giffgaff current problems and no signal

giffgaff offers its customers Internet and mobile phone services, which operates on the O2 network. And because they do not have customer service help, your complaints have to be handled by online message board system agents. But no need to worry because Down Today is here so you can chat with other users about your giffgaff problems, which means you do not have to wait up to 24 hours for a response.

giffgaff current problems and no signal

No signal, 3G and 4G speeds being really slow, calls and texts (incoming / outgoing) not working properly, in some cases not at all for hours on end are some of the giffgaff problems that happen. You may see issues arise with giffgaff Internet and its website going offline.

Its service is nice and simple because there are no contracts, it is all pay as you go, but not so simple is when other users are having issues with the network, voicemail, login, processing payments. Use Down Today as your giffgaff complaints area, you can also read what issues other giffgaff customers are having.


giffgaff Status insight for Monday 24th of October 2016

If giffgaff is down today, then reports will be found below.

giffgaff Problems? Share your issues with Down Today readers:

  • David B

    Not getting phone calls come through.
    Texting problem too. I guess as a result of very poor phone signal.
    Internet fine.
    Anyone else experiencing this?

  • Alex buckingham

    No signal since this morning? anyone else?

  • Dave

    Phone calls intermittent, sometimes I can here them and vice Versa?? Also txts not sending, any body any info of this being a giff giffgaff network issue??..def considering a change of provider…..

  • Bob

    No recieving calls just goes to voicemail then dont recieve voice mail. My nans is doing the same this need sorting out! Too many time had problems with this network give it another day if no improovment am goin back on 02 sort it out giffgaff!!!!!

  • Tracey

    No signal since 16th July gettin beyond a joke now. Been in the o2 shop they said it was meant 2 b fixed yesterday 29th July.

  • Carl Smith

    Great Yarmouth Norfolk. .. phone went down Wednesday afternoon. No Internet at all. Phone signal full but try and make a call or text I get a message saying not on the network….

  • Carol

    is any one having problems ordering and paying their monthly topup with giffgaff when i get to the end its not allowing me to order and pay

  • Mark Brown

    cambs CB7 4EY 2 days+ no signal, please get it sorted disabled
    customers like me need our phones we are dependant on them they are a
    life line.

  • Jonathan Wood

    My giff gaff has been down for 2 days now. Yesterday my phone showed ‘network error’ today it shows ‘searching’. No texts or calls all day. I’m London/Heathrow area. The website says signal in area currently good with no problems!!

  • arta

    I have no signal….this is been second time lime this for several days. I need my phone working. Cant receive calls messages, can’t call or text either.

  • Andy G.

    Hi everyone. My wife and myself are having the most horrendous experience with giff-gaff. We most definitely will not recommend this diabolical service to anyone. We are 40 quid lighter since Saturday afternoon. We have not received the two twenty quid goody bags we signed up for. On Sunday morning we found that my wife was disconnected. On checking our new accounts my wife’s account said zero balance.and my account said fifteen quid balance. We are using brand new Samsung galaxy s5 neo’s. On checking our data usage my wife’s was less than 0.5GB, my usage 0.158GB. My wife has no service at all from gif-gaff. There is no access to anybody for dealing with these issues. It seems like it’s alright for the providers to use us as ‘cash cows’ while we have to fend for our selves with no recourse. Can anyone help? On the basis of what has happened to us ….I would definitely dissuade anyone from using this provider.

  • swampdonkey

    I have no signal nothing

  • Sid

    Same i cant either

  • Chris Fuller

    Can’t log on to Giffgaff website through my laptop or through the app.

  • Franklin_Percival

    I am having intermittent problems accessing website, either ‘not found’ or ssl failure.

  • melanie saddler

    Cant get on giffgaff website and my affiliate links arent working and havent been since at least 8pm 2nd may onwards past midnight and still arent now and as a super recruiter for giffgaff its not good im in the north east

  • me

    Internets been down all weekend in hull

  • Naz Akhtar

    In Derby…

  • Naz Akhtar

    My phone will not let me ring anyone apart from my daughter who is 8.
    What is going on?
    I can text and recieve text and I can recieve calls.

