Crossy Road problems

Crossy Road can be played on Android, iOS as well as Amazon devices; it was released on November 20, 2014 and based on one of the oldest jokes “Why did the chicken cross the road? This game is very addictive and rather annoying when something goes wrong, so if you are slightly angry because you have Crossy Road problems, then please do type below what is wrong along with your location.

Crossy Road problems

Gamers have reported in the past about Crossy Road login issues, game progress not being saved, loss of characters and app downloading problems as well as the game crashing.

This is a game for those that love the mixture of Frogger and Minecraft, simple graphics awesome gameplay. Other main Crossy Roads concerns include when users stop playing for a little while, because this is when the game restarts itself losing characters, coins and high scores – Are you having Crossy Roads problems?


Crossy Road Status insight for Saturday 22nd of October 2016

If Crossy Road is down today, then reports will be found below.

Crossy Road Problems? Share your issues with Down Today readers:

  • Don Reed

    Just lost all but 4 of my characters. I had 163 10 minutes ago. My tablet shut down, as it sometimes does when playing CR, and then re-sorted with my reduced number. My high scores are still showing in the achievements, although not on the playing screen. Anyone???

  • zarathustra

    That simply means you have all the characters that can be dispensed. The rest must be discovered by playing. Pocket Gamer has a great set of walkthroughs for all of them (& for Disney CR)

  • Black

    How to restart

  • NightFury

    Same for me

  • Karen Pritchard

    The button to win prizes is not working and has turned grey

  • Nicola DeFalco


  • Jessie


  • Sofia Bunting Newman

    Mine is stuck on the Hipster Whale screen, and I don’t want to lose my characters either!!!

  • Hayley Jane

    my daughters game is stuck on the hipster whale screen. shes been building her charactors up for weeks will she lose them if I uninstall and reinstall… actually fuming because shes spent so much time getting them.

  • Olivia

    The button to win prizes with coins is grey and it won’t let me click on it, so I can’t spend my coins to unlock new characters. Even when I’m not using my coins, I keep on losing them yet I can’t use any.

  • douche

    crossy road isnt letting me update to multiplayer edition

  • Leilz

    My game was sticking at the Mickey loading screen. I deleted and re-downloaded the app (I’ve done this once before when I was having the same issue). This time when I opened the app the game was re-set and I was given a box containing Mickey Mouse and all of the characters I had were gone. Any help with this would be much appreciated as I really don’t want to have to start collecting again.

  • Michael Innis

    Me too! I didn’t notice it last night but today it was there. I cant click on it either. Also, when I die, it doesnt say anything such as “free gift in 6hrs 0mins” and “58 coins to go” and stuff. I also cant see my characters when i click the little mickey in the bottom left. My screen just brightens up and all my clickable options go away. And when I try to get a new character and click on the pokeball looking thing, the screen lightens up and gives me a choice of 100c or 100p (which is odd because it should be 500p). When I click on the 100p and 500p (ive tried both), it just goes back to the bright screen and no options. Help please?

  • Mar

    i played today at 9 am and I got to look through my characters and I chose Nala (I had a Lion King mission) but then I couldn’t go back and look at my characters again

  • Derrick Philibert

    I am having the same issue on my android device. I can’t spend my coins and can’t get the free gifts either. I also noticed an additional tab that looks like a 1st 2nd and 3rd place pedestal

  • Robert MacDonald

    I encountered the exact same problem. Started immediately after I unlocked Yama (black shell-suit with yellow stripe) on big Hero 6. I have tried powering down the phone, stopping the app and winning a new character with 100 coins. None of these attempts resolved the issue.

  • Chloe

    My crossy road wont let me see my characters when I go to click to see my characters it just turns lighter like I turned up my brightness. It’s making me very frustrated because I had a lot of characters and now I can’t see them.

  • MRLoller54

    can t restore purchases from Windows to android devices, because both versions are different, I bought psy in the pc, but I can’t use it on my phone, and I will have to buy it again. That feels like a scam

  • queenxxhala

    i keep on losing my characters and my coins and i nearly had all my characters.

  • Fotomaker

    Since December occasionally the eagle flies out to grab a character & the screen freezes & requires me to reboot my device. The Brazil update ‘broke’ Crossy Road on my Google Nexus 7-2 (Android) tablet. The game just crashes & won’t launch.

  • Aaron Bush

    Cant launch the game on J1 ACE 4G. All it does is play sound and the screen is stuck on a multicoloured stuffed up screen like the screen is broken just wont start the graphics

  • Sara Teitelman Riegel

    Can open the game now, but when I move to slow, the bird comes out but doesn’t pick me up and I am just stuck on the screen.

