ITV Player loading problems

The ITV Player allows for on demand streaming for those in the UK, but when the service isn’t working it is normally loading problems that top the list of complaints. Channels available to watch through ITV Player include ITV2 to ITV4 along with CITV and the new ITVBe channel.

You will find imported programmes and original TV show broadcasting, although things won’t always work how you want them to and this could be issues with selected channels, or a total outage for online streaming. The platform has apps on various platforms that include iPhone and iPad, Android devices, Smart TVs, set-top-boxes, and much more.


ITV Player Status insight for Thursday 18th of January 2018

If ITV Player is down today, then reports will be found below.

ITV Player Problems? Share your issues with Down Today readers:

  • Zac Corey

    Contacted ITV Hub direct regarding problems with buffering. Received following reply:

    – Open the ITV Hub app
    – On the home screen press the following on the TV remote: 0000777 (Storage has been cleared message will be appeared.)
    – Exit the ITV Hub.
    – Reload the ITV Hub application

    Only tested a short programme but seemed OK

  • Sue Douglas

    Have not been able to watch itv Catch up for 2days Trying to sign in but it won’t accept my password or e mail address.

  • Rosie

    I wondered that?

  • Rosie

    Wanted to catch up last two days of programmes – where has itv catch up gone! It will only let me subscribe to NOW tv itv please get your act together!

  • Anne

    I’ve got the same problems as the ITV player is stuck on 14th December I’ve ring Samsung and the fault isn’t my equipment it’s the ITV player has your problems been solved

  • Denise Ware

    Having problems with iplayer- keep getting message that I have lost WiFi and stops playing error 001, but WiFi still logged on. I pay for and free so really should be better than this. I can’t watch catch-up stuff.

  • Clifford Jene

    After 2 years of mainly reliable connection to ITV Hub, 4OD and 5 on demand suddenly can’t get any of them on my Panasonic smart tv. BBC iPlayer still perfect. Tried returning tv to factory settings but made no difference.

  • Tony Dean

    I’m trying to log in to the itv hub. I enter my Internet address which it accepts but then asks for a password. Where do I get this password from?

  • Geoff Coppenhall

    ITV Player freezing and buffering constantly this afternoon. This is on Samsung Smart TV and also via a Roku Media Streaming Stick 4k. Internet download speed is 75Mb and TV is connected to the Router by Ethernet.

  • Richard Hingley

    I get this as well.come on itv don’t lag behind bbc ch4 and ch5.

  • Awful

    Funny how the add load perfectly everyone but the programme doesn’t, sort it out

  • ABC

    ITV hub is utterly useless, Not a single program will play with the message “There is a problem with the video try later ID:50094” This is the ONLY catchup that is useless. Get someone from bbciplayer to show you how to do it or give up.

  • Sharon Butcher

    Everytime i click on a program on itv hub to watch i just get a black screen but if i go to last watched those are playing fine ??? What is wrong

  • Paul

    Still have problems with buffering and then the channel freezing. This has been going on for over 3 weeks and has become really annoying. Sort it out techies as you’re ruining the brand.

  • Harry

    Error 004 #ITVproblems

  • Faith Browne

    Trying to catch up on Thursday’s Celebrity Juice & it keeps throwing me out. So irritsting! Error code 004

  • Kyle Gibbons

    Anyone got saturday x factpr 21st oct

  • Paul W Hipwood

    Itv player stops at advert break….
    Most annoying….
    Any ideas how it can be remedied…?

  • Theresa White

    Not working on my Samsung

  • Anne

    I’m away in Ibiza at the moment and even though I have full Wi-fi it won’t play….

  • Joanne ‘Joey’ Payne

    Is itv player down again?! I get as far as selecting what I want to catch up on then it goes to full screen then boom it’s a black screen and it’s not even playing! Help! Before I go crazy!

  • Mandy Mayo

    Constant buffering on all itv hub programmes…for weeks!!
    Sort it out ITV

  • Steve Hopton

    ITV HUB has not been working on any of my android devices for many weeks. When I try to reinstall app, message says “not compatible with this device”. Is this correct? Not compatible with three different android devices, when all three have worked previously with no problem?

  • Max Headroom

    and why still no XBOX ONE app…come on itv …it’s the 21st Century

  • Max Headroom

    Me too Freesat App on Humax shows Sunday 11 December instead of monday 11 September – how hard can it be to pick up a date from the internet?

  • Jules

    I’ve tried logging in unsuccessfully so asked for my login to be reset but have not received an email to do so. Is there an issue sending emails.

  • Kim

    Me too! Bloody frustrating!

  • Sharon Edmonds

    Yes having the same problem here. Watching BBC as can’t bear it!

  • Mandy Morley

    Me too. Has anyone got a fix for it yet??


    Yes the same problem, with it repeating things, at first I thought I had gone crazy, as I though she just said that lol.

    Hope they sort it as it really does drive you up the wall, it really does drive you up the wall. lol

  • Daz Kap

    I am fed up with it cannot watch itv live at all it’s very frustrating indeed, repetitive every two minutes, the same repeat audio and video, come on ITV Hub I called yesterday you are shut technical side, how long have we got to keep having to put up with this problem, it’s unacceptable email us or respond it’s the 26/08/2017 this post come on customer services.

  • Julie K Brears

    Yep me too .. Keeps reapeating!

