NatWest app problems

NatWest app problems do occur where the error that some people will receive includes, “sorry but there seems to be a technical problem.” Some users may have issues downloading the app to their mobile device, or when installed not able to open up amongst many more.

NatWest app problems

The NatWest Mobile Banking app is the best when it comes to managing your money when not near a computer whilst on the move; it is very easy to set-up, download and install and is very fast and secure.

Navigation is very easy to use, and making repetitive payments couldn’t be any simpler. Cash back Plus customers can simply check Rewards balance, pay bills, pay contacts and of course transfer money between your NatWest accounts.

Other problems that can occur with the application being it on your Android, iOS, Windows Phone or BlackBerry 10 devices include the NatWest app failed to authenticate, passcode not working as well as invalid registration. If you have any NatWest app problems please list them below.


Natwest app Status insight for Tuesday 28th of March 2017

If Natwest app is down today, then reports will be found below.

Natwest app Problems? Share your issues with Down Today readers:

  • Simon

    Scheduled maintenance on Natwest Online and Telephone banking
    services will be offline from around 02:30 BST untilaround 06:00 BST and the Mobile service will be offline around 02:25 BST until about 05:30 BST this Sunday 26th

  • Sarah Brealey

    Mine keeps freezing as soon as I log on- think it must be down tonight! Had to put my details back in for first time in ages too!!

  • Roy

    Is there a problem with the app. Used it yesterday but today it thinks I’m a new customer and what’s me to register.

  • Amanda

    Nat West credit card missing on the app?

  • Reece Swan

    Connection issues when trying to pay contacts but my connections fine I have 4g

  • Rachel Parsons

    I am trying to login and register. It conks out exactly the same place each time in the registration- half way thru the ‘add your company name’ bit. Annoying.

  • Frank smith

    It too is telling me that there are connection problems when I am connected with a very strong signal

  • Courtney Perry

    its telling me I have connection problems when I’m connected

  • Lee Whittington

    I’m having the same problem my wifi is connected however the app is telling me it can’t establish a connection….? Why are they not fixing this issue!!!!!!

  • Carol Foster

    My wont let me log in with either fingerprint or PIN….. how do I rectify this????

  • Gayle Olivier

    I downloaded the app with no problem on my iPhone, but when I try installing it on my iPad; The little block does not recognise the letters in my password, only the number, so I can’t get past the first step. All the other apps as well as typing in here or online recognise the letters, so it can’t be the keyboard. I have tried both the built in qwerty and external Bluetooth keyboards.

  • Carol

    Yes mine as been off since 3 weeks now as well what shall o do change banks I think

  • Rebecca Hibberd

    Cant get on my online banking.It keeps telling me I need to check my internet connection. My internet is working just fine.please help

  • Carol James

    How do I get into my online banking app ? It keeps telling me im not connected!

  • S

    Hi is there a problem with Natwest mobile banking ? Can’t seem to get into it since last night

  • Jan

    It’s telling me I haven’t got a network connection, which is utter rubbish!

  • claire

    “please wait” on both mine and my boyfriends phone, so it’s not the phone I’ve realised!

  • Artur Lorecki

    Not happy,cant send money ;(

  • Josh Forrest

    Dam that’s not good need to transfer money from savers account for fuel to get home from work and carnt.

  • Wayne kondri

    It’s working now thankyou £50 compensation should be enough

  • Wayne kondri

    Im also working on site, and in 10 mins I won’t be able to have access to my phone, I need to check my account, not good

  • Sylvia Phillips

    Same problem as users below

  • Wayne kondri

    Won’t work on 3G or wifi, every other app and Internet works fine,

  • Sarah C

    Same as the users below

  • James R

    Same problem as others.WiFi working everywhere except NatWest.

  • Jeannette

    Won’t let me log in saying I don’t have a strong connection but my WiFi is working?

  • Carol

    Struggling with connection and wifi is ok . No other problem with any other app

  • Michelle Walker

    I also cant connect to banking..i have good internet connection but saying cant establish a connection

  • Jon

    Mine ain’t working either

  • linda barwell

    struggling to establish connection

  • Bernadette Turner

    Connection problems. Internet running fine on other apps.

  • Trish Withers

    Does say on service status page having problems and will try to sort soon

  • Claire Hogan

    Having the same issue

  • Trish Withers

    “Struggling to establish a connection” here too yet internet fine

  • Claire Duffield

    Is mobile app down today not letting me log in….saying I’ve no internet connection when im connected to internet??!!!!

