ITV Player loading problems

The ITV Player allows for on demand streaming for those in the UK, but when the service isn’t working it is normally loading problems that top the list of complaints. Channels available to watch through ITV Player include ITV2 to ITV4 along with CITV and the new ITVBe channel.


You will find imported programmes and original TV show broadcasting, although things won’t always work how you want them to and this could be issues with selected channels, or a total outage for online streaming. The platform has apps on various platforms that include iPhone and iPad, Android devices, Smart TVs, set-top-boxes, and much more.


ITV Player Status insight for Monday 21st of August 2017

If ITV Player is down today, then reports will be found below.

ITV Player Problems? Share your issues with Down Today readers:

  • Rod Martin

    over a week now can watch live tv perfect but catch up just says video not available will not load anything

  • Sannycarol Davidson

    And here we go again another night not working grrrrr

  • Sannycarol Davidson

    Itv hub is rubbish don’t work for days finally works for 2 days now freezing then playing catch up why on earth can’t they sort it out . Thought I was going to save some money all I have done is waste it to now decide I’m going to have to get sky or virgin grrr so mad with it

  • Diane Buckley

    Very poor. ITV hub won’t load. Contacted the ‘helpful’ hub team on Saturday and they have not yet had the courtesy to reply! Very, very poor.

  • Sannycarol Davidson

    Bought a roku stick and a now tv player as last week during engineering works at brierley hill I lost all my channels on tv . Thinking the above items will work . Today no itv hub except ads . Why can’t nothing work in this day and age . No programmes on this platform ??? Bbc 1 works but I don’t want to watch sport

  • Tom Griffin

    No problem watching the ads, as soon as the programme starts, it buffers and buffers and buffers into infinity.

  • Kelly Lawrence

    Keep getting a white circle rotating at the top of the screen everytime I go to watch something. Terrible service.

  • Suz

    ITV hub very problematic again trying to watch it on NOW TV box but it keeps stopping then fast forwarding to catch up then freezes altogether this is the only player that does this!! Very frustrating

  • njy

    not loading, can never watch anything… very frustrating

  • Dorothy Garrow

    I haven’t been able to watch ITV Player for nearly a month . It started by crashing when th first advert came on but now it’s not loading at all.

  • Mat Partington

    Tried to watch Harry potter on itv hub live on my Samsung tablet but won’t let me. Programme not supported on this platform message comes up!!
    Tried on iPad aswell same message!!!
    Really frustrating.

  • B ts

    Havnt been able to watch anything on itv hub for nearly a month now , im in Merseyside, it just wont load anything apart from the first page

  • B ts

    Havnt been able to watch anything on itv hub for nearly a month now……

  • Phoebe

    I’ve been using ITV Hub every day over the last month and a half (to watch Love Island of course..!) both on my phone and on my laptop. Every time I view it on my laptop, after every advert break, the next section of the program will NOT load unless I refresh the page, click ‘start from beginning’ and fast forward to where I was before (exactly the same problem that Lianne had). It’s very frustrating

  • Ayischa

    Why isn’t lastnights (24th) love island final on catch up?

  • Linda Lee

    I couldn’t agree more we have a new tv cost hundreds ,and thought ITV hub excellent can’t get half the stations will not go past the postcode I have put in it claims it correct then won’t let you in says out of range ,as you say tell people so we don’t load stuff over and over ,just pants!!!!!

  • Linda Lee

    We in Devon this is happening to us over and over total rubbish

  • Lianne

    About 4 days ago my computer did a big windows update. Since then itv player is not working correctly. It loads if its on small screen, but struggles when i go full screen.

    It will play the first part of something, but then an advert starts and finishes and the next part of the programme wont play. It just continuously loads.

    I can get it to work if i F5 but its annoying having to do that after every advert.

    Tried restarting a few times but no difference. Any ideas? (Seems to only happen with itv)

  • Saxi

    Thought the problem had been sorted but, after a couple of days where it was working again, today cannot stream from ITV website! Been like this for weeks and its really annoying. Can stream from any other site just not ITV.

  • Meg

    Latest episode of Love Island still not online. How long till it is available?

  • jarun

    ITV 2 isnt working at all, the episode wasnt uploaded and is pissing me off. NOone has responded

  • Suzanne Fishlock

    Will not play the ITV4 channel, keep getting the message it looks like there was a problem playing your video…..Have sent email to the help email provided.

  • Pk

    London pausing, pixelating and sound cutting out every 2 mins if not more. 5 out of 6 nights. Very poor.

  • Evon

    Please sort your sound out. I have had to watch many episodes of love island with dodgey sound. Where the music is loud but the talking you can hardly hear.

  • Jade Friend

    I can’t load anything on the itv hub was working fine yesterday but today it’s stopped hopefully it will be working soon so I can catch up on love island lol

  • Kate Bull

    I live in Llanishen cardiff & haven’t been able to download itv iPlayer since yesterday, is anyone else having the same problem?

  • Meg

    Two days on and still cannot watch itv on tv player keeps saying failed to stream, user not authorised to watch this content. Only wanted to watch, This Morning. Anyone else had this problem. Can watch all the other channels

  • Sallie Robson

    We have same problem. Really irritating. Given up and moved on to Channel 4

  • Tocxica

    Keep getting a “this video isn’t available right now” meesage on Every. Single. Show. I. Try. To. Play. The only official information I can find online is “licensing” issues. But…on every show?

  • Donna ross

    Keeps asking for postcode and looping