Samsung TV Smart Hub problems

The Samsung TV Smart Hub is used worldwide, so it’s a global nightmare when problems occur and even more if the interactive television service goes down completely. We have seen Samsung Smart Hub TVs run into DNS issues in the past and these require a fix to the normal address on occasion, although this is a rare event.


There’s hundreds of apps available through the Samsung TV Smart Hub, so naturally if the server status changes and goes down today, then this will impact many 3rd party services. Through this hub you can load apps like Netflix, BBC iPlayer, ITV Player, and many more that will not be working if the main software cannot load.

If you have problems with the Samsung TV Smart Hub, or find the servers down and not working we want to hear about it. Status updates from the community should be left below, also see reports framer readers to see if you are not alone with certain bugs.


Samsung TV Smart Hub Status insight for Tuesday 21st of November 2017

If Samsung TV Smart Hub is down today, then reports will be found below.

Samsung TV Smart Hub Problems? Share your issues with Down Today readers:

  • Ade

    Is smart TV down? Mines been down for 2 days

  • Ade

    Is smart hun down? Mine ain’t been working for two days

  • Michael Blake

    I had this problem with one of the newer models last month after 6 months use: it affected ATV, All 4 and 5 players too.
    The only solution that I found works for me was to call Samsung support. They directed me to the settings area and initiate access for them. They then directly connected to the TV, removed all apps, updated some settings and restored them, then ran some checks with me to check I could access everything I wanted..
    That fixed it all.

  • Julian Shala

    Anyone has ever had an issue with tv just freezing when you attemp to change channels, lower/raise volume? It becomes non responsive and the only short term fix is to switch off at the plug and on again…..until you change the channel and it freezes again. Called samsung and they gave me number to call for tv repairs, just thought someone here might know a cheaper way to fix??
    Many thanks

  • Sarah Davison

    I’ve had great same. Done a factory reset, updated the smart hub. When I go to view the apps it says the the smart hub is updating! It’s just updated….

  • Nigel Brock

    iPlayer, itv hub,my4 etc all stopped working today. Had to resort to Amazon firestick for all these.

  • mark rigby

    My ITV Hub stopped working on my Samsung TV last night. How can I fix it

  • ate1963favourites

    I haven’t (yet) bought a Samsung TV, but a guy from Richer Sounds told me iplayer etc isn’t really working on samsungs because their tv plus is trying to offer the same as freeview – but without coughing up the fees for the service, so net result is you get some inferior service, courtesy of tv plus. No idea if that’s true? Or if this was a problem with older samsungs that’s now been fixed? Any views?

  • Joan

    I have had this problem for weeks

  • Karen

    All 4 not been working for a few days. I’ve deleted app and installed again still not working.

  • Jacqui Russell Collins

    My hub just will not work…ive updated it etc…theyre all there but when I select a channel it says updating please try later…this has been for weeks…any ideas ??
    Telly fine …pic okay…i have fibroptic WiFi…its driving me mad…

  • Ellie Green

    I’m having this problem too – any advice?

  • Jo Green

    BBC iPlayer not working..have spent an hour with Samsung support..any help out there please??

  • John Holding

    My Samsung tv will play bbc i player for roughly 10 minutes then freeze and go down. Says then some crap about fault being temporary. I wont load channel 4 catch up at all.

  • Fiona T

    Same! It keeps playing the audio but not the video. the adverts manage to play perfectly each time, so why can’t the programme. So frustrating. If anyone has any solutions they would be very welcome.

  • Elliot Smith

    Have you found a fix for this yet?

  • Elliot Smith

    I am having the exact same problem, except it skips randomly through the episode as well as after the ads. Have you found a fix for this?

  • Anna Barnes

    I have the same problem

  • andrewtull55

    Having a similar problem – after the ads it goes on to the next programme in the series

  • Norman McLeod

    After a week of frustration, contacting Channel4 via mail and phone, eventually decided to phone Samsung support. It took a while but in the end very good. The problem was that unable to log in to All4 services on SmatHub. It was solved by a very helpful Customer Service Lady whose patience was that of Job! As you all know the slowness of log on with the remote, she waited for some time for me to enter, after resetting SmartHub, unplugged from power completely, allowed complete load of Apps, tried log in – and Eureka at long last we can watch Bake Off. Thanks to the agent. Try it if you have the same trouble – CS will need name, postcode and address, – TV detail (onscreen in menu) will probably ask for remote management.

    Excellent service, Samsung I’m impressed.

  • Alan Morris

    All 4 crashes after adverts and doesn’t give a resume option, so you have to go back to the start of the programme.

  • Latest issue is that when I go onto All4 after watching a programme it asks me to re-register email address and password each time- despite it saying ‘you will only need to do this once’!!

  • Ethel James

    My smart hub is not working today

  • .BARRY

    Latest software update 1501 is pathetic, its all over the place ,tv doesn’t do all its obviously made an meant to do, has anyone had problems with this latest 1501 update. Samsung is load of crap

  • Ïmmαҫ B. ♕ Reno

    All my USB ports on UE50KU6000kxxu stopped working. The usb options don’t even show up on the source list. Also, all4 hasnt worked for a few days now and I had to access it through my Amazon fire stick. Samsung sucks. Always problem after problem!!!

  • J.D. Jordan

    Thanks Jane- overnight, my Smarthub did reset and is now OK (i.e. I can get all my freeview players, including All 4).

  • Jane Rebecca Hughes

    Just had exactly the same issues and were stuck with ‘Smarthub updating’ message. The following has just worked: Click ‘Smarthub’, ‘Samsung apps’, this will bring up all the recommended apps – BBC, C4 etc., Click on the app icons and they will all refresh. You will need to re-enter login/passwords for Netflix etc.

  • J.D. Jordan

    -Should add; found this morning that my Smart Hub HAD updated, so the fix described by Abbas works (for me anyway). -I can get all the freeview ‘players’ again, including All 4. Hope Louise Wagstaff and all you guys with similar problems find the same. You do have to log back in to each of your players. I didn’t have to do anything regarding network / internet connectivity. It does seem that some Smart Hubs take several hours to update, though, which is a bit disconcerting in this day and age. -Thank you Abbas for your advice (posted below on 07/08/17).

