Problems with Hay Day

One of the worst problems that can happen with the free mobile game ‘Hay Day’ is when the servers have an outage. Other issues can include connecting to Facebook, the Supercell app not opening up, as well as not being able to install the latest update.

Problems with Hay Day

If you are having problems with Hay Day and do not mention this online you will never get the problem sorted, but if we all stick together and post all the issues that occur with this game then maybe just maybe these can all be ironed out.

Hay Day is a game for both Android and iOS smartphone and tablet users, and has generated a lot of money thanks to in-app purchases. This is a farming game at its best when running smoothly, all you need to do is look after your crops and trade in products with friends and neighbours.

Add or read about all problems with Hay Day below. Have you got anything to share with Down Today?

 
 

Hay Day Status insight for Saturday 3rd of December 2016

If Hay Day is down today, then reports will be found below.

Hay Day Problems? Share your issues with Down Today readers:

  • Sharon Meyers

    My Hey Day has been down for a few days, will not load on my Samsung S3 tablet, I have been playing since the begging. Please tell us how to fix this

  • Sandy

    I have the same problem too only goes to 9.5,

  • Susan

    I agree this is very frustrating…I’m not willing to upgrade my phone that works perfectly fine for a dumb game. They can have it!

  • Carol Arena

    I haven’t been able to load Hay Day on my Galaxy 3 phone either! I have done all the fixes I can find… nothing helps. Very frustrated!

  • Melissa

    I have not been able to load Hay Day on my Samsung S3 since the last update. Is there anything that can be done? I really don’t want to have to start all over again.

  • Bart Musgrave

    Have a Samsung galaxy G3 and cant even load the game it just says loading but
    then the game instead of opening just shuts down. I have posted this several times, and emailed the game provider. I have never received any feedback or explanation as to why.

  • mary beth madill

    I have a samsung galaxy 3 tablet …after the last update the graphics are terrible …my tablet is less then 2 years old and has lots of memory etc…the game is like playing without my glasses now with my glasses on…i played fine with no glitches on high resolution before this update …now i dont play and they wont answer me …im devastated …ive spent a lot of money on this game over the last 2 years …willthey fix this

  • Pamela Flores

    Have a Samsung S3 and since Mondays update. .I have not been able to play. .Are y’all investigating the problem or not..I think its time to uninstall Hayday for good

  • Justine Lynch Arnold

    Have a samsung s3 and been playing hayday for over 2 years. 1st upgrade i could play. When i did the second update it would boot me out. I uninstalled the game, and tried to reinstall and all i get now is, loading and knocks me right back to the main page to open. WHAT is going on? When are they going to fix this issue? I can no longer play this on my phone.

  • Dgirl284

    My son has a samsung galaxy s3 and can’t log into hayday since the last update. It acts like it is logging in and then kicks you back to main screen. So disappointed. Please hurry and fix this issue.

  • Svetoslav Jan

    Can not log on the last two days it’s says ,unable to establish a connection with the server,

  • Carlee

    Have a galaxy s3 and i cant even load the game it just says loading but then the game instead of opening just shuts down and im left back on my home screen.

  • Kim Elizabeth Gutowsky

    Update today tells me to download from App Store but the App Store just says open can not play hay day on my iPad!!!!!!

  • Bev

    Still trying to download the latest upgrade. Won’t let me. Not happy with hayday since the iOS and new helpers. Let’s get back to how it was. What happens about the Derby, am in the middle of task. Time must be running out.

  • Pamela Flores

    Have a S3 and still cannot play since Mondays update..new update didn’t help either…this sucks

  • Cacher

    What is happening? Rose and Ernest are showing as helping me for the next 6 days!!!!!!!!
    I clicked on them earlier this week to try the free 7 days, but it is showing as just under 7 days as of today. Surely it should be down to just a few days. Do not like them at all.

  • jpotter61

    Oh no, another update since 31/10 and Hayday not working again. Do these people know what they are doing

  • Jan Foley

    Stuck on download screen here also. iPad Air2. Please just go back to how it was before helpers were introduced. Nothing but trouble!

