my e mail & pin no
    I have no pin no ?

  • Loz

    Still Getting ITV Hub in 4.3 format very annoying .. Rang customer support useless… Had major problems last January after 6 weeks they sent me a key update through the post, hope they resolve this issue faster. .

  • Loz

    Fed up with 4.3 Format .. Rang Samsung not a lot of help on their customer support .. I had 6 weeks of no catch-up on my television last January they could not update my Samsung which l had bought from Curries in the November they had to send me a key update through the post … Funny it is the same time as all the problems last year…

  • Lucy Witton

    me too, have either of you figured it out? I have other apps, but for some reason All 4 just isn’t showing up to be downloaded.

  • pauline dunning

    none of my apps will open all networks fine. anyone else got this issue

  • Linda Harrison

    I had same problem yesterday. I reset it back to factory settings yet again- 4th time in less than a year- and today I have BBCiplayer and 5 which I didn`t get before. Something has been happening at samsung I reckon. Too much of a coincidence.

  • Linda Harrison

    Go to settings- select support-select self diagnosis-select reset. Will be asked for a pin no- 0000 works-press enter and the tv will switch off automatically. In a few seconds it turns back on with Samsung home screen. Now just begin as if it is a new tv straight from the box. Follow onscreen options and hey presto! We have Sky tv as well so just click on the option for cable/digital and it all works fine again. We have to sign into netflix again though. I`ve noticed today that since resetting yesterday i now have BBCiplayer and now 5 which i could not get before. All seem to be working as well. Hope this helps.

  • Harry Riley

    4 days now of not getting itvhub. Any advice. Tv is samsung, 3 years old, 32″.

  • Aaron

    My error code for my5 is sorry this program is not available (301) and all4 just stops after a few seconds of playing after the adverts

  • Aaron

    I have same problem with all4 and my5 on a 55″ Samsung smart TV.everything else works BBC iplayer Netflix YouTube ect anyone found out how to fix this problem yet thank you

  • Jack

    Does anyone know how i can watch programmes from 4 od on my new samsung tv? Ive tried going through the browser part of the tv but when i get onto the ch4 website it comes up with a adobe flash problem. Im really want to get this functionality to work on my tv any help please. Ive read to try acess the all 4 app but i cant find that anywhere???

  • Donna

    We’ve just bought a TV today and I can’t get any apps to work, it tells me it’s up dating!?!

  • Chris D

    This has only recently started to happen on my Samsung so I assume this spat has escalated. It might be reasonable for ITV to receive a fee but it’s nonsensical and impractical to demand it for each model. I also find it pathetic of ITV to make us the viewer the one that that suffers, it’s not as if the ITV hub doesn’t have problems of its own.

  • Elaine

    Me neither Sue, any ideas?

  • Alex

    No apps work on my TV today, stating no Internet connection as the issue. Internet connection not an issue for other devices in the household

  • Sue

    Can’t get all4 on my new samsung tv ???

  • Jo Jump

    Hi, there are so many of us with this problem…….a friend who has a non smart 1yr old Samsung but still knew about the itv fault. Apparently all smart tv manufacturers have to pay a fee to itv for each of their smart models using the itv hub and Samsung refuse to pay on the grounds that they have so many models. I bet the retailers all know this!!

  • razorboy

    I have exactly the same problem as Helen, namely that BBC iPlayer starts OK then after about 10 seconds the picture loses lock and just flickers. All other media players including YouTube, itv player etc work fine so I believe it’s a fault in the Samsung iPlayer app. Needs reporting to Samsung.

  • Julie Seymour

    Ricky, lucky you checked my tv this morning but no updates! Been four weeks now!

  • Julie Seymour

    Hi Bob had the problem for about four weeks now, really frustrated now. A temporary fix is to once the adverts have finished and the programs start, pause it, exit out, back into the ITV app resume programme and it will be the right size. No idea when it will be fixed properly!!

  • Helen

    Can anyone help? Just got a Samsung ks7000 and iPlayer usually doesn’t work (although it does occasionally!).
    It loads fine and you get a few seconds of normal then the picture starts to flicker all over. It continues playing at normal speed and doesn’t freeze and the sound is normal. Itv hub seems to work though so not really sure what’s going on?

  • Ïmmαҫ B. ♕ Reno

    Sorry they didn’t give a time but we just have to wait.

  • Bob Lilley

    ITV Hub loads ok on my Samsung smart tv but as the program starts with ads the picture is in normal aspect but as soon as the main program opens the picture alters into a 4:3 as though watching on an old tv. Picture size button on remote just brings up message “not available” can’t seem to rectify, has anyone any ideas .Bob L

  • Chelsea

    Ahh ok yes it’s the newest samsung one out i had it on my old tv thought it would be the same do you no how long we have to wait? Thanks for getting back to me! X

  • Sammy b

    Amazon prime is not opening please help anyone

  • Sammy b

    Amazon prime app now will not load and itv hub a smaller picture. Anyone know a fix please?

  • Ïmmαҫ B. ♕ Reno

    If your TV is series 6 and up or any model from 2016 onwards, All4 is not yet optimised to work on these models. I have a ku6000 and bewn waiting over 9 months for the All4 app. I contacted their tech team and we will have to wait longer.