  • Shell

    Says not connected but internet is fine

  • Natalie Javens

    Yes Also having this issue

  • Steve Dav

    0600 20th dec app still not connecting to bank

  • Steve Dav

    20th dec 0530 app is down

  • Ali

    I have this issue has anything been done about it? Need to transfer money over ASAP and don’t have a card reader to do it on the PC!

  • Stafford

    Sorry we are struggling to establish a connection with you. Please check that you are connected to the internet and that you have a good connection strength then try again.

    If the problem persists check our service status page

  • Alicia

    What time does NatWest bank update there balances ?

  • David Jepson

    unable to pay credit card through app, select the amount ok but the ‘Continue’ button not working

  • Stuart vickers

    Can’t open app today reason given failed no. 1security check.

  • Patrick Brown

    The app is not opening when I enter my passcode and my internet connection is strong.

  • Nick Fitt

    Natwest app not letting me transfer money from my savings account. But all other accounts are fine. When I try it just says unfortunately natwest has stopped and crashes. L

  • Phoebe Edmond

    Are you still having this issue? I am unable to verify my card for mobile banking due to not being able to establish a connection, however my wifi is working perfectly. Need help!

  • Karolyne

    Same problem as Jamie Clark. Everytime I go to get cash it says I have a bad connection with them and that I should check my wifi etc. However I know that my wifi is working so that’s not correct.

  • Mikey

    Love the fact that the Natwest app was down this morning (OK Now), but they blamed the Internet lol. End of the day its all up and running and they do provide a great service.

  • Darren

    Can anyone else let me know if they have been having issues with their online banking and app?

  • Kyle

    Mu Natwest bank app is not working, I try to make a transaction and it is not working.


    For a few months now every time I try to use the get cash function I get the following message on screen:
    “Sorry we are struggling to establish a secure connection with you.
    Sorry we’re unable to perform your request, please try again later. ”

    This happens on wifi, data and even on the NatWest network at my local branch. All other parts of the app work perfectly, I can pay bills, transfer money, everything on the app apart from use get cash. I have used the get cash function in the past but not for a few months.
    I use an iPhone 5s with no other problems.

  • cheryl

    Meant to ay very slow.

  • cheryl

    Nat west app on samsung tablet very dlo and keeps timing out

  • Shirley

    Natwest Internet banking is down, as so is Halifax, Barclays, Lloyds, HSBC and Santander.

  • Geoff

    I have tried to get on Natwest online banking via website and app and nothing. What is going on?

  • Benn

    I contacted Natwest because of online banking being down. But they seem to blame BT as they have no issues.

  • Harry

    Natwest online banking seems to be down, not letting me login to my account via mobile app.

  • Michael Blake

    Its now been four days of pain with the NatWest online banking programme. Every step from trying to log in to make a transfer, add new payee etc can take ten plus minutes or just times out. Even the chat now option is down as it says they are too busy to chat – I wonder why?!

  • Michael Blake

    NatWest online banking app super slow over the weekend. Never been so painfully slow. Gave up after making one payment in case their servers were compromised. Went back on today and received this message:

    Secure Connection Failed

    The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

    About time Nat west split from RBS and its rubbish systems as NatWest’s systems were superior – never a problem with them

  • John Watts-Read

    See above

  • John Watts-Read

    There is a known issue with this. You can install the Natwest Business Banking app which will work on your phone with your existing Natwest Bank Accounts. See my posting on Natwest down today.

  • John Watts-Read

    There is an issue with Xiaomi phones not working with the current Natwest mobile banking app. The work around is to install the Natwest Business Banking mobile app which will work with your bank accounts with a Xiaomi phone. If you need help with this call 0345 366 0012 option 4. They are very helpful and will help with installing the business banking app. No excuses as the Personal Banking app was working on my Xiaomi phone before the update.

  • Col

    I have bought a Xiaomi Redmi Pro 3 and although it is awesome the only app that doesn’t work is NatWest anyone know why?

  • Paul dean

    My apps only working with WiFi anyone no why

  • John Watts-Read

    It appears that there is a possible problem with the Natwest mobile banking app upgrade with generic chinese manufactured phones. On the advice of Natwest I installed the Business mobile banking app on my phone and it works. It has not been recently upgraded (my phone is a Xiaomi Redmi Note 2).