    This has been going on for 4 days!!!!!!

  • Mrs Sandra Conn

    Up and running again now in Brierley Hill West Midlands DY5 1UN.. what was the issue?

  • Aimee

    Back up and running in birmingham

  • Peter

    Just keep checking on here I just got a phone call then mine is working

  • covuk28

    Back up and running in Coventry

  • Peter

    Curb crawling again kell yeah

  • Sharon “shaza” Lawrence

    I’m sure you are ha ha funny you anyhow really my heads checker need my phone on its not even excepting incoming calls wtf when and how will we find outs it’s working again burnt my head right out an spoilt the match

  • Kelly Smith

    Just started working again

  • Peter

    Come on you reds let’s av it

  • Peter

    Ha-ha that’s ryt were born entertainers x

  • Monique

    You could easily call your date. There are still phone boxes in existence.

  • Sharon “shaza” Lawrence

    Ha was laughin@you no I’m not watching pissed off my network is down but you made me laugh only a scouser would come out with a 1 liner like that coymr x

  • Monique

    This has been going on for about two hours now!!! I’m in South West London. My data is back on but no calls or texts.

  • Aimee

    Lol well that’s not good Shell think you have stood her up lol

  • Joshua Willingham

    Can’t Text or Call Either, alos can not reciver calls but can reciver messages??? In Basildon

  • James

    This is annoying I had a date tonight now I can’t even call my date to see where she is

  • stephen peel

    Giffgaff down on Tyneside no calls no texts!

  • Peter

    Use ye WhatsApp WiFi calls

  • Vicki

    Cant call or text in lpool either, sad times! :(

  • Peter

    I’m only avin a bit of banter im abit pissed off Liverpool are getting beat arnt they are you not watching shaz ?

  • Gil Nobre

    Can’t text or call either -nottingham

  • Aimee

    In birmingham and its the same, really annoying. Need my phone up and running asap, how long giffgaff? You need to reply and let us know what is going on please.

  • Peter

    The arl in out in out lol

  • Dave David

    I can’t call/receive or text > in London . Better earn some bloody Giff Gaff points for this!

  • Sharon “shaza” Lawrence

    I’ve just used my WhatsApp ye that works

  • Peter

    If you have WhatsApp you can use Wi-Fi calls for now

  • Sharon “shaza” Lawrence

    Hello game for what

  • Mrs Sandra Conn

    Down in Brierley Hill West Midlands DY5 1UN area no calls being received, can’t make calls, it’s like phones are turned off not good when all our family are on same network… good job my daughter didn’t break down on way back from work this evening..

  • Sharon “shaza” Lawrence

    Game for what

  • Beccaj

    Why arnt giffgaff replying

  • covuk28

    All down in Coventry can’t call or receive calls what going on with giffgaff team please get it working asap please

  • Peter

    You game shaz ?

  • Peter

    Can’t txt or call either . Liverpool

  • Peter

    Get round mine

  • Ryan

    Been down for around 2 hours in York

  • Sharon “shaza” Lawrence

    Still down in liverpool will someone from giffgaff let us know what’s going on please

  • Sharon “shaza” Lawrence

    No mine still down really frustrating how long is this going to take to fix need my phone asap ughhh

  • Sharon “shaza” Lawrence

    I try now cheers x

  • Sharon “shaza” Lawrence

    Can’t txt or call or except incoming calls it says phone is switched off

  • bobbie

    it leting me call new so ever one try

  • Livius Ioan

    same here in Reading

  • bobbie


  • inaya

    cant call arghhhhhh

  • Donna Anita Rollings

    Im in Bridgwater Somerset i cant call or send sny txts, is it my phone or is it Giffgaff network down thanks. X

  • Ken Brooker

    Can’t txt or phone.Leicester

  • Saq

    Cant texttt or calll!!