  • Tony Misell

    Why can’t I load Long Lost Family from 23 August? Been trying since Thursday but it’s not listed.

  • Daz Kap

    Hi, I called the Hub technical last night, they said there is an issue with the system, the problem I keep getting is the audio and video sporadically keeps repeating on live tv it’s very frustrating, after disclosing this problem, they reassured me they were aware of the issue and that they are working on it to resolve issue, this problem is dated 25th August 2017 whilst watching live Coronation Street has anyone else had these issues or noticed this ?

  • Sue Tart Bell

    Me too…got December 2016 showing

  • gerr60

    cant watch catch up got wrong dates.

  • David Harper

    Cannot watch anything but the ads at the start of a program then it crashes, over two week now, it about time itv took the service down or fix it once and for all.

  • Lyndon Rhodes

    Showing wrong programme date showing December instead of August

  • Rod Martin

    over a week now can watch live tv perfect but catch up just says video not available will not load anything

  • Sannycarol Davidson

    And here we go again another night not working grrrrr

  • Sannycarol Davidson

    Itv hub is rubbish don’t work for days finally works for 2 days now freezing then playing catch up why on earth can’t they sort it out . Thought I was going to save some money all I have done is waste it to now decide I’m going to have to get sky or virgin grrr so mad with it

  • Diane Buckley

    Very poor. ITV hub won’t load. Contacted the ‘helpful’ hub team on Saturday and they have not yet had the courtesy to reply! Very, very poor.

  • Sannycarol Davidson

    Bought a roku stick and a now tv player as last week during engineering works at brierley hill I lost all my channels on tv . Thinking the above items will work . Today no itv hub except ads . Why can’t nothing work in this day and age . No programmes on this platform ??? Bbc 1 works but I don’t want to watch sport

  • Tom Griffin

    No problem watching the ads, as soon as the programme starts, it buffers and buffers and buffers into infinity.

  • Kelly Lawrence

    Keep getting a white circle rotating at the top of the screen everytime I go to watch something. Terrible service.

  • Suz

    ITV hub very problematic again trying to watch it on NOW TV box but it keeps stopping then fast forwarding to catch up then freezes altogether this is the only player that does this!! Very frustrating

  • njy

    not loading, can never watch anything… very frustrating

  • Dorothy Garrow

    I haven’t been able to watch ITV Player for nearly a month . It started by crashing when th first advert came on but now it’s not loading at all.

  • Mat Partington

    Tried to watch Harry potter on itv hub live on my Samsung tablet but won’t let me. Programme not supported on this platform message comes up!!
    Tried on iPad aswell same message!!!
    Really frustrating.

  • B ts

    Havnt been able to watch anything on itv hub for nearly a month now , im in Merseyside, it just wont load anything apart from the first page

  • B ts

    Havnt been able to watch anything on itv hub for nearly a month now……

  • Phoebe

    I’ve been using ITV Hub every day over the last month and a half (to watch Love Island of course..!) both on my phone and on my laptop. Every time I view it on my laptop, after every advert break, the next section of the program will NOT load unless I refresh the page, click ‘start from beginning’ and fast forward to where I was before (exactly the same problem that Lianne had). It’s very frustrating

  • Ayischa

    Why isn’t lastnights (24th) love island final on catch up?

  • Linda Lee

    I couldn’t agree more we have a new tv cost hundreds ,and thought ITV hub excellent can’t get half the stations will not go past the postcode I have put in it claims it correct then won’t let you in says out of range ,as you say tell people so we don’t load stuff over and over ,just pants!!!!!

  • Linda Lee

    We in Devon this is happening to us over and over total rubbish

  • Lianne

    About 4 days ago my computer did a big windows update. Since then itv player is not working correctly. It loads if its on small screen, but struggles when i go full screen.

    It will play the first part of something, but then an advert starts and finishes and the next part of the programme wont play. It just continuously loads.

    I can get it to work if i F5 but its annoying having to do that after every advert.

    Tried restarting a few times but no difference. Any ideas? (Seems to only happen with itv)

  • Saxi

    Thought the problem had been sorted but, after a couple of days where it was working again, today cannot stream from ITV website! Been like this for weeks and its really annoying. Can stream from any other site just not ITV.

  • Meg

    Latest episode of Love Island still not online. How long till it is available?

  • jarun

    ITV 2 isnt working at all, the episode wasnt uploaded and is pissing me off. NOone has responded

  • Suzanne Fishlock

    Will not play the ITV4 channel, keep getting the message it looks like there was a problem playing your video…..Have sent email to the help email provided.

  • Pk

    London pausing, pixelating and sound cutting out every 2 mins if not more. 5 out of 6 nights. Very poor.

  • Evon

    Please sort your sound out. I have had to watch many episodes of love island with dodgey sound. Where the music is loud but the talking you can hardly hear.

  • Jade Friend

    I can’t load anything on the itv hub was working fine yesterday but today it’s stopped hopefully it will be working soon so I can catch up on love island lol

  • Kate Bull

    I live in Llanishen cardiff & haven’t been able to download itv iPlayer since yesterday, is anyone else having the same problem?

  • Meg

    Two days on and still cannot watch itv on tv player keeps saying failed to stream, user not authorised to watch this content. Only wanted to watch, This Morning. Anyone else had this problem. Can watch all the other channels

  • Sallie Robson

    We have same problem. Really irritating. Given up and moved on to Channel 4