  • J.D. Jordan

    Exactly right! (I posted my experience on 18/08). Has your ‘updating’ problem resolved yet?

  • J.D. Jordan

    Haven’t been able to get All 4 for three days; tried to re-upload the app., got a “not available” report on the TV. Tried to update the TV software: got a message that no updates were found- but on opening Smart Hub and clicking on the ‘apps’ symbol I got a screen saying something like “It’s time to update your software, 5 apps to be deleted, 1 installed”- but the ‘progress bar’ didn’t shift from its’ start point no matter how long I waited. With misgivings, I reset my Smart Hub; now (having waited approx. 1 hour) I keep getting the message “Smart Hub updating. Please try again later”. I get the impression from elsewhere on the web that problems accessing All4 are becoming widespread, with additional problems happening if you try to recover All 4. My Samsung LED 32 has been great up ’till now; but that’s no compensation for the frustration that I’m currently feeling.

  • Lynda Gardner

    we have not been able to access anything on catch up for several days. service is always erratic and often breaks mid programme . fed up now as we have been away fro a few days and would like to catch up on several of our favourites .what can we do when broadband is fine and we are just getting “no internet connection ” etc constantly now matter what we try

  • Jane Taylor-Richardson

    We couldn’t get All 4 for over a week so reset smart hub 3 days ago. I now can’t get onto any apps as its saying smarthub is still updating. Any ideas Thanks

  • Grace

    I’m having the exact same problem!

  • Abbas

    Found a solution, go to menu, smart hub, reset smart hub and it resets the whole thing, you’ll have to put passwords back into Netflix, Facebook etc. And reconnect your smart hub to your wireless network etc but just follow the steps, its like starting it again when u bought the to. Hope that helps xx

  • Abbas

    Same with mine, dunno what to do tried updating, deleting etc

  • Jon Field

    Thank you Lynn – i’m wondering if the technical team are simply “technologiy challenged” or just plain lazy, as All4 catch-up is still unavailable? The question is .. how long ago did they know there was a problem before you contacted them, & how much longer are we going to wait whilst they fiddle & scratch their heads?

  • Monique.

    All OK can’t load all4 nit been working for over a week.

  • Taylor

    BBC hub is rubbish,just keeps freezing,so frustrating!!!

  • Gail Douglas

    All working apart from ALL 4

  • Ryan Arnold

    Itv hub keeps losing connection and pausing my show.

  • Alicia Sledge

    Our samsung TV too. although only noticed yesterday after we had to retune it for all the freeview channels. Glad it’s not just us but very frustrating.

  • Lynn Simpson

    I’ve contacted channel 4 and they are aware of the problem and have a technical team looking into it.

  • Gints

    Me too!! Been like this for 2 weeks now

  • Lynn Simpson

    Snap, I thought If I posted my problem here Samsung would look into it

  • Carole Hunter

    All working apart from All 4.

  • Jon Field

    What’s the use of implementing this DownToday community (“if you have problems .. we want to hear about it”), if nobody from Samsung’s Smart Hub department is actioning the problem? Is anyone listening? It can clearly be seen from previous posts there is a problem now (for over a month) with accessing catch-up content via the AllFour app .. so what is the point of it all when “in space, nobody can hear you scream”?

  • Katie

    All4 not loading past the initial loading screen been like this for over a week very frustrating!!

  • Gra

    All4 not opening again today . same as yesterday . Having Reset App and Samsung T.V … can get to 4all Samsung APP ok on Samsung DVD player with the other Samsung APP apparently working ok too.

  • Louise Wagstaff

    Hummm… How long does it take for Smart Hub to update :/ because mine has been updating since 6am (7hrs!) Oh well, no catching up for me today lmao

  • Lynne

    Both ITV and bbc iPlayer load eventually but will only play for seconds and then freeze and replay again for seconds and freeze. Very frustrating.

  • david

    I have the same problem which started a few days ago and I have not been able to solve. All the other TV apps work ok on my Samssung smart tv . What to do next?

  • Dc

    Cannot get beyond initial page on All 4

  • Louise Wagstaff

    Apps keep freezing, buffering or just won’t open whatsoever (4od & iPlayer not opening at all) … Been a pain for a few days now on all apps.

  • Linzi

    None of my apps will work at all. Can’t even sign into my Samsung account via tv. Have checked internet connection. All fine. Advice please.

  • Siobhan Huston

    Hi 4od never loads so I cannot access it to watch my programmes on catch up. It just stays on the main 4od page and loads but never comes on. Can I ask why?

  • Mark

    None of my apps are working on my series 6 Samsung tv, they were working last night but not now. It won’t even let my phone connect to it either. The TV can see my Internet but just doesn’t connect, all the phones and tablets in the house work fine.

  • sally barlow

    Can’t get All4 to open

  • Shaun

    My samsung hdd dvd blu ray player gets ch4 app up but just won’t load ?

  • Susan Taylor

    Done the reset twice but still not working

  • Tony peer

    blue line has appeared in the middle of the screen what can i do.

  • Kate

    Samsung apps not working either saying something went wrong or not loading then going back to tv mode

  • David Crossley

    My ALL4 App worked perfectly and now wont open. All other Apps ok. Fortunately I use a Humax Sat box and this also has internet tv options.

  • Bruce Park

    No iPlayer for me for weeks now. Is this problem being worked on to be resolved?

  • quark

    Can you believe it. The sign in option for BBC iplayer has been removed temporarily, as it doesn’t work. BBC are working on it apparently. You would think that as they are going to make signing in compulsory they would get it right. Technology eh! Fine when it works. A nightmare when it doesn’t.

  • Gemini

    The All4 app on my Samsung Smart TV hasn’t worked in weeks! BBC iPlayer and ITV Hub work fine

  • Andrew Sharp

    This seems to be a general problem. Can’t sign in since yesterday on my Samsung Smart TV. Had been working previously. Have tried to reset the smart hub and then the whole TV. Did not help.

  • Tratts

    We have 3 samsung TVs in the house, All 4 working fine on 2 TVs but since the update on 17.7.2017 All4 now just hangs on the loading screen on newest TV. Smart Hub reset made no difference. All other apps working, just not All 4. Very frustrating and time consuming. What should I do?