  • John Watts-Read

    Requested to update mobile banking today and now it tells me its stopped working – 24th May 2016 at 7 am

  • Loz

    I want to transfer money from Isa to current account and it is not working

  • Natalie

    App not working today. And havent got card reader to do payments online. Nightmare!!


    What is happening with the Getcash function, for nearly 3 months every time I try use it I get the message that you are struggling to establish a connection. I have unlimited wifi and data and have no problems with anything else on the mobile. The best part is that I even tried it while inside a Natwest branch on your own wifi and I got the same message. I can log into the app, move money, pay bills and every function works until I request Getcash.
    Can you look into this please as it is a fantastic app but with one inconvenient problem.

  • Amz

    My business app has recently stopped letting me pay people the correct amount. As in. The numbers don’t always work once pressed. It is the same with payments and transfers. For example. If I want to pay someone 115 it will let me press 11 but when I press 5 it closes and goes back to select who I want to pay. Ibmv uninstalle it and reinstalled it but still the same issue. Has anyone else had this problem? What can I do

  • munir hussain

    Wats wrong with this natwest app I have unlimited internet on my phone and it says theres no connection.we should get paid for installing this app.

  • Austin

    Iv been using this app for a while now and it started telling me that they isn’t a network when there is. My phone Internet is unlimited and strong and I have even tried my fast fibre from the house and still is the same. I uninstalled the app and it’s know different.

  • Rachael Newson

    Just upgraded my phone to a Sony Xperia Z3 and the app excepted my details accepted my password but it won’t open very disappointed as it is a great app.

  • Gus

    Whoops, being stupid, business app is the answer for pre IOS 7 as Mike below says.

  • Gus

    Installed business app, but functionality very limited so want the old personal app back for iOS 6 please

  • Teresa

    App saying No active accounts….

  • David

    Can’t log on.Message says we are struggling to make a connection.My Internet connection is OK. What is going on? Fix please.

  • Mike

    Just spoke to NatWest mobile support on 0345 366 0012 who said there was an update to the personal app that requires iOS 7 minimum. They advised me to install the business app which has much the same functionality and still works on iOS 6. I did, and it does!

  • Mike

    Mobile login hasn’t worked for three days now just get message saying “sorry” and try again later. Internet connection is fine on all other apps.

  • Edinah Kambanje

    i Phone 6 not connecting.Sorry we are struggling to establish a connection with you.

  • Alan

    iPhone 3s not connecting. More than 4 days now. Error says ;Sorry we are struggling to establish a connection with you’.

  • DS

    Same here – struggling to establish a connection with me and to check that I am connected to the Internet….. three days and counting

  • Rob

    Checked natwest mobile banking status and it says working normally. I don’t think so nat west. It’s been down for 3 days now telling me to make sure I have Internet access. I know I have. What’s going on?

  • elliot

    The Same .Have been trying to use the last 3 days and says I do not have internet access which I know I do have.Any Danger in fixing this??

  • Rosemary Jones

    My Natwest app on my iPad is not working. It keeps saying make sure you have internet access which I have

  • Angela bridgwood

    I’ve been trying alday to get onto my account and it keeps telling me I need an Internet connection I have wifi and that’s working on all the online services . Don’t know why they have to keep changing things when there working perfect any other time they need to get it sorted or I’m going to claim compensation if I have direct debts bounce .

  • John Groom

    Just installed the app. Went through the process. Got ‘sorry we can’t connect-make sure you have Internet acces’. I have excellent internet access via wifi. The iPad is currently 2ft from the hub. So I assume that the app is rubbish. Interestingly, I have been accessing Natwest internet banking via Safari, for years without any problems. Maybe I should dump the app. What say you Natwest? John

  • margurita

    Cannot get on my app for my account to have a look at transactions

  • Linda

    App online bank transfer from one internal account to another . Money gone out of account but has disappeared any ideas where it might be. Never had any problems before and two other transactions completed successfully at the same time. Thinking I may have to change banks

  • Ramona Krause

    Transfered money today to my son’s account. They took the money out but he haven’t recieved it. And shows on the app ATM . Never went to the cash machine. Should come up my son’s name. Where is my money?