  • M.D.

    Can’t open Hay Day on my iPad. It’s been a few days now. The app will load then shut down all of a sudden. I sure hope this gets fixed.

  • Jane

    Geez… Wish I had never agreed to update. Been stuck on the updating screen for 4 days. I’m al it’s ready to just delete the game and play something else despite putting money into Hay Day. Sucks… I play on an IPad mini, or at least I use to.

  • Lillian

    That ok if you can up date to 10.11 but the iPad 2 only updates to 9.5

  • Dottie

    Also cannot get in since update. Very annoying. Will it be rectified???

  • Shara

    Can’t open my Hayday on my iPad since I updated and played it once..kicked me out and won’t work.

  • Daniel Lee Harbison

    me too

  • Daniel Lee Harbison

    my hay day farm will not load on my galaxy s3 phone since the update but will work on my galaxy tab 4 don’t understand

  • Jpotter61

    What I did on my IPad Air was to update it to IOS 10.11 and I got on straight away

  • Vicky ONeal

    I have a galaxy S3 phone. I’m on level 70 and I downloaded the last version of hayday and now I can’t play. It will not load. I love this game but very upset that I can no longer play it

  • Cacher

    Kicked off whilst it is loading/connecting. Giving up on Hayday for now.
    Since the update nothing but problems, and as for Rose and Ernest!!!!! Rubbish.
    Are they listening to their players?

  • Myra Sullivan

    Any suggestions how to fix problems

  • Myra Sullivan

    Can’t play hay day won’t load goes back to sign in screen

  • YD

    Same here it reconnection after every 5 seconds

  • Pamala Oaks

    Still can’t play it crashes as soon as it comes up. Please fix this problem? Haven’t been able to play since the update, so frustrated.

  • Chris

    I have Samsung 3 and it still won’t load waiting on a reply from supercell

  • Gracies Cakes

    Still can’t load game feeling very frustrated only game I play have spent a lot of money on it and now all I have is an icon great ,tried contacting supercell no reply could they just at least post they are going to fix this even if it takes a week at least give us some information besides uninstall etc which does nothing sure I am not the only person who has spent a lot of money on this game x

  • Blazing in Texas

    Thanks for the Google Play suggestion Laura. No luck with loading yet. It attempts for 3-4 seconds then shuts off to my regular screen. I hope they fix this glitch soon. Good luck with your problem also.

  • Amanda

    I successfully updated the game to the new version and immediately had trouble with a fishing task on the derby. It kept resetting my fishing to 0.0lb even though I had fully fished twice. The only solution was binning the task and starting a different one.
    Last night and this morning I cannot even get into the game. It gets to the loading page, welcomes me from the game centre (in the banner across the top of the screen), opens the game for a microsecond and then flicks back to the loading screen. It stays on this cycle until eventually saying it cannot connect to the server.

  • Laura

    Even without social media your game should be saved in the google play store. I had to reload my game once, and all the information was there in the play store. Just be careful if you need to do that, because if you click on the wrong choice it will erase your game. Best of luck.

  • Laura

    I updated it successfully on October 31. Dirt News will hardly load up, and when it does there is nothing but pages full of eggs. I was loading items into my store when the game reset itself back by about 2 minutes of play time. All the things in my store were back in the barn. It was odd. The game will not stay connected very long to wifi, despite a strong connection that was no trouble before. My other apps work fine. It’s very frustrating to play now because of the constant disconnections and partial connections. It takes 5-10 minutes to load all my friends and followers, if it loads them at all. Switching to another players farm is problematical. It often just says loading and never gets there, so I have to close and reopen the game. I have not tried the helpers, because with all these troubles I am afraid it will mess the game up more. I love this game, hope it gets fixed soon. I have an Android tablet version 5.0 with only one other game app on it, and tons of space available.