  • quark

    I cannot sign in to the BBC iplayer via the Samsung smart TV app. This is a fiasco as soon, we shalll have to sign in otherwise we’ll be unable to access BBC iplayer. I can sign in via my PC browser and the browser built into the Samsung TV. Apparently the BBC saves cookies and keeps you signed in. No it doesn’t! BBC get your act together please or lose goodwill.

  • Ïmmαҫ B. ♕ Reno

    BBC iPlayer is glitchy and not working properly. I cant sign in either since yesterday. First I reset just the smart hub and then reset the tv but problem still persists. Just fed up!!! So frustrating.

  • Melissa

    Hmm well not sure what settings you had on your TV, it took us 10 mins MAX to rescan for all the TV channels, set up the smart hub and connect to wifi etc. Not sure how it can take 1 hour, but at least even if it takes you an hour your smart hub now works.

  • obel15k

    Trying to work up the energy to do a full reset – took me over an hour to put all the settings back when I last did it.

  • obel15k

    Same problem on my TV. Reset Smart Hub made no difference. Trying to work up the energy for a full reset followed by restoring all the settings. Can’t believe Samsung don’t provide an easy way to save them anywhere.

  • obel15k

    Resetting doesn’t take long, it’s restoring all the settings that takes the time.

  • obel15k

    Same problem for me – All 4 working fine the other week, now just hangs on the loading screen. Smart Hub reset made no difference. All other apps working, just not All 4.

  • obel15k

    Unfortunately Samsung designates a set of apps as “recommended”: On my TV it’s iPlayer, ITV Hub, All 4, Wuaki tv, Netflix and Amazon Instant Video – none of these can be deleted.

  • Chyna

    None of my apps are showing up on my smart hub at all and the ‘reset’ option isnt available, when I click it it just pulls up a ‘not available’ box. What can I do to fix this?

  • Margaret Aitchison

    We had the same iplayer problem. Resetting the tv worked. Worth a try.

  • David

    IPlayer not available on my Samsung Smart TV, fed up!

  • Ïmmαҫ B. ♕ Reno

    Melissa says above that we should reset the tv but don’t wanna go thru all of that. It’s just so tedious. To make it worse, u can’t uninstall the app because it’s a basic app. Just fed up!!! I don’t want to be resetting my TV everytime this happens

  • Keith Stannard

    This works!

  • Bill

    All 4 had stopped working, reset smart hub as people keep stating. Now it works, but the iplayer dosen’t.
    Sort it out Samsung for christ sake :-(

  • Mark

    Have reset tv apps still not working

  • Michael Crabb

    Exactly the same problem. What to do?? So annoying

  • Mark

    Last week all4 app stopped working now BBC I player not working on Samsung TVs how do I get them to work again

  • Annoyed

    Also having problems with iplayer on Samsung TVs. Worked about 1 hour agonies not list any programs….. very annoying

  • Melissa

    You need to reset your smart hub settings, if this fails as it did for us then go to menu and reset the whole TV. The password will most likely be 0000 unless you’ve set your own up.

  • Melissa

    You need to go to menu, and reset all settings so that you set your TV up as new. The pin code it will ask for will most likely be 0000. We have had this problem for 2 weeks and finally fixed it today by resetting the whole TV. Doesn’t take that long, 10 mins max.

  • Christine Lacy

    Trying to use bbciplayer on my Samsung Smart TV and having problems

  • Ïmmαҫ B. ♕ Reno

    Smart hub unstable of late. Now BBC iPlayer doesn’t load anything at all. When the app is open, all I get is a blank page with just the top menu: my account, home, channels, search but doesn’t load any shows. What load of BS is this! I regret buying Samsung. No support at all.

  • Karen

    I’ve had the same problem with the stv app so I deleted the app and then reinstalled it …it worked. !!

  • Craig White

    Yes i am aswell for weeks

  • Bushkate

    Me too, am currently resetting the hub

  • Peter F

    I had the same. Fix is as follows:
    Menu, Smart Hub, Reset Smart Hub.

  • Andy

    Yep ditto. WHat the hell is going on?

  • Paul Kelley

    Not so smart Samsung!!!! Poor way to treat customers get this fixed before we all boycott Samsung

  • Salsa8680

    Please can we get some feedback on these issues

  • Salsa8680

    TV Hub not loading ITV catchup for weeks

  • Lucy Micciolo Brogden

    Never buying samsung again! Can’t get correct picture size when using Netflix or Amazon prime!

  • James

    Same here, app gets stuck on the loading scree


    Have had this for the last 3 days also.

  • Paul Davison

    All 4 not working on Samsung TV for last week

  • Sandra from Edinburgh

    All4 app on my Samsung TVs won’t load anyone else having the same problem?

  • Linda Newberry

    Unable to get All 4 for the past two days.

  • John Williams

    Tried to use Smarthub this evening and can’t get into any apps, said no internet connection. How do we get it reinstated? Thanks in advance

  • Kurtis

    Smart hub not working at all for the past 3 weeks.

  • Rainy Roo

    Only just bought tele for 289 pound and its rubbish with netflix and smart hub !

  • teshka

    Iplayer and netflix have become unstable on my samsung smart hub. Sometimes loads sometimes does not. Seems to crash regularly when it does work. What’s going on.

  • Joan Forrester Russell

    Itv hub stopped working three days ago now bbc iplayer not working. Only All 4 working so far. It’s so annoying what’s the point of a smart tv if it can’t update without causing problems.

  • Giles Laughton

    ITV hub hasn’t worked for several days, all other apps including iPlayer working; Have reinstalled & reset everything but no joy

  • peter mccandless

    I couldn’t get all4 on my Samsung smart TVs. Tried updating and now I can’t get into any apps. It just says updating and doesn’t do anything

  • Angela Pryke

    I haven’t been able to get 4od on my Samsung TV for a few days

  • Noreen Milne

    Samsung smart hub not working. Can’t get catch up. Will this be fixed soon?

  • Linda Harrison

    just a black screen for netflix. All other apps are working fine. How do I reset the smart hub without having to do a factory reset?

  • alan

    That’s about the time my connection went down and have had all the same messages about system needing updating etc. After an hour with Samsung techie today I am convinced they haven’t a clue either.

