Problems with Clash of Clans

Clash of Clans is a mobile app game for popular platforms like Android and iOS, although they are still backed by servers keeping everything running when playing in multiplayer against other gamers. Clash of Clans will go down occasionally, especially when updates are being performed or the servers hit unexpected demand thanks to higher than normal traffic.

Clash-of-Clans-down

The majority of Clash of Clans problems when something is not working focus on connection errors, the sign in, the app not working or opening, sharing on social networks like Facebook, app crashing / not loading, and of course bugs within the game itself. If you are wondering if Clash of Clans is down today, or if others have similar issues with the game, you just need