ITV Player loading problems

The ITV Player allows for on demand streaming for those in the UK, but when the service isn’t working it is normally loading problems that top the list of complaints. Channels available to watch through ITV Player include ITV2 to ITV4 along with CITV and the new ITVBe channel.


You will find imported programmes and original TV show broadcasting, although things won’t always work how you want them to and this could be issues with selected channels, or a total outage for online streaming. The platform has apps on various platforms that include iPhone and iPad, Android devices, Smart TVs, set-top-boxes, and much more.


ITV Player Status insight for Wednesday 26th of October 2016

If ITV Player is down today, then reports will be found below.

ITV Player Problems? Share your issues with Down Today readers:

  • Gazelle

    I have had the same issue. I also watch via a VPN. I emailed ITV Hub (didn’t tell them about the VPN) and they said they don’t support watching it via a cable linked to a TV and that it was luck that it worked up until now. Told me to uninstall and reinstall and see what happens. I had already done that with no luck. It isn’t the VPN as I can watch the programmes without any issues on the IPad.

  • laura

    me too! ive emailed and rung and no one can help! argghhh

  • John chadwick

    I use a VPN as I’m based in Cyprus when I watch ITV player all the time, but now the last 2/3 programmes only have sound and the itv emblem in the top left of the screen, it will still let me watch on the iPad itself but it won’t transmit through the lightening connection I have hard wired with a 10m HDMI Cable round the lounge carpet, gutted. I hope a work around will happen soon.

  • rach

    It wont let me get past the log in stage so can’t watch anything! The confirm button is unresponsive.

  • Malcolm

    Itv seems down on Samsung. Can play everything else and can see itv catch up, but won’t play . Others with same problem ?

  • Jason Prew

    We have a Panasonic CR852B smart TV with FreeView Play.. and ITV stopped working a while back, it gets stuck on the loading screen for the app.. with a brief hint of sound…
    Clearly an ITV issue me thinks… as everything else works fine..
    ITV hub = Garbage..

  • Lorraine Halstead

    Since changing the layout… Not as user friendly and can never find what I want. Really disappointed tonight as cannot watch any of my programmes…. Why us this??

  • Lorraine Halstead

    Can’t get corrie or real housewives
    …..gutted can’t sleep and no itv
    hub to watch…not impressed!!!!!!!!

  • Stephen Leopold

    Itv hub is just pants. Menu’s appear on Samsung TV and you can select a program but it just won’t play. Gave up and watched BBC instead.

  • Carol

    Can’t download Sunday’s episode of Victoria. Says error is 006 —-

  • joan

    I have never been able to view a whole programme on demand on ITV. What is the problem and why is no one explaining why it is happening?
    If you offer this service then you owe the public using it an explanation.
    I sent an email to customers complaints 3 months again and had a reply back to say it was being looked into but still no joy!
    I’ll boycott itv from now on!

  • Lynn Wilson

    Tried watching both Cold Feet and Paranoid and on both occasions stopped before the end of the program. Tried rerunning the whole program again and same thing happened. Absolute rubbish, what is the problem??

  • Emmerdalefan1

    İtvplayer is absolutely pants today. Keep getting a Message saying the Page isn’t working. Pathetic really!

  • Louise

    Been trying to watch joanna lumley’s japan from friday. Its not appeared on itv hub until today. Go to watch it and it says its not available. Funny how it plays adverts before its due to start though. Good old itv, make sure u get the adverts in! Absolutely pathetic. Whats the point in having a ‘on demand’ option rather than recording, if you cant even watch the stupid thing!

  • Carol New

    Absolutely hopeless- it never works, just the little circle going round & round! Iplayer on the other hand us consistently very good.

  • Patricia

    Keeps freezing and then when i try to resume It just keeps playing the same piece over and over again. Waste of time.

  • graham Robertson

    I have Tried to watch the first episode of”Victoria”on the hub it is advertised ,but when you try to watch it .they say it is not available. This is very annoying as I missed the first episode, and would like to view it prior to episode two being shown. Any ideas ?