  • bobbie

    can not call or tex in the uk

  • sam

    cant tx or call london

  • Guh

    Cant text or call in Edinburgh

  • Furrball

    No service in York either. Can’t make calls sms or use data

  • ade “glove” harris

    Crap network service in Wookey hole wells must be only city were we don’t gave 4G lucky if we get 2g can’t even send a tex half the time o2 really sucks here bout time they git another antenna or use another network…. crap

  • mario3109

    Can’t text or call stoke on trent

  • murkyH2O

    cant text or call london

  • Kelly Smith

    Me and my husband cant text or ring in birmingham

  • Phil Sandercott

    Same here in Cardiff, no texts or calls

  • LIam Craven

    Can’t call txt or anything even giffgaff appnnot wrking

  • Julie Holman

    can not ring or text

  • Louis

    Hello, I’m unable to buy a goodybag as it’s saying my card details are incorrect. I’ve had the same details saved on here for a year and double checked they were correct but still getting the same message. Can someone help please?

  • Ak

    Signal stopped recently on my iphone. “No service” is what I see. It’s been working fine for a few months and now it’s totally dead. So disappointed with Giffgaff.

    I tried a Vodafone sim and it works. Extremely sad !

  • Clare

    I have had no signal today at all. Is there a problem? When will it be resolved? Looking at other posts, does no one from Giff Gaff comment? Would be useful if users knew what was going on.

  • Siani

    Hello, I have had no signal today at all. Does anyone know what’s going on and when it will be fixed?

  • nick

    Hello i recently bought a sony experia z and put my giffgaff sim in and its been working fine. Then all of a sudden my signal goes and says no signal even when everything else is working. Please can you help?

  • LordStrange

    I’m in Norwich atm btw. Anyone else suffering?

  • LordStrange

    First it was Clash of Clans now it’s Giffgaff. Is it me?
    All l want to do is make a call but it ain’t happening.
    Sort it out folks…

  • Shaf

    Cant call or txt, is giffgaff down, so annoying, cant ring family to wish merry Xmas

  • Patrick

    Next to no signal constantly. No 3g, only gprs.

  • jack

    have problems sending texts out anyone help with this matter

  • staples

    Giffgaff the signal is always 1 bar, when you do get a connection it drops the call, got to be the worst provider out there as they linked with O2 they we must have last priority on after O2 customers. In my opinion got to be the worst choice I’ve ever made. lost business, lost family and friends as they think I’m avoiding them due to all the no connection and dropping of calls so no one calls any more as they think I’m being rude or ignoring them due to the massive amount of no connection and dropped calls . Avoid at all costs, imagine if you had an emergency and could not call from this pathetic provider. if I sold goods and or services that did not work I would be sued and in court or at worst lynched. This a faceless service provider not providing the service I pay for. when you complain on the Giffpaff forum you get banned as the moderators are earning money and do not want their gravy train ruined. Shocking service, shocking thieves.

  • Tomas Thomas

    Whats going on in llanelli slow network slow sending text and clicking 20 times to call one number

  • Tg

    Now sorted normal service resumed

  • Tg

    Problems in the Cupar Fife area with no service.

  • Ingrid van Agtmael

    Now found out that they are working on the mast here on South Hayling

  • Jh

    Same! Can’t seem to solve it no matter what i do :/ it’s annoying!

  • Ingrid van Agtmael

    I have had signal problems for a few days now. Today, although phone is showing 4 bars, unable to even send a message. Even taken battery out, but all to now avail. Any other people have these problems on GiffGaff?

  • Haydn

    I am Unable to call overseas numbers, I get cut of as soon asI dial and I cannot access any advice on the gifgaf community because that section of the gifgaf website is not responding. I am Unable to send picture messages.

  • Lana

    Every time I click on an app it goes off before even loading, and just takes me back to the home page. None of my notifications are coming through and my text messages are disappearing when I send them! Annoying!!!!!

  • Rhi

    no service STILL!!

  • Riley

    Has giff gaff been down since yesterday I keep getting service then it cuts out!!

  • frncsc

    For the last 2 weeks I have been having several connectivity issues. People trying to call me, saying that they got a call signal whilst I didn’t had nothing registered on my phone. Also messages that took a long time to be delivered, like one that was sent to me from another giffgaff nr yesterday between 20 and 21.00 and only receiving it today at 15.40. I have tried to turn off and on the phone a couple of times but that has not improved the service in a way I have noticed. I am baffled with this. And considering changing nr.