  • Arlene

    I have perfect wifi. All the other app on my iPhone work but my normally fine NatWest app says it can’t connect me without wifi. I’m desperate any udeas

  • Simon

    Won’t let me put funds anywhere – saying declined! Even tho I know there’s funds!! App saying network can’t connect ! But it’s working as everything else is working ! What a bloody joke ! Big company like this an can’t even use my bloody funds!

  • phill

    struggling to establish a connection even though internet hub 2mtrs away from phone

  • Felicity

    Trying to activate app on new phone , but when I put personal one time code in , instead of proceeding it says it cannot send anymore codes in one day, although I had my original code , and then shuts me out. I seem to have six messages in my message box from nat west with my code.

  • Nick

    Natwest app telling me no accounts available please try later, anyone else or just me?

  • tazman

    this is what i get on my phone how do you get over it then

  • tazman

    it dont work on my android either

  • Jill

    I had issues trying to login to my account this morning. Even though I have been putting the right details in now i have been locked out for a while. Sill, on the phone i go i guess to Natwest customer services.

  • Jon Shardlow

    I can login in and check my balances but everytime I try to transfer money between accounts I get a message saying ‘connection error etc’ but I’m still logged in and can check all balances and account details etc. I can log in on computer to make transfers so it’s an app issue. Please resolve otherwise what’s the point in having it, it’s been going on for over a week now!

  • Betty Robinson

    I can log it but I can also not transfer money between accounts.

  • Macie

    I can login to my Natwest account using my app but i cannot transfer any money across to another account.

  • Joe

    Go in devopelment options and scroll down and tick the box in force gpc rendering

  • Mike

    Natwest app is down, cannot login.

  • Greg

    Mine is down as well Silvia, not happy at all. Servers must be down or something.

  • Catherine

    I cannot log in to my app, this is not good because i need to check my account as i got bills coming out today.

  • Silvia

    Mt Natwest app is not working today.

  • Alberto

    Can check my balance but everytime I try to transfer money between accounts I get a message saying ‘error session timed out log in again’. This is happening for weeks now! I uninstall and installed the app again with the same problem. Please help if anyone knows how to fix this

  • unz

    Software guys are not aware people need access to their own money. Ditch the mentality or ditch the bank

  • Richard

    Why will the new update to the Natwest app not let me pay anyone. Can transfer money between accounts but unable to pay bills since the up date.

  • Andy Farmer

    Ipad should work fine. I checked on mine earlier with no problems. Nat West advises that the APP will work on iPhone, iPad, Android, Windows and BlackBerry 10 devices. The APP won’t work any longer on Blackberry Curve.

  • Andy Farmer

    See my post below.

  • Michelle

    Hi recently downloaded app on my fone was working great but 5days in jst logged in with my passcode to screen that said updated version was needed and 2 enter my mobile number. Is this normal or is it some1 trying to hack as reason i downloaded on fone was due 2 me having problems on my ipad with logging in for about 2 weeks which bank suspected cud have been attempted to hack from i pad

  • Andy

    From 27 May 2015, our personal Mobile Banking app will no longer work on your BlackBerry Smartphone if it’s running a version of their Operating System (OS) which is earlier than OS 10.

    Upon opening the app you will receive the message:

    ‘Connection unavailable – This app requires an internet connection to work. Please check your connection and try again.’
    ‘Unable to connect! Network connection error. Please check your connection and try again.’

    Our Mobile Banking app will still be available for iPhone, iPad, Android, Windows and BlackBerry 10 devices.

  • Amanda

    I can’t log into the Natwest app as it say failed to authenticate, how do I resolve this?

  • roxana

    Can check my balance but everytime I try to transfer money between accounts I get a message saying ‘error session timed out logg in again’. This is happening for weeks now! I uninstall and installed the app again with the same problem. Please help if anyone knows how to fix this

  • mica

    Not able to access the Natwest app on my iPad.

  • Lewis

    Just can’t sign in, london UK, but don’t think location is anything to do with the status. Anyone with the Android app able to connect on April 20?

  • Katrina

    Down for me right now too, not been able to login for around an hour.

  • Ben

    The natwest servers are down, or at least the app isn’t working on my iPhone 6 Plus. Guess it’s for all UK users and models.

  • Dan

    getting the technical error message as well on iPhone 6 with iOS 8, any ideas when this problem will be fixed as can only access my account through mobile at this time?

  • Kel

    The natwest app isn’t working for me on an iPhone 5 running iOS 8.3.