  • Deborah Ward

    When I try to watch coronation Street on the ITV hub it loads up the page where there is no sound and then it fails to play I have turned the tablet off and turned it on again and tried again I have done this after many hours and it still not works it did work last night for 20 mins then it just stopped went to reload but never loaded what can I do

  • Diane

    I have the same problem

  • Tori

    I can’t see emmerdale or Carrie from 17th or 18th August on my sky catch up but theyre there on my iPhone. Other programmes from the last 2 days are on the sky catch up. Is this itv, sky or me!?

  • Marion

    Itv hub app is a waste of time on a smartphone. Why won’t they admit there are problems. Why can’t they fix them? I player works every time. Obviously something to do with the ads. Blady frustrating!

  • RD

    Can’t use ITV player, the ads will play then just says loading problem. BBC works fine. What’s the problem?!

  • Listening Odin

    Real progress…but in the wrong direction…ITV Hub just gets worse and worse.

    All other TV services – BBC iPlayer etc. working beautifully – ITV service is simply the worst. Intermittently works, more often than not it fails.


  • M

    I’m sick of ITV Hub not working. Plays the adverts then just goes to a loading problem, with repetitive dots and never to the programme. BBC I player works, why not ITV!!

  • Karen Jefferson

    My app just says waiting!!!! Can’t even get into it!!!!! Not happy!!!!!!!!

  • Hari Kurup

    logged into to website to watch Long Lost Family and page loads but the program doesn’t run. BBC iPlayer programmes are working fine. ITV this is rubbish service

  • Janet

    Sat 23rd July- app runs but pause, return and exit functions won’t work. Works fine on BBC player. Is there a fault with the recent upgrade?

  • Annie

    Itv player loads ok but will not run any programmes at all…BBC and Facebook ok so its not me…any was playing ok yesterday then just stopped…

  • Kate

    Takes ages to load. Buffers. Sometimes stuck with adverts sometimes none?! Hate itv hub puts me off catching up on itv programmes.

  • Oliver

    Itv hub not working for love island SORT OUT

  • Julie Paton

    Same problem here too

  • jo

    love island not loading saying ‘audio play only’ when my internet is fine

  • Rach

    Me too can’t watch last nights love island have turnt iPad on and off still not working going to tryin un installing the itv app and re downloading to see if that works

  • Lisa

    Mine is doing exactly the same!! Like you say I can watch anything else except last nights love island.

  • Olivia

    I’m trying to watch love island but it keeps saying my internet is down when I have full wifi and every other programme is working ? I have tried deleting and reinstalling the app and turning my phone on and off. Still not working though anyone else have this problem or know how to fix it ???

  • techno destructo

    Same thing is happening to me have you fixed the problem

  • maison olivier

    I have the hub on my now box, whwn i select to view it constantly has the …… going on and on. it cannot be the internet as all other channels are working?

  • pennygarlick

    I can`t get to the end of You saw them here First . Every time it gets to the bit where the guest was on a Victoria Wood show , it cuts out!

  • zordana9

    I keep getting that and it drives me mad…I’ve searched everywhere to find a solution, I shouldn’t be having problems as I’m on BT Infinity.

  • Miss M

    me too – is there an answer/recommended remedy?

  • Jill Ellerton

    Itv hub down again today. Works ok in the morning only to fail again in the afternoon and evening. What can I do? Tried deleting it and reinstalling it only to crash again.

  • Jill Ellerton

    I can’t use itv hub today at all(5th May)

  • Tom D

    Same here! So annoying

  • Girlongirl Toys

    Problems downloading today. Both computer and ipad. Download starts, starts “prepar
    ing” and then reverts back to the download button. Have tried re-starting device, resetting wifi but both machines experiencing same issues?


    yes also same problem last few days, has anyone found cure or reason yet?

  • TheElfin24 .

    same here and nobody seems to be fixing it!!

  • TheElfin24 .

    yest me too – been happening for over a wk for me!!

  • Isabel Carr Smart

    Cannot get it on BT box either. We have tried several ways in and not got past the second adverts: most times not even past the first. So frustrating!