  • alan

    i have been trying for weeks now, downloaded updates to USB stick but system said no data on stick. Had an hour on phone with Samsung techie today, went through remote management still not progressed. Having read all the posts, see no hope of resolution!

  • chrissie

    Been having the same trouble. Updated apps and ~Smart hub. Impatient woman on the phone was very little help – strong foreign accent which, with my hearing problems, makes life difficult and she got very impatient. Sympathise with her mind you, but I want to get ALL4

  • John Rowlandson

    Living in North West Liverpool / Manchester both my Samsung Tv’s not receivein Smart today. Hope it’s fixed soon.

  • Helen Porter

    Cannot get Samsung TV smart hub to work, nothing new then

  • Helen Porter

    I don’t use it that much but every time I have tried to access the TV smart hub in the last few days/week, then it doesn’t work. Really frustrating. Why did I buy this TV? Just like other household products, Samsung promise a lot but cannot deliver even a little

  • Mandy

    I had the 4od problem so I’ve reset the smart hub on the tv as suggested and now can’t access any apps – just says smart hub being updated, please try later. Anybody had the same and any fix suggestions?

  • Richard Townsend

    Cant get ITV player to work on Samsung TV, any idea on a resolution

  • Charlotte

    My itv ratio on the tv is either ridiculously tint or ridiculous close up

  • jen

    no iplayer or youtube – anyway of fixing it?

  • Nisha

    I’m really annoyed !!! I haven’t been able to use Netflix etc on my Samsung tv as it says network is not connected. My BT broadband is working with everything else !

  • Matthew Pallett

    When loading All4 the TV gives a message to say it’s not working. I previously reset the Hub due to several apps ‘freezing’ during the updating phase. Fresh install solved nothing.

  • Helen

    I TV Hub not working on my Samsung TV tonight. Anyone got any ideas how to fix?

  • Steve

    Had the all4 problem for the last few days. Fixed it by resetting the smart hub.

  • David Heggie

    IPlayer my5 all4 not working for days. Itvplayer works though.

  • Nigel

    I have a Samsung smart TV and can get everything but 4OD/all 4 for the last 2 days.anyone know a way to fix it?

  • S

    All4 app has been not working for about 2 weeks now. Just hangs on the opening screen.

  • Michael Kenward

    Another report of All 4 going AWOL. This time on a “smart” Samsung Blu-ray player. (I don’t own a TV.) Other channels are fine.

  • A

    My samsung smart hub automaticly updated last week ever since it updated. My All 4 App is not working. When I click on it it just shows the loading sign and it never works since the recent update.

  • DeeDee Dixon

    I very noticed over the last few days the I can only get itv player?? Where is bbc and 4 gone??? What’s going on now???

  • Christine Richardson

    Samsung smart TV apps not updating this evening, it says it needs to delete 6 and install one, but nothing happens. I found out when the bbc
    red button failed to work. The message when I press that is my tv apps need updating or/and my firmware. So no extra Glastonbury coverage for
    me. And why is the youtube app not being supported anymore? I saw that message running across the top of the screen the other day. I don’t really want a TV that’s a pain. I thought it was my internet connection (though nothing else affected) when iplayer kept freezing and refusing to restart a couple of months ago, now I’m pretty sure it was the smart part of this TV. I am disappointed Samsung and I’ll be speaking to you tomorrow.

  • Adrian

    Several days now where both All4 and Netflix have been bugging on Samsung TV. Plus the whole system runs slow and takes forever to acknowledge that I’ve clicked something. WTH? You’ve had DAYS to fix this!

  • Heather Gleed

    Hi anyone else having trouble with apps on Samsung smart tv tonight? Can’t get itv hub, bbc I player, Facebook or you tube tonight. Tried usual fixes turned on and off more than once reset wi fi but still nothing please help!

  • Gary Plant

    Select iplayer and it just goes back to the channel I was watching prior to connecting to the smart hub. Two days of this now.

  • Clare

    This is the same as me!

  • Scott Innes

    All4 seems OK, apart from the opening screen. Going to ‘catch-up’ seems fine. Iplayer just slips back to a TV channel and never opens. Smart TV is rubbish now: No RedBull, no Blinkbox, no Iplayer, 5OD rubbish. Netflix is the only real useful app that works. Anybody feel were getting forced to buy an add-on box?

  • Matt

    Who do we contact to sort issues, Samsung Or BBC

  • TimD

    Been trying for 2 days to open the All4 app on my Samsung tv. Just get the logo but nothing else loads.

  • louie

    Same. Cannot connect to youtube and facebook. Cannot download new apps.

  • Matt

    I can’t load iPlayer on Samsung either. Just a blank screen.

  • Me too! Be trying I-Player these last several days just hung at the loading screen. Where does the problem lie, with Samsung?

  • Linda Carey

    Cannot access All4 gets stuck trying to load software up to date.

  • Jon Wood

    Yep, me too, since 15th June as well. iPlayer webpage acknowledges it but says it has been fixed. I sent them a message to say it isn’t fixed

  • Alan Haerche

    Same with me on 16th June 2017. Click on the I player but does not connect stays with TV channel.

  • Jon Long

    Same. Any answers?

  • Graham Moger

    Yes, exactly the same since 15th June.

  • Chris Mac

    Can’t connect to iPlayer or Google on my Samsung TV telling me to update software but softwear is up to date

  • Roobs

    My Samsung stopped connecting to Iplayer yesterday. All I get is a black screen. All other players are OK. Anyone else?

  • Ruth Hirst

    My Samsung curve tv says cannot connect to Samsung server, update software. But software is up to date. It won’t let me download new apps

  • Martin Glarvey

    BBC iPlayer Loading in permanent freeze. Anyone aware of known issues – 14th June 2017

  • bardsljr

    My sound is cutting in and out- hiccuping- on Netflix and Amazon: anyone else having this problem? What is the fix?

  • Just noticed another ‘issue’ with my 40: Samsung- the handset FFW & RWF <> operate in reverse. The fast forward makes the recording/iPlayer etc go backwards and vice versa!! ANyone else experienced this?