  • diane emery

    Why cant I buy my goody bag today. What a waste of time.

  • seyade

    i just joined giffgaff from tmobile week ago. and start having network problem with it that i never had before.

  • nick

    Is gifgaf down today I have no signal

  • Karen Farquhar

    Is giffgaff down

  • Ellie

    Barely any signal no Internet at all

  • Kay

    cant even ring my family as there is no reception on giffgaff. the network is a joke.

  • Dave Edge

    No service cant make calls or tx data workin in oldham any 1 else got this problem

  • AuldScotsGit

    I am having the same problems with THREE. I have both GG and Three.

  • Waqi Awan

    No bloody signal internet or calling in Norwich and surrounding areas!!! can’t rely on this rubbish as my work number!!!

  • Sam

    I’m on giff gaff still been down for two weeks gunna change nice one just topped my goody bag up and can’t us it

  • Saman


  • David Hughes

    Cannot make calls in Ayr. I’m guessing the network is congested with the huge influx of people for the Air Show today. However my sisters o2 mobile has no problem making calls. Very good evidence of the prioritisation of o2 over giffgaff customers, something giffgaff shockingly fail to mention to new customers.

  • ern

    No GiffGaff mobile broadband or intermittent at Swanage. This has been ongoing JUly and Aug. Phone OK. Not good enough back to 3 I think.

  • Sam

    Fed up no with giffgaff 4 days this really peein me off what’s app works fine can’t call out can’t make a call I’m not gettin msg hurry up or I will change

  • Karen

    Is there a problem with the network? For 3 days now when I recieve a call I answer it and the person can’t hear me and the same if I call them, however I can call via whatsapp or any Internet application and its fine, seriously what is the problem as in all the time I have had giffgaff, I have never had this problem. Pkease get this sorted ASAP thanks

  • Kayla

    Unreal this

  • Janice

    no signal in the Alnwick area what’s going on ?

  • wendy

    What is going on with your giffgaff network because the signal failure getting l call and it ends up cut off sort the problem out not happy get it done

  • James

    GiffGaff is no gaff i want to be in, No signal half the time and when i do get signal i get dropped calls. In wales cardiff.

  • Mike

    No Highgate device at all . I’m in Sandbach, as usual no info or assistance from gg. Good to see they’re so reactive Stoll. As oppose to pro that is :-)

  • Susan

    Not able to ring anyone using my phone, and apparently when people call me all they get is answer machine man.

  • Tracy Mcinally

    Do you have any idea how long it will take for them to get their server up and running as can’t log in to top up so my phone is basically useless till i can access my account thanks

  • Tracy Mcinally

    Thanks same here i can not access my giff gaff account so can not top up and don’t know how long the server is going to be down for so basically my phone is useless at the moment hopefully they get it sorted soon as can’t find any information on how long it is going to be before they sort this

  • Micky

    In Wakefield, West Yorkshire. No loss of service however I cannot access the giffgaff website or balance status via the app on my iPhone. From what I have deduced one of their servers has broken

  • Tracy Mcinally

    I am in Glasgow and can not log in to my account or top up my goody bag can you tell me what’s going on and when this will be sorted not a happy customer Tracy

  • Tobias

    I am in Lincoln and my friend in in Hull and we are both not getting any signal on our phones. Just had to use the old primitive house phone, felt so weird holding that thing.

  • Jilly

    Got no service in burnham.

  • Lori

    Got no giffgaff service, is this happening to anyone else?

  • andrew

    I have no service why I have tried everything im not a happy customer im honestly thinking about changing networks

  • janice worthington

    i can’t make calls or send texts. No service

  • ermintrude

    can’t get on their site on my home computer today :-(

  • Rose

    I am also in Pembrokeshire Hilary and my Internet is running smoothly.

  • Chase

    Hey giffgaff you are playing up again, i cannot send any texts.

  • Edward

    Not able to access my account, I live in Manchester.

  • Hilary

    I am in Pembrokeshire and Internet is down.

  • Smithy

    Is anyone having problems trying to login to their giffgaff account today?

  • Chaz

    In Devon and no giggaff internet for a couple of days now, can we please soort this issue asap as i need it.