  • patrick

    yes i have had the same problem too in about last 3 or 4 days just on live

  • John Oneill

    Catchup from Wednesday’s Scott & Bailey not happening, why is this. I am using smart tv

  • Kit

    I’ve tried to watch a couple of things ‘live’ online on ITVBe in the last couple of days and the programmes keep skipping back a few seconds then repeating what was just said. Is anyone else having this trouble?

  • Martha

    Stuck in a loop asking for my postcode. I’m in England so there shouldn’t be any problem. Seems to just be a looping issue. Tried signing out and in again to no avail.

  • Chris

    Are other people having problems viewing ITV1 live on the hub on a PC (windows 7)? ITV helpdesk say there is not a problem. I can view the other ITV channels and also ITV catchup.

  • Andy

    no fridays soaps and no britains got talent

  • papa

    blank screen, they dont care

  • Newt

    Absolute waste of time and energy. Just constantly re-starts. Back to i player.

  • Ted Avery

    There is an answer to this mess but it’s fiddly.
    When the ads finish and hang the screen, drop back to search box in the programme schedule and type in grantchester or what ever other programme is hanging and a double decision box appears “resume” or “play from beginning” hit resume and it should carry on (sounds like a film eh)
    it works for me but it shouldn’t be allowed to be like this for such an organisation.

  • Steve Holt

    Same here – Grantchester won’t play beyond first add break. If you let all the following ads play it thinks you have finished watching the whole thing.

  • Marlon Richards

    I have the same issue with Grantchester playing too, only gets 20 minutes into it, then just cuts out and plays all the adverts.

  • Felicity Harding

    Trying to watch yesterdays Granchester and all we get after the first section are dozens of adverts and no further story line.

  • Susan

    What’s going on with itv player buffers and does not want to load

  • P7

    My Panasonic TV is brand new and am having problems with the hub. Can get catchup on certain programmes sometimes but not others. Have contacted ITV Hub help direct and am told they are “aware” and trying to rectify it …. yes, but when?!!

  • Pet50

    I have a new Panasonic smart tv and am finding the same problem persists. Get to the ads and then the itv hub dots …….. and nothing! Tried the update. All up to date according to that. What next? Back to the laptop? Call this progress??

  • kelly

    im trying to sign up to the itv hub and it keeps telling me ive entered my d.o.b incorrectly and wont allow me past that screen. ive entered it in the correct format but still nothing? anyone else have this problem or know what to do? thanks kelly.

  • Robert Reed

    ITV Catch-up

  • Christine jones

    I have now tv box, monday worked fine. From tuesday onwards awful have tried everything what can I do?

  • lorrainep194

    Hi there go onto the Samsung hub down today page and you will see your not on your own with thus problem , hundreds of Samsung owners that have done the latest software update cannot get itv hub , apparently Samsung are working on this problem but God knows when !

  • Doug Reed

    Likewise, same problem as below. Very frustrating… Once ITV Player has fouled up I then lose access to other apps!

  • Caroline

    Same thing happening to us. Have tried going through set up process, turning power off and on. Can get as far as adverts and then the screen goes blank and the message wait or retry from this point? Anyone have any other ideas?

  • Alan

    Only ITV player not working and hasn’t been for over a week on my Samsung TV. All other on demand apps working fine though. Adverts load, but then when programme comes on I get a message saying “whoops, something went wrong”. Have looked for updates, but there are none – also tried going through the setup process, this also did nothing. When I try bringing up ITV player after the first time it’s failed it just thinks about it for a bit then reverts back to the last channel it was on. Not sure what to do now?

  • Chelsea Leanne

    Hello! I had this problem, If u click the menu button on the controller, go down to system and then click on setup, go through it and there will be an update! Do the update and it will solve the itv player for u! Your welcome!!!!!

  • Chelsea Leanne

    Hello! I had this problem, If u click the menu button on the controller, go down to system and then click on setup, go through it and there will be an update! Do the update and it will solve the itv player for u! Your welcome!!!!

  • Chelsea Leanne

    Hello! I had this problem, If u click the menu button on the controller, go down to system and then click on setup, go through it and there will be an update! Do the update and it will solve the itv player for u! Your welcome!!!