  • sue

    Can’t get My5 on SmartHub

  • john edwards

    bought a new samsung curved ultra hd 4 k 49 inch curve tv my freeview is cutting off and being asked to rescan every so often
    does not always find chanels on rescan…very bad HELP

  • Carol Metcalf

    My itv hub has not worked for two days . Just black screen . I have a new Samsung tv only 4 months old . Has anyone got the same problem ?

  • Experienced Gamer Jam

    The All 4 app I installed on my Samsung ku6100 (6 series) doesn’t even have the logo on my smart hub menu. It just comes up as a blank space. Has anyone else experienced this?

  • Ïmmαҫ B. ♕ Reno

    For all those who own KU series 6, All 4 is now available. Please go to your apps and check. It’s been a long wait but mine is working now on UE50KU6000KXXU. Good luck

  • Ïmmαҫ B. ♕ Reno

    Hi Kate, you should be able to get All 4 now. I contacted Samsung and I was told All 4 is now available on all KU 6000 and above series. I have a KU6000 and mine is working now. Check your apps often. Good luck

  • I knew it would happen sooner than later-finally got All4 on the new TV, Its a pity that there is no warning advance notice that new Apps have been applied especially as I had shown an interest and made enquiries regarding this one..

  • Gillian Hart

    No all4 yesterday or today. I was able to get all 4 last night for one programme but wouldn’t load up a second episode

  • Lee Kaninthanond

    I have got the issue few day ago. After I have reset my smart hub account. I’m not British people as I always watch Thai streaming TV on browser. It used to work perfect before. After this reset, I got message “error player can’t found player source”

    Anybody have the same issue with the streaming TV on browser. I don’t where and how can I ask to solve this issue with the Samsung support very poor services.

  • Ian Crawford

    No catch up programmes – iplayer; itv hub, etc. Can’t fathom out why as were working recently

  • Julie slattery

    I will never buy a Samsung product again . In my opinion a load of rubbish . It took 4 month for the apps to work with out me reprogramming.

  • Jane Sawyer

    i would never buy A Samsung Smart TV again.You settle down to watch TV to relax, only to be wound up trying to get the thing to work. The follow up Care is rubbish. I get told that I need to update it, when it is set to update automatically. I have also been advised to go back to the supplier, well Currys don’t want to know either. I now seem to have lost BBC, Why? I’ve no idea. I’m buying a new TV, and it won’t be one of these!

  • Angie Nokes

    iplayer keeps freezing and then it says cannot connect to the network

  • Ellie H-l

    My Netflix app suddenly just disappeared a week ago, can’t seem to get it back – any advice appreciated!

  • linda spilsbury

    my samsung tv will not connect to the wireless broadband used to connect when i look at the network status it shows a wired connect and not wireless doesn’t give me the option to change any ideas

  • stuart urry

    Similar problem here I’m afraid, all my apps have ceased to work, even after full reset.Smart hub is constantly updating according to the pop up when I try to access any app.Anyone got any ideas to solve this problem?

  • William Brown

    Have you tried resetting your apps? If no luck phone Samsung and they should talk you through it or you can allow them to take remote control of your set and sort the problem.

  • Kb

    On my smart Samsung tv none of my catch-up apps are working. The only thing working on smart is Samsung App Store and Netflix. But none of the catch-up tv apps are working and haven’t done for a while but they did used to. !!!

  • tahrir swift

    Easiest solution is if you spend £20 to get nowTV box with a free one month entertainment voucher. Setup the box by linking it to your hdmi port and setting up its wifi connection. Voila! You will have alternative route to accessing All 4 bbc iplayer and many good apps even after the voucher expires


    I can download the STV app on my Samsung TV but when I try to acess a particular programme all I get is a blank screen….any ideas?

  • Yes, that’s right. Samsung still hasn’t got the licence for this on this model-I have the same. I am sure it will appear in time, but nonetheless annoying.

  • Yes, that’s right. Samsung still hasn’t got the licence for this on this model-I have the same. I am sure it will appear in time, but nonetheless annoying.

  • Kate Smart

    i cannot find the app for ‘all 4’ on our new samsung tv. It’s model UE40KU6400U with ‘smart hub’
    i opened a samsung account, and tried every search option I can think of, but no luck. Can someone help please?
    Thank you.

  • Jane Elisabeth Henderson

    Same problem as Gail – All 4 won’t load. Other catch up services working.

  • Michael Miller

    Continuously updating. Unable to access iPlayer. Not impressed. I’ll look at Panasonic next time

  • Gail C

    None of my catch up apps are working. I have reset the smart hub and now it tells me it’s updating when I try to install IPlayer All 4 My5 etc. If I go to update in the support section it tells me there are no updates outstanding. Help!

  • Julie

    Smart hub will not connect …can’t access my5 bbc netflix or primeamazon. ..please help…..

  • Linda Harrison

    Samsung tv has lost internet connection again! This must be 6th time I`m going to have to go back to factory settings. Smart tv my a*s*!

  • Simone Hutchinson

    Hi, I reset my hub yesterday to allow me to install the new version of STV (I’m in Scotland). In the process, all my apps auto-updated, including My5. But now neither STV nor My5 will play any content. I can browse their new (much improved!) interfaces, but I get an error message like “content not available” when I try to watch a programme.

    BBC iPlayer works fine.

    Anyone else have this issue?

  • Andy Sprake

    Tv states error loading player no playable source found. Is this due to problems with the hub ?

  • LivG

    It seems to be a common problem but iPlayer stopped working on my Samsung TV about 3 weeks ago. It tries to load before quitting. Any ideas of what to do? Thanks

  • Cazziejj

    Why can’t I suddenly access bbc iplaye

  • Web browser issues resoved-1hr 45 minutes later, three operatives from Samsung and an App re-load, and a full factory re-set, with no prior request or permission!! Spent next day reloading downloaded apps., recalibrating all audio/picture elements for home cinema, listing favourites, naming inputs etc etc. Very annoying. Have now come across the issue that not all HDMI inputs have the UHD picture facility!Have got around the SPDIF/Optical audio out only by purchasing a small optical to phono interface box, powered by one of the USB’s, handy and has an headphone out as well-really useful, and no lip sync issues.