  • Marcus

    Cant log in on my smart tv,

  • Carol

    Hi I’m new to all this but I can’t access itv hub I select what I want to watch gets all the way to watch now then goes to the itv screen and a voice says welcome to itv hub come on in the screen freezes
    Any ideas clever peeps

  • Nicki Bryant

    Sat 21St happily been watching Netflix. Tried to load film.stuck at 25% now just have a black screen. Netflix works other devices but not on our lovely new Samsung. Oh and itv has never worked. Not such a smart TV anymore.

  • Chelsea

    Why cant I find 4od on my Samsung tv? I have got iplayer 5 on demand and itvery but can’t find channel 4 please help

  • Ricky Richardson

    just done Samsung update this afternoon, and the ITV hub now working as it should be. taken long enough!!!

  • Victoria Kingham

    Indeed I have the exact same problem

  • http://mully1.wordpress.com/ Steve Mullington

    Poor isn’t it? We’ll just have to keep twiddling our thumbs until they do. Watch on the PC until then.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Miche

    I can log in on my I pad but the smart telly tells me a password error occured

  • Mick Finn

    My problem is the same as those already posted and only happens on ITV Hub. Very frustrating trying to watch a programme which reverts to 4:3 after the ads. The only way round it I have found is not ideal but a solution of sorts.

    All on the remote:
    1 Wait until the adverts finish and the programme restarts and press ‘Pause’;
    2 Press ‘Exit’
    3 Press ‘Smart Hub’
    4 Choose ITV Hub, select the Channel and your programme in the normal way; and when it appears on the screen, press ‘Play’.

  • Martyn

    The ads are in proper format ! So where is the incentive for ITV to fix it !

  • Martyn

    On my 40 ” Samsung Smart tv after several weeks it is still not possible to see ITV hub programmes apart from a distorted 4:3 format! You can come out of the hub and reset auto picture size and then go back into itv hub. That is fine until the ads …then after the ads it reverts to 4:30. The ads however are always full picture ! I have written to Samsung support …awaiting response. Any thoughts ?

  • Patrick

    I’ve had exactly the same problem since Nov when iPlayer stopped working on my Samsung bluray player (hangs on splash screen). Have been emailing Samsung “customer support” including screen shots and they deny it’s got anything to do with them. BBC equally useless. If anyone has any suggestions the kids would be grateful!

  • Julie Seymour

    Another week and ITV hub has still not been resolved with regards to having to watch programmes in 4:3 format – been 4 weeks now and really fed up!!! Anyone got a solution

  • Julie Seymour

    Hi Leane I have this problem with the screen being in 4:3 format for 4 weeks and still not been resolved

  • Chris Adams

    It’s a known issue Leanne ITV are working on it although there is no definite date when it will be solved, what you are getting is a 4:3 format screen, check out below many others have the same problem.

  • Jodie

    Had issues with my WiF connection. Not an issue with my provider or hub as it is working fine on all other devices. Have reset my TV and it seems to be working fine (assuming it doesn’t intermittently start cutting out again). The TV also had issues connecting to my phone too. Seems to be since the recent update.

  • http://mully1.wordpress.com/ Steve Mullington

    Ah very nifty- I like it. I sadly can’t do that with my Virgin Media set up though. I’ll have to keep watching on the PC for now.

  • Jane Stuart Puttnam

    the way I for round this was to go onto channel 4 on the guide screen and then scrolled back to the programme I wanted from the day before. when I hit enter, the All 4 screen came on – i assume you could just press on any programme from an earlier date and it would load. Hth

  • Jane Stuart Puttnam

    the way I for round this was to go onto channel 4 on the guide screen and then scrolled back to the programme I wanted from the day before. when I hot enter, the All 4 screen came on – i assume you could just press on any programme from an earlier date and it would load. Hth

  • Dan Tyler

    Recent owner of a Samsung 49KU6470 (latest Firmware) – impressive Audio and Video – however the ITV player App(lication) tends to crash after a few days – a reset to factory settings fixes for a few weeks. IPlayer does sometimes crash on startup but is generally better. Not a broadband issue – was like it on Copper with TalkTalk and now on BT Infinity (FTTP).

  • leanne

    i have this same problem, any idea how to fix

  • leanne

    hello i have a 55inch smamsung smart 4k tv, i have no problems with it what so ever except itv hub for some reason it cuts off half of my screen as if it was a 32inch, anyone else have this problem or know how to solve it? tried to restart the smart hub still doesnt resolve, thankyou

  • dan

    no all4 app is not good enough, i spent a lot of money on my samsung tv and its not meeting the standards of a so called smart tv!

  • http://mully1.wordpress.com/ Steve Mullington

    Same here- it’s nowhere to be seen?

  • http://mully1.wordpress.com/ Steve Mullington

    Purchased a new Samsung Smart TV yesterday. Happy with all the catch-up services except there’s no All 4 app (formerly 4od). Has it ever existed on these TV’s or an updates on when it is coming back?

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Jane Stuart Puttnam

    It’s not there :(

  • Jane Stuart Puttnam

    My all 4 app has disappeared from my new Samsung TVs. It’s a universal remote so not smart Hub button. Anyone help?

  • ElectricGypsy

    Same here, it’s annoying!