  • Chelsea Leanne

    Hello! I had this problem, If u click the menu button on the controller, go down to system and then click on setup, go through it and there will be an update! Do the update and it will solve the itv player for u! Your welcome!!

  • Chelsea Leanne

    Hello! I had this problem, If u click the menu button on the controller, go down to system and then click on setup, go through it and there will be an update! Do the update and it will solve the itv player for u! Your welcome!

  • Dean

    So peed off itv player not playing on Samsung tv why all other I players workin help

  • Charlotte

    Trying to watch ITV Player Live and it keeps jumping back a few seconds, then missing the next few! Also crashed a few times meaning I’ve missed chunks of the programme. What’s going on?

  • Guest

    ITV Player constantly not working for last few days. All other ondemand channels work on Samsung Smart TV. ITV app appears to be rubbish or Samsung Smart servers are useless. Eitherway not a good advert for Samsung or ITV. No wonder people are ditching both products. Sort it out ITV and Samsung. We pay more than enough to expect a better service than this rubbish.

  • David

    Itv player on Samsung Smart TV will play the adverts at the start of the programme but then gives an error saying it cannot load the content “wait” or “retry from this point”. After this it won’t work and stops other apps such as BBC iPlayer from working until I turn the power off to the TV completely. BBC iPlayer then works. This has now happened twice in a week but last time the power off on fixed ITV too. Please sort this out whomever – ITV or Samsung.

  • Frustrated Rog

    No ITV hub programmes on Samsung smart TV. I can get programme menu but cannot get any programme to watch after I select anything. When is ITV going to fix this. I’m so frustrated with it watch BBC or channel four in future.
    Will ITV loose lots of advertising revenue?

  • Boztheblogger

    itv player is total rubbish – it doesn’t work

  • eve

    How come I can get it on my laptop but not my Smart TV?

  • eve

    I am unable to watch any itv hub programs as from today?? just tells me to connect to the Apps & download, but nothing is working!! can get all other channels as normal, what’s
    going on??

  • David

    Still got same issue as of 826 monday 4th jan plays ads but only audio for programme requested.. this is rubbish ..why would a large corporate organisation like iTV not get their developers to check theif app before releasing it. Also remember the rigorous tests that the apple and android stores go through before release apps …how did it get through these tests ?

  • Marva

    I am so disgusted that ITV keeps advertising to watch catch up programmes on ITV Hub over and over again, but no programmes can be seen. There is sound, but a blank screen. I am 3 weeks behind a favourite soap and realise I may not be able to “CATCH UP” if this problem is not sorted out quickly. I did email ITV Hub helpline for answers, they said they would look into this and respond within 24 hours, but they are. STILL WAITING as of 2nd Jan. TOTALLY USELESS. Not thinking about the huge amount of customers they have let down. The previous app was fine. Yet you upgrade and this does not work. What total mess.

  • wendy

    Averts shiwn fine, as soon as programme starts screen bkank and sound only.used to work fine up until new itv hub app

  • Ben

    ITV hub still not working as of today, is it because they are wanting to start charging for this service? FFS ITV sort it out or don’t bother with an app!

  • Maggs

    ITV lets you watch the adverts but not the chosen program.
    The message on the screen reads.
    This program is not supported on this platform.
    What the he’ll is going on ITV ??????

  • Maggs

    I can’t believe this is an Internet problem I think it is a problem with the new ITV HUB.
    On Christmas Eve morning the hub went down and you can not watch ITV 1 or ITV 4 sort it out ITV you are upsetting thousands of you avid vewers
    Get your act together it Christmas and nobody can watch your channel.
    Very very annoyed.
    Yours Maggs if B.O.A. Wilts …..

  • Lynn kirkham

    I’m having the same problem!

  • Valerie Shore

    when programme reaches adverts it restarts from beginning of programme again

  • Julie Marley

    It wasn’t working last night, or today. Adverts play fine, but not the programme :(

  • Kelly

    I can’t get it to work either

  • kirstyn alton

    anyone having problems with it today? trying to watch im a celeb! tried my laptop and my phone and still cant get it to work?