  • Thanks for the input. I had a similar issue with my 5000series Tv with 5 on Demand-now My5. It was on my blueray DVD player but not the TV-bought the same time! Its there now but no idea how long before it became available. It is wrong that the manufacturers are playing ‘cattch-up’ and not being pro-active and having licences before releasing a product. The web browser issue ha sbeen rectified by on-line remote take over and factory re-set-without asking or informing me that was what they would do! Spent next day resetting all A/V settings for home cinema, favourite channels, naming inputs etc etc!!!

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. I have a UE50KU6000 and been waiting for over 9months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or phone to your TV. I’m currently using Amazon fire stick to access All 4.
    Try software update or a factory reset for itv hub issues or contact Samsung through remote management on your TV so the technician sorts out the problem in real time.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. The browser on the lastest samsung smart TVs is pretty basic and doesn’t support flash. I have a UE50KU6000 and been waiting for over 9months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or phone to your TV. I’m currently using Amazon fire stick to access All 4.

  • Ïmmαҫ B. ♕ Reno

    While TV is turned on, Try unplugging the TV power from wall socket, plug it back in and retry Internet connection.

    If this fails,
    Try looking out for a software update or do a factory reset. Default pin is 0000

  • Ïmmαҫ B. ♕ Reno

    Default pin is 0000

  • William Brown

    Same tv – when using the Web browser all website pictures are displayed with chroma issues-looks like colour negatives! What is problem?

  • William Brown

    Bought new 40″ Samsung 4K tv at the weekend and I cannot find All4 app. Have searched but not available!

  • treepeony

    All4 just stopped working on my Samsung a couple of days ago. Have updated samsung software which hasn’t solved the problem. It worked fine previously. What’s going on?

  • Sharon Hill

    Cant get Netflix or any internet channels…just says server Not found …

  • aram saied

    I never get all4 on my Samsung tv why ?

  • I have never been able to get All4 working on my Samsung K-series TV (2016 model). ITV also stopped working about 1 week ago

  • Me Me

    Netflix, iPlayer and Amazon not working, first Netflix stoped this morning the other 2 still ok, now all 3 have stopped.

  • Diane Thompson

    All4 not working on my Samsung tv today

  • Neal Kilbane

    Netflix has stopped working. Simply get a black screen. All other apps such as BBC iplayer working fine.

  • I ended up having to do a factory reset.

  • Chris g

    Did you get an answer my Samsung is the same no itv hub but all other channels.

  • Susan Hurrell

    My Samsung smart TV cannot access iPlayer today. My daughter also has a Samsung TV -her iPlayer is also inaccessible

  • Gamez Rule

    Cannot even get to update firmware ks8000 to version 1165? It’s not allowing me to get to the part where I select *OK*? When I click onto update it just goes back to normal TV?

    Any help?

  • DelDredd .

    Not sure if smart hub related but ours started rebooting every 2 minutes or so if watching a BBC channel.
    ITV is fine, retuned and latest software update still the same.

  • Norma Alison Ewen

    I have just found this out tried to Google it , but still unable to resolve it

  • Norma Alison Ewen

    How can I not get “all 4” app on my Samsung smart tv ?

  • Louise Whapham

    I reset because plex wasnt working. Now I can’t download any apps. Says service not a available ??

  • Donna Howard

    Me too! Did you find out why?

  • Tom

    BBC iPlayer stuck at ‘Loading’ on my Samsung TV. Other apps such as All4
    working fine.

  • Rob

    BBC iPlayer won’t load why

  • Tom

    Cannot load BBC iPlayer on my Samsung TV. Samsung tablet working fine, other “catch up”
    channels working fine.

  • Version 1165 btw.

  • Unable to get into any apps or log into my Samsung account on the Smart TV since the latest software update about 7 days ago. The TV’s aren’t so Smart are they?

  • 0108johnl

    I can’t load bbc iPlayer on my Samsung tv today 2017/03/06

  • John

    STV player starts BUT when accessed, you can’t watch programmes because all you get is a blank screen. So annoying

  • Mac Hommell

    I have the same problem!

  • Randallrunbike

    Sent my 2 yr old Samsung for repair twice now. Smarthub still not working! Knowhow support suggest the problem coukd be BT internet privider is the problem and that uts up to BT & Samsung to sort out, whuch is no good for us consumers. Don’t buy Samsung!!

  • Jack Corbo

    My Samsung smart TV doesn’t have the “All 4” app. Cannot find it when I browse apps, any ideas as to why?

  • Marty Yule

    Hi, i have a Samsung tv for 4 years. the channel 4 app and the later all 4 app have never worked. It will play adverts then come the main feature shuts my tv down! Whats going on, cant find similar problem on the web. Can anyone help?

  • Paul Johson

    Most apps have gone can get into smart hub but it will not let me download any of the missing ones

  • frenchfancy

    yes, I manually updated the software – first time the update section wasn’t greyed out

  • frenchfancy

    Can’t get an internet connection on my Samsung tv today. Have had it for three years without a problem and it worked last night just fine.

  • Bru Bat

    bought a LT24D390SW/XU “Smart” TV, the Smart TV Hub doesn’t work,
    logo appears but nothing more, so cannot download any new app, reading thread I realise this is an ongoing issue, I mainly bought the TV to watch
    films on Netflix, called Samsung UK and they tell me Netflix is not supported
    on this model, really? I will return the TV and NEVER buy Samsung again

  • Bruno Batista

    Just bought a new Samsung but cant download Nextflix app, or any other app for the matter

  • Ken Sunshine

    Thought I’d watch some Ring Cycle – a great offering from the Beeb, BUT “Your device not currently supported”
    Samsung Smart – always worked before.
    How frustrating.
    Works on my iPad

  • Ian Gallosi

    Bought a Samsung 5 series last month. Set it up, connected to the internet no problem. It now has randomly decided to not connect to the internet saying that it’s connected to LAN but not the internet. All my other devices are working fine. Tried to reset network connection, including connecting via WPS and it just won’t work. Seen various fixes about resets, changing the DNS etc. Tried loads of these and still can’t get it to work. Any ideas?

  • Ian

    I have the same problem tonight iPlayer and BBC player both do not work, how can you sell a product that will suddenly stop working like this and stay in business?

  • loz

    Customer services still not rang me or sorted my picture size problem out been weeks now .. Shocking communication .