  • ‘Elizabeth

    Does anyone know if this is actually going to be sorted If not I will just delete the game

  • Blazing in Texas

    I have a Samsung 3, currently updated version with additional memory chip. After I updated the newest Hay Day required update on 31 October, It will neither open nor download. The screen goes black and exits the app. NOW what?? I do Not want to start over and lose real $$ as I’m on level 70 and do not participate in any form of social media.

  • Bonnie

    Still cant get into hay day after update. Using Samsung 3. Tried deleting and installing older apk version but after forced update still wont work. Frustrated in Illinois

  • Suzanne Roberts

    I play on my 3 year old I pad. It keeps crashing and I don’t like the new helpers. They are creepy!

  • Me

    Game constantly crashing since update. Don’t think I will be spending money on this one any more if not fixed.

  • Zoche

    Same here

  • martha

    Can’t open hay day it keeps loading then goes back to main page I’m using Samsung s3

  • Annie

    I have an iPad 2 also and can’t upgrade to System 10, still running system 9, but my upgrades are current. I can’t even load the game now. Hayday updated, then crashed. I got in for a few seconds here and there Oct 31st, after restarting my iPad and opening through the App Store several times, but even that doesn’t work anymore. I have tried everything. The same thing happened to me a year ago and I couldn’t play for months. Frustrating because this is my favourite game and I am hooked. Finally last August I got back into the game and it was running great. I am working on a Champion Derby Achievement and was near the end. Not sure what will happen with that now. So sad! Hope it gets fixed soon.

  • Bev

    I have an iPad 2 and cannot load iOS 10.1. I have not been able to play Hay Day since the new download due to crashing on the farm site. The town seems to be better but isn’t any good w/o the farm. Will I be able to play again w/o having iOS 10.1?

  • Cacher

    I don’t lke the 2 new helpers, she keeps making eggs and I don’t need them!! Plus that is all that is in the newspaper, if I keep playing this game then I will not be using the helpers. This has again spoilt the game.

  • anon

    Have not been able to play since i did the new upgrade. This is now day three. I have tried everything and nothing is working. I have a Samsung galaxy S3. Please fix this issue

  • Mary

    Hay Day Crashing for the last couple of days. Takes ages to load and then crashes after one or 2 actions. Are there any updates on progress of when it will be fixed?. Unusable to me as it stands.

  • Jpotter61

    After 24 frustrating hours of not being able to get into Hayday, I updated my IPad Air to IOS 10.11 and was able to play straight away. Yipeeeeeeeeee

  • Linda

    Just click anywhere except where it says “open” so it will go away

  • Ryan Smith

    “Click to the side of open” what does that mean?

  • imisstito

    Hay Day is aware of the problem. It isn’t a simple thing. From what I can tell on the forums, it is the new character Rosie, and Derby task data that are the central bugs. Also incompatibility with old smartphone operating systems. Avoid feeding, truck, boat and help tasks. They seem to be affected. Opting in or out of derby is broken too. I imagine they will reset and cancel this derby when it is fixed. I have played since their third month online and never have had the kind of situation!

  • Chris

    Since updating yesterday I can’t get any of the Derby tasks to work

  • Nessa

    Since I’ve updated hay day yesterday it keeps saying loading and won’t open I’m using a Samsung s3

  • Nessa

    I 2 have been having issues since the update the game can’t seem to open

  • Kuttig Khanh Duc

    same here!!!

  • Cacher

    We went to the App store, clicked on Hayday and opend it and so far it seems to be working (touch wood). We did that even though I had updated the farm beforehand
    Give it a go.

  • Leesa Lou

    Is any one else having problems with the derby?
    I’ve selected one and it just keeps going back to zero or the hole task vanished go to derby to see and it has 7/7 available but don’t allow me to re select, and the other thing is that all there is for sale is loads and loads of eggs :-(

  • Jpotter61

    I still can’t get in and no one from Hayday seems to care. Have been playing for two years. Have tried leaving messages all over the place but no response. Can’t remember any login details from when I first joined so am loathed to cancel and rejoin as I am afraid of losing everythiing I have worked so hard for

  • Chell

    Is it still happening Jackie? It is to me :/ had this for 2 days now, its driving me round the bend :( I’m with you on the 100 free diamonds :)

  • Chell

    Can’t get past loading, just says loading, conecting, then unable to find server try again later. How much later? Hours, days or weeks? So frustrating hayday 2 days of going around in circles, and when I did twice get on it didn’t take long to be booted out and go round in circles again ahhhhhhhhhhhh this is ridiculous.