  • sarah woodward

    Anyone having problems with the jk show usa?
    all the people are enlarged and can’t watch the show. is not funny :(

  • BB Spicer

    I’M having the very same issue since Thursday 19.11.15

  • Rav

    Itv player not been working for last 2 days???? Black screen only???? Once I tap into show I want to watch it brings up a black screen?? Everything else working on my kindle. What is the problem?

  • donna

    itv player still not working its saying only available in the uk and i live in the uk

  • barbara sexton

    ITV player still not working. I have uninstalled and reinstalled several times. Page opens but nothing else happens!!!! It worked before so what have itv done to screw it up???????

  • Itvblows

    world final is on and I CAN’T STREAM. Yes ITV I am watching an illegal streaming service … thanks for nothing !

  • not of interest

    ITV player not working AGAIN!!! Sort yourselves out! We pay money for this!

  • ihateitv

    ITV = awful coverage. A ton of adverts that make me feel like I’m watching American football. Streaming service keeps cocking up and can’t even watch the ITV stream. I’m totally disgusted with ITV’s service during this world cup. Let someone else do a better job !!!!!!!!!!!!!

  • Maria

    My itv player has stopped loading it has an error message cannot load please try again .. This is on my iPad and iPhone ??

  • Lesley Maley

    Is Itv4 down right now?

  • Anders Wennerwik

    Can’t watch the rugby today. Keep getting a “oops, it looks like there’s a problem”. You just can’t trust these clowns with anything!

  • Babz Loy

    How many times have I tried itv player today? A trillion I think. Can’t watch anything on iPad or phone. Not a happy bunny

  • Bitza

    Now fed up with ITV Player, all others work fine on my Mac Mini, Tried multiple times to watch various programs but so far no success what soever with ITV Player.
    It works however on my Humax freesat, both harwired to the router. Mini has all relevant update/plugins etc, go figure! Not going to bother trying any more!!

  • Becky K

    Keeps skipping back to the begnning after about 2 mins playback, Restarted and has just played a run of ads, then skipped back to start of ads twice. Giving up!

  • Terry

    Itv player not working on any level today, trying to watch World Cup rugby, but frustrated as uses yesterday , and no problem , but today not working at all

  • Heidi

    Itv player not working this morning, ref :002 and it’s saying there’s something wrong can’t get it on my now TV box or on my phone

  • Heather Thomas

    Trying to watch hells kitchen from Thursday. It lets me select the program, goes to the page then turns itself off and goes back to normal tv viewing. Can anyone please suggest what I can do to try and fix it

  • Stacey

    The rest of the Love island episodes will not load

  • Debdoo

    I cannot get itv player for catch up he won’t load up at all !!!!

  • Dave Ch

    unable to connect to itvplayer on ie, moilla,opera,chrome.
    but k-meleon yes. no prob . how come ?

  • Carson

    Is anyone having issues trying to watch anything, when i try to watch it is either really slow or will not play at all?

  • MARK


  • Mike

    Tried 4 days running to watch Vera (on itv iplayer on my tv). Each time it runs ads then first minute, then freezes and says I have a slow connection !! Just watched D I Banks and other programmes with NO difficulty. Is it a faulty ITV upload ?

  • Joseph

    Viewing seems rather blurry.

  • Elliot

    ITV Player is rather glitchy lately, basically keeps freezing on me.

  • ben

    The channels aren’t loading for me in Broadstairs, Kent with the on demand app on my Samsung TV.

  • Darren

    itv player doesn’t work today on my samsung tv, or my wifes iPad.

  • Anthony

    I’m having trouble watching itv player and it keeps skipping.

  • Christine

    ITV not working in cornwall.

  • Rob

    The video quality is really bad, I am wondering if it’s my BT broadband speed or an issue with the ITV player.

  • Rebecca

    Keep losing ITV frequently.

  • Dan

    I keep getting a message saying itv player is unavailable at this time, is it down for anyone else?

  • Jess

    The ITV player keeps cutting out, what’s going on?