  • loz

    Still got 4.3 picture on my itv hub it has been weeks now still have not got back to me about fixing the problem. They will have to do this remotely or send me key update as the picture option on the menu is greyed out so l cannot reset the picture back to 16.9 to fill the screen . Customer Services are a joke . Good luck to anyone if they can get a techie because l have been waiting weeks..

  • Paul Ellison Pinhead

    i have a ue55ku6500 curved tv some apps are working some not I have contacted Samsung over this problem by phone by email no response ? I had 1 phone call say the tec person on holiday and unable to fix apps un till the gets back big company like that only 1 tec person yer right excuse aft excuse, like the rest of people on this page not happy if no response by Friday its been reported to RIP OF BRITAIN / Trading Standards WE ALL HAVE TO STAND UP TO THIS we all got t.v like this enough is enough that are not working right

  • Joyce Green

    I have been using itv hub on my Samsung TV since we bought it over a year ago. Now today it’s saying I need to sign in. Why?????

  • Callum Bowley

    I won’t to watch Netflix on my smart tv but I didn’t have it so I went to search it up and install it. It it says unable to connect samsung server. please update your software to solve this problem 281024104 but when I went to update my to it says this option is not available

  • Dean

    A recent update seems to have fixed this issue finally!

  • Step 1

    The ITV hub app on my Samsung KU6400 finally started working last week. False dawn, it is now malfunctioning again. Sometimes it completely freezes, sometimes I gat a message from ITV saying there is a problem.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. The browser on the lastest samsung smart TVs is pretty basic and doesn’t support flash. I have a UE50KU6000 and been waiting for over 8months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or fone to your TV. That’s what I’m currently doing. Seems like we gonna wait longer

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the All4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. So Samsung has to wait for the All4 app certification from Channel 4. The browser on the lastest samsung smart TVs is pretty basic and doesn’t support flash. I have a UE50KU6000 and been waiting for over 8months and still no All4. Its frustrating but the only way is if you use chrome cast from tablet or fone to your TV. That’s what I’m currently doing.

  • Graham

    My Samsung on catch up 4 asks me for my e mail & pin no
    I have no pin no ?

  • Loz

    Still Getting ITV Hub in 4.3 format very annoying .. Rang customer support useless… Had major problems last January after 6 weeks they sent me a key update through the post, hope they resolve this issue faster. .

  • Loz

    Fed up with 4.3 Format .. Rang Samsung not a lot of help on their customer support .. I had 6 weeks of no catch-up on my television last January they could not update my Samsung which l had bought from Curries in the November they had to send me a key update through the post … Funny it is the same time as all the problems last year…

  • Lucy Witton

    me too, have either of you figured it out? I have other apps, but for some reason All 4 just isn’t showing up to be downloaded.

  • pauline dunning

    none of my apps will open all networks fine. anyone else got this issue

  • Linda Harrison

    I had same problem yesterday. I reset it back to factory settings yet again- 4th time in less than a year- and today I have BBCiplayer and 5 which I didn`t get before. Something has been happening at samsung I reckon. Too much of a coincidence.

  • Linda Harrison

    Go to settings- select support-select self diagnosis-select reset. Will be asked for a pin no- 0000 works-press enter and the tv will switch off automatically. In a few seconds it turns back on with Samsung home screen. Now just begin as if it is a new tv straight from the box. Follow onscreen options and hey presto! We have Sky tv as well so just click on the option for cable/digital and it all works fine again. We have to sign into netflix again though. I`ve noticed today that since resetting yesterday i now have BBCiplayer and now 5 which i could not get before. All seem to be working as well. Hope this helps.

  • Harry Riley

    4 days now of not getting itvhub. Any advice. Tv is samsung, 3 years old, 32″.

  • Aaron

    My error code for my5 is sorry this program is not available (301) and all4 just stops after a few seconds of playing after the adverts

  • Aaron

    I have same problem with all4 and my5 on a 55″ Samsung smart TV.everything else works BBC iplayer Netflix YouTube ect anyone found out how to fix this problem yet thank you

  • Jack

    Does anyone know how i can watch programmes from 4 od on my new samsung tv? Ive tried going through the browser part of the tv but when i get onto the ch4 website it comes up with a adobe flash problem. Im really want to get this functionality to work on my tv any help please. Ive read to try acess the all 4 app but i cant find that anywhere???

  • Donna

    We’ve just bought a TV today and I can’t get any apps to work, it tells me it’s up dating!?!

  • Chris D

    This has only recently started to happen on my Samsung so I assume this spat has escalated. It might be reasonable for ITV to receive a fee but it’s nonsensical and impractical to demand it for each model. I also find it pathetic of ITV to make us the viewer the one that that suffers, it’s not as if the ITV hub doesn’t have problems of its own.

  • Elaine

    Me neither Sue, any ideas?

  • Alex

    No apps work on my TV today, stating no Internet connection as the issue. Internet connection not an issue for other devices in the household

  • Sue

    Can’t get all4 on my new samsung tv ???

  • Jo Jump

    Hi, there are so many of us with this problem…….a friend who has a non smart 1yr old Samsung but still knew about the itv fault. Apparently all smart tv manufacturers have to pay a fee to itv for each of their smart models using the itv hub and Samsung refuse to pay on the grounds that they have so many models. I bet the retailers all know this!!

  • razorboy

    I have exactly the same problem as Helen, namely that BBC iPlayer starts OK then after about 10 seconds the picture loses lock and just flickers. All other media players including YouTube, itv player etc work fine so I believe it’s a fault in the Samsung iPlayer app. Needs reporting to Samsung.

  • Julie Seymour

    Ricky, lucky you checked my tv this morning but no updates! Been four weeks now!

  • Julie Seymour

    Hi Bob had the problem for about four weeks now, really frustrated now. A temporary fix is to once the adverts have finished and the programs start, pause it, exit out, back into the ITV app resume programme and it will be the right size. No idea when it will be fixed properly!!

  • Helen

    Can anyone help? Just got a Samsung ks7000 and iPlayer usually doesn’t work (although it does occasionally!).
    It loads fine and you get a few seconds of normal then the picture starts to flicker all over. It continues playing at normal speed and doesn’t freeze and the sound is normal. Itv hub seems to work though so not really sure what’s going on?

  • Ïmmαҫ B. ♕ Reno

    Sorry they didn’t give a time but we just have to wait.