  • Luise Raymond

    I haven’t been able to open this app for awhile, since the most recent update, on my Android phone. It was my favorite game before this …

  • Jennifer

    My Crossy Roads got updated and now it won’t open. How can I fix it without losing all of my characters and coins? HELP!

  • Rachael

    Yep, updated and now wont open ! Hope they can fix as had all characters and over 32 thousand coins!

  • Melsybby

    I had 413000 coins banked and they disapeared has any one had this happen?

  • Cgcvhgugug

    My Crossy road crashes on launch after the Brazilian up date

  • Sara Teitelman Riegel

    After latest update, fame won’t let me open Crossy Road

  • Sara Teitelman Riegel

    Same here. It just sits on the load screen and never opens up

  • Angel

    In the USA and February 2016 update won’t let me open Crissy road

  • Mojo

    In the USA and can’t play today:(

  • Shari Lee

    All characters including paid for ones, coins progress etc all erased today, they were all there yesterday. Google play games never did work, could not connect/save any games that way. Restore purchases/game ineffective. I had every character including Psy & Piggy Bank. All gone.

  • Josh

    My high score is 163 and somehow the next day I play it and it says my top score is 117 which was my previous high score!

  • Windsor

    I can’t sign in, and the game crashes every time I die or switch characters, also sometimes on launch.
    I used to love this game, but now I can’t even play.

  • mosr93

    My favorite characters all gone after quit the games.
    After I back to the game all gone

    ( after update )

  • Cher

    Tried several times to open Crossy-Road App .. just has black screen with blinking hand. Attempted multiple shutdown and restarts still ‘frozen’ any thoughts?

  • khianna

    Why haven’t I never had a update I have internet and I installed it in 2014

  • andy

    I’ve lost everything I had 106 characters and over five hundred ,it’s all been wiped out I was left with the chicken,
    Will I get this stuff back

  • Alyssa

    The game won’t load not even after I deleted it and reinstalled it. It let me on after I pressed the home button and went back in the game but now if I do that, the game crashes!! Pls help idk if my characters are still there and I want to know!

  • Cmat Role

    What I don’t understand

  • hudjsks


  • hudjsks

    It restared2😢😢😢😢😢😢😢😢😢😢😢😢

  • Cmat Role

    I want all my hard work back what should I do I really need everything I had on my ios device

  • Cmat Role

    My characters erased when I reset the app but I was loged in to my Facebook account and when I got the app again and loged it in to my Facebook I had not characters I had to start all over

  • Nick

    Game is crashing, not working properly

  • Fabforte3

    I lost all my characters I had 70 character’s and I lost my top score. Can I call somewhere or get them back somehow

  • binki

    I lost all my progress today and I need my hard work back.😢

  • Shadow

    Just lost all my characters I had earnt since the korean update. So pissed! :-( Also why is it so laggy and freeze up regularly?! I think im gonna delete this is the 3rd time its lost my characters and highscore

  • Charlie

    my crossy road (on windows 8.1) as reset itself 3 times now! Crossy road doesn’t have windows support! Please help!!!!!!!!!!

  • AG

    All my crossy road characters are gone this morning.. why is that? Could you fix it soon?

  • faghiLEE

    mine cannot purchase any new character and its secret character. why this happen?

  • Bryn Batten

    Same here!!!!! I haven’t been able to play it for two days!!!😈

  • Patrick Conrad

    Hey my characters are gone today. Please fix that fast!!!

  • James

    Crossy Road is so buggy, characters go missing, app closes down on you mid game. Bored of it now. Bring back frogger.

  • Antoine scott

    Last night I had all my characters on crossy road, but now this morning they are all gone.

  • im the derp

    So I was playing it today and everything was fine and when I got in my car all my characters were gone it erase all my data and I had to start over and I brought the piggy bank for $4 and now it’s all gone! How do I get all my stuff BACK!!!! PLZ HELP ME CAUSE I HAD 80/90 characters SO IM SUPER MAD!!!!

  • Darcy

    I love this game, the only downside is – TOO ADDICTIVE, just ban the game would you. No problems at all my end.

  • Jordie

    Out of the last 20 characters I have been tying to unlock they have not been new ones. This is getting boring.

  • Matthew

    Game keeps crashing on me after first load up screen.

  • Isabel

    I am so annoyed it is unreal. I know Crossy Roads is just a game but after getting 70 out of 90 characters, but
    because I reset my mobile phone the restore will not work. Unbelievable.

  • lucy

    Why is the game saving to google play account

  • Jolie

    I logged out of Crossy Roads and when I logged back in I lost my characters, a little bit weird.