  • Annie

    Still keeps crashing since the update. So sad!

  • Linda

    Still keeps booting me out. I can get in but a few seconds later I’m booted off. Frustrated!!

  • Annie

    I have been trying to open since updating last night with no success. Very frustrating.

  • Mena Hayday

    I got brave & updated my iPad to the new version iOS 10.1.1 and I am able to play!

  • Barbara

    I still Can’t get on so upset

  • David Hill

    Thanks a million saved the bacon

  • Linda

    Finally let’s me in but boots me out almost immediately every time

  • Jackie

    It let me update and everything but then I go to the game, it loads, then its says updating for like a minute then says lost connection and repeats the cycle, what’s going on! It is 5:30 and hasn’t worked all day! We SHOULD all get 100 diamonds!

  • J Wilkins

    crashes after load screen since update

  • Linda

    Hey everyone my husband just got home and showed me how to get it done !!!!!
    1) click off to the side of “open” in the App Store
    2) tap “updates” at the bottom then tap on Hay Day and it works!!!!!

  • Linda

    Like everyone else here I’m having the same problem……can’t get into my game which says update must be installed, goes to App Store which says “open” then on to the vicious cycle. Why is Supercell not responding, are they addressing this problem ??? Very frustrating!!!

  • Brian

    Can’t get on my hay day ,tells me to upload,but then says open not update,just keeps going round and round

  • Sandra

    Going round and round between “download update” and “open” in the App Store. Getting nowhere…. V frustrating to say the least…..

  • Daisy

    I cannot connect to game after update keeps chucking me out please fix

  • Lillian

    Since download today. 31 Oct 2016 it keeps closing down very frustrating I will have to opt out of Derby not to happy

  • Cacher

    Just tried again to log in, no luck at all. What on earth is happening??????
    Problems, problems I think it is time to move on to a new game!

  • Peg

    2 pm central time and still no access since 9 am this morning. Good time to quit this addiction!!

  • Janet Potter

    Having same problem as everyone else. Why has Hayday staff not responded to all the gamers so that we know what is happening

  • Lily

    I can’t get into the game at all. Says go to App Store for update that says open and round it goes :( gonna fail my derby task this rate

  • Cacher

    Why oh why????? Kicked off no matter where I click on my farm. It has been working fine (well sort of) for the past few months, I dread the updates as I know I will have problems with this game. Cannot get to play it tonight as kicked off everytime!!!

  • Kristin Graves

    Updated app after new iOS update. Now it goes to the loading screen for about 20 seconds then kicks me out.

  • Gnat60

    Better get 100 diamonds to compensate for this one…..

  • Eleni Fikaris

    My hat day hasn’t worked in a while.. I woke up to get on and check it and it won’t connect. I downloaded the IOS 10.1 or something like that.. and it still won’t work. Please help!

  • Randy

    R u guys working on this please update us

  • Live Alve Midthus

    I have hear that it works on Androind, I use and iPad, and nothing has happened here for 4 hours now.

  • Anita

    I am getting the same, it says new iOS update is being installed, come back later, keep going back and still the same, it seems to be well and truly stuck, come on guys sort it out please.

  • Willow

    I’m having the same problems as Minnie, now it’s saying a new iOS update is being installed , not a happy farmer especially when you’ve got Tom ready to do errands for you !!! We should all be given Tom free for a day

  • Minnie

    It keeps redirecting to update the game from AppStore… But there are no updates available there… Nd the game wont open unless i update it… FIX IT!!!!

  • Greg

    Hay Day app is not working, servers have been down since the new meet the helpers update went live.

  • Sheila

    Not loading at all now

  • Sheila

    Slow loading , freezing and cutting out

  • Harman

    Connection lost in few seconds

  • Harman

    Same problem

  • Harman

    Connection lost in few seconds

  • Vishnu nair

    Hay day is fail 2 play after few seconds plz fix it…..plzzz

  • Shweta Gupta

    I m playing hay day on samsung galaxy grand max.. but from past few days the game is not loading on wifi but it smoothly runs on cellular data plz solve my problem asap i really miss my farm :(

  • Armaansharma

    Plzzz fix the problem

  • Armaansharma

    Any solution

  • Armaansharma

    Hay day is disconnecting after few sec any solution plzzz

  • Nannybim

    Hay days went down tonight around 8oclock pm ive NOThad it back since:(

  • Sunil Dogra

    HAY DAY is disconnecting in every few seconds…any solution plz

  • Arick

    From yesterday “connection failed” msg shows in every 9-10 seconds, now its been annoying…connects and failed—-connects and failed…. plz help

  • Brian Brooks

    Hay Day has been acting up since I installed the halloween update. I keep getting a “please wait” message & now I can’t buy diamonds. Any ideas folks?

  • Laura Badham

    The hay day app is not loading on my iphone 5s ios 10.0.2. I am just starting this game, and it worked fine at my friend’s place, but it stopped working when I came to university. Perhaps the wifi isnt too good? Although everything else works fine!

  • Jamie Bally

    Happening with me as well.

  • chiru

    same here…..has your problem been solved?

  • Faith

    I bought a Chest of Diamonds for £29.99 48 hours ago. The credit was taken from my gift card but the diamonds have not appeared. Every time I click on ‘Add more diamonds’ the page is greyed out and the chest of diamonds is continually showing a loading icon. Have emailed iTunes support but heard nothing back.

  • Shahla Bg

    My game doesnt open.what is wrong with it?l installed it again but nothing changed and it doesnt open!what should l do?

  • Sheep dip far4m

    The message I got almost a week ago is hay day has stopped.. I can’t seem to get back in

  • Liz Huber

    My game is stuck in the updating mode

  • Nicola Jane

    The number of crops in silo are needed to make new crops or use to make other things. If you plant 10 then you will be able to harvest 20, so you have 20 in your silo and plant 10 you have ten left in silo until the others are ready to harvest etc.

  • Mjrlegend

    Problem with crops. Every time I plant a crop it reduces the crop from my silo. Example …I have 10 pumpkins in the silo. I go to plant 10 more pumpkins and when I do it reduces my stored silo pumpkins to 0.what’s wrong?

  • Alz

    Hay day app keeps crashing thinking of deleting it this has been going on for a week now!

  • Divyesh Mandaviya

    i can’t chane my farm name and also my roadshop business is stop.

  • Jude

    Hay adapt keeps crashing after only a few minutes . Screen goes black. Very frustrating, makes it so I am playing less and less.

  • Diane Hall

    I have not been able to play hayday for two weeks now it just keeps saying hayday not responding

  • Lou

    Haven’t been able to connect for ten days now. Screen on ipad goes black.

  • missraine2k4

    Hayday wont load on my galaxy note 2014 edition

  • Janis Grant

    Cannot get onto hey day today on any device from 2 different servers what is the problem ?

  • Raji Susan Varkey

    My ipad has shut down and I have lost my hayday.
    how do I get it back on my S3

  • Cynthia Andi

    It comes up with error when i try to update. Has been doing since yesterday

  • mim

    It says i need to download an update to acess but when i download update it comes up with error? Can anyone help?

  • Malene

    I just updated my hay Day now it Will NOT connect to the server

  • Golfna Kha

    I face the problem with the derby point is not show and now derby is end of weeked but game use long time for processing(Now, still processing)
    please help to solve or advice.

  • Ranieri Armando

    Hi there. I have a problem with this game. On an Asus tablet worked well until, at a certain point, it started to randomly exit from the game returning to the “desktop”. I tried to reset the table and install again on a cleaned android but the issue is still there. Any suggestion?