  • Bob Lilley

    ITV Hub loads ok on my Samsung smart tv but as the program starts with ads the picture is in normal aspect but as soon as the main program opens the picture alters into a 4:3 as though watching on an old tv. Picture size button on remote just brings up message “not available” can’t seem to rectify, has anyone any ideas .Bob L

  • Chelsea

    Ahh ok yes it’s the newest samsung one out i had it on my old tv thought it would be the same do you no how long we have to wait? Thanks for getting back to me! X

  • Sammy b

    Amazon prime is not opening please help anyone

  • Sammy b

    Amazon prime app now will not load and itv hub a smaller picture. Anyone know a fix please?

  • Ïmmαҫ B. ♕ Reno

    If your TV is series 6 and up or any model from 2016 onwards, All4 is not yet optimised to work on these models. I have a ku6000 and bewn waiting over 9 months for the All4 app. I contacted their tech team and we will have to wait longer.

  • Marcus

    Cant log in on my smart tv,

  • Carol

    Hi I’m new to all this but I can’t access itv hub I select what I want to watch gets all the way to watch now then goes to the itv screen and a voice says welcome to itv hub come on in the screen freezes
    Any ideas clever peeps

  • Nicki Bryant

    Sat 21St happily been watching Netflix. Tried to load film.stuck at 25% now just have a black screen. Netflix works other devices but not on our lovely new Samsung. Oh and itv has never worked. Not such a smart TV anymore.

  • Chelsea

    Why cant I find 4od on my Samsung tv? I have got iplayer 5 on demand and itvery but can’t find channel 4 please help

  • Ricky Richardson

    just done Samsung update this afternoon, and the ITV hub now working as it should be. taken long enough!!!

  • Victoria Kingham

    Indeed I have the exact same problem

  • Poor isn’t it? We’ll just have to keep twiddling our thumbs until they do. Watch on the PC until then.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the content providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Miche

    I can log in on my I pad but the smart telly tells me a password error occured

  • Mick Finn

    My problem is the same as those already posted and only happens on ITV Hub. Very frustrating trying to watch a programme which reverts to 4:3 after the ads. The only way round it I have found is not ideal but a solution of sorts.

    All on the remote:
    1 Wait until the adverts finish and the programme restarts and press ‘Pause’;
    2 Press ‘Exit’
    3 Press ‘Smart Hub’
    4 Choose ITV Hub, select the Channel and your programme in the normal way; and when it appears on the screen, press ‘Play’.

  • Martyn

    The ads are in proper format ! So where is the incentive for ITV to fix it !

  • Martyn

    On my 40 ” Samsung Smart tv after several weeks it is still not possible to see ITV hub programmes apart from a distorted 4:3 format! You can come out of the hub and reset auto picture size and then go back into itv hub. That is fine until the ads …then after the ads it reverts to 4:30. The ads however are always full picture ! I have written to Samsung support …awaiting response. Any thoughts ?

  • Patrick

    I’ve had exactly the same problem since Nov when iPlayer stopped working on my Samsung bluray player (hangs on splash screen). Have been emailing Samsung “customer support” including screen shots and they deny it’s got anything to do with them. BBC equally useless. If anyone has any suggestions the kids would be grateful!

  • Julie Seymour

    Another week and ITV hub has still not been resolved with regards to having to watch programmes in 4:3 format – been 4 weeks now and really fed up!!! Anyone got a solution

  • Julie Seymour

    Hi Leane I have this problem with the screen being in 4:3 format for 4 weeks and still not been resolved

  • Chris Adams

    It’s a known issue Leanne ITV are working on it although there is no definite date when it will be solved, what you are getting is a 4:3 format screen, check out below many others have the same problem.

  • Jodie

    Had issues with my WiF connection. Not an issue with my provider or hub as it is working fine on all other devices. Have reset my TV and it seems to be working fine (assuming it doesn’t intermittently start cutting out again). The TV also had issues connecting to my phone too. Seems to be since the recent update.

  • Ah very nifty- I like it. I sadly can’t do that with my Virgin Media set up though. I’ll have to keep watching on the PC for now.

  • Jane Stuart Puttnam

    the way I for round this was to go onto channel 4 on the guide screen and then scrolled back to the programme I wanted from the day before. when I hit enter, the All 4 screen came on – i assume you could just press on any programme from an earlier date and it would load. Hth

  • Jane Stuart Puttnam

    the way I for round this was to go onto channel 4 on the guide screen and then scrolled back to the programme I wanted from the day before. when I hot enter, the All 4 screen came on – i assume you could just press on any programme from an earlier date and it would load. Hth

  • Dan Tyler

    Recent owner of a Samsung 49KU6470 (latest Firmware) – impressive Audio and Video – however the ITV player App(lication) tends to crash after a few days – a reset to factory settings fixes for a few weeks. IPlayer does sometimes crash on startup but is generally better. Not a broadband issue – was like it on Copper with TalkTalk and now on BT Infinity (FTTP).

  • leanne

    i have this same problem, any idea how to fix

  • leanne

    hello i have a 55inch smamsung smart 4k tv, i have no problems with it what so ever except itv hub for some reason it cuts off half of my screen as if it was a 32inch, anyone else have this problem or know how to solve it? tried to restart the smart hub still doesnt resolve, thankyou

  • dan

    no all4 app is not good enough, i spent a lot of money on my samsung tv and its not meeting the standards of a so called smart tv!

  • Same here- it’s nowhere to be seen?

  • Purchased a new Samsung Smart TV yesterday. Happy with all the catch-up services except there’s no All 4 app (formerly 4od). Has it ever existed on these TV’s or an updates on when it is coming back?

  • Ïmmαҫ B. ♕ Reno

    Channel 4 says that the all4 app is not optimised for new Samsung tvs esp models from 2016 and up but the cintent providers are working hard to bring the app to the users. I have a ue50ku6000 and been waiting for over 8months and still no all4.

  • Jane Stuart Puttnam

    It’s not there :(

  • Jane Stuart Puttnam

    My all 4 app has disappeared from my new Samsung TVs. It’s a universal remote so not smart Hub button. Anyone help?

  • ElectricGypsy

    Same here, it’s annoying!