  • Jan

    can’t purchase in-app diamonds. how do i change my samsung payment card details?

  • Meow

    I will write following below
    “My friend’s app has problem it is black stuck in installing mode since 4 days every time she go to load it’s just installing half way . Her farm make tidy’s salaam to u farm x her level is 104 so please try to fix to problem it’s very frustrating as can not play game or Darby or help members thanks”
    Ps. She is my leader from THE CAT’S Meow

  • Maulik Patel

    I am not opening my old Farm…

  • sjm106

    Tablet broken so tried to download hay day app to samsung s3 but google play store says version not compatible with this device.

  • jaime payette

    I have the app on my phone, Samsung Note 5 and it will not.load. I also have it on my appleft tablet and it is working.
    Hoping tomorrow’s fix works

  • Troy Potes

    Same problem. Ap is just on “waiting” status. I think for iphone users only

  • Eveline Whitehall

    Experiencing same problem as Wflball. Been ‘waiting’ for over 24 hours.

  • Sharon Frances Bailey

    I can’t connect to server

  • wflball

    Hay day app stuck on ( waiting) X 2 days now. Does anyone have this issue? Any suggestions?

  • Seana Doa

    Said Hay Day would shut down for 20 minutes for service and it’s been 2 hours. Go to app, says updating and then says server connection lost. Please fix as we’re in the middle of the Derby!!!!! Extremely frustrating!!!!!!!!!!

  • Lana Arthur

    Since the last 2 updates of Facebook, my Hayday connects and stops halfway. It has been already a few days like this. Please fix this.

  • Nina

    Is says connecting but stop half way

  • Laura

    I can’t open hay day ? Was fine this morning but updated my iPad and now when I try to click the hay day icon to open the screen goes black and that’s it kicks me back to my home screen on iPad ?? Can you please help!?

  • ماہ نور شاہد

    Still not able to connect . It’s been 24 hrs now.. what’s going on please

  • Harry

    when i try to watch an advert for diamonds,Hay Day stops and returns to my ipad Screen. any ideas?!

  • Stephanie Morris

    I don’t know if anyone else has this issue. I got the latest update for Hay Day, but the sheep still have antlers. Is there a way to fix this?

  • Sumesh Kumar

    problems in samsung mobles only.. Updating……

  • Jemma Nash

    Every time I enter each shop it pauses twice telling me ‘waiting’, it’s every single time and is driving me insane as it’s preventing me from buying and slowing down my game experience!!

  • Edith

    Hay day won’t load, screen goes black then back to main iPad screen. What’s up??

  • Jan

    Tried starting Hay Day and got the “Waiting” symbol. Have been waiting for nearly an hour, logged off, logged in quite a few times and still the same…. can’t do anything!

  • TAM

    Keeps downloading but never finishes. I could not play it since the request to update

  • Tonya K. Granger Withey

    I am having the same problem. I have been trying different things for about 5 days. Any help please.

  • James White

    I don’t know what has happened to make it work but I was able to download Hay Day last night and all is working fine

  • anais

    Same problem here. Dont know what to do

  • Bazo

    Same problem as you Cindy .

  • Ivan

    Same problem here. system crashes after few seconds spent in any game

  • cindy

    installed update on 3/8/16 in the evening. now it will not even open ? anyone know what the issue is and what to do?

  • Bazo

    Still crashing after trying to install latest update ?

  • James White

    since the last update my tablet is telling me I don’t have sufficient space. I uninstalled Hayday, as normal. and tried to install the upgrade but still not enough space.
    I uninstalled Dragon Vale, still not enough space, and was able to reinstall Dragon Vale.
    Ultimately I am told there isn’t enough space when there should be plenty, can someone help plz

  • sharon

    Since new down load it keeps dropping out on my tablet. I really enjoy the game but I’m getting very frustrated

  • Roma Osmani

    Can’t download hay day in my phone, wanted to update it but it was hung then deleted the app and now want to re-download it but it is not downloading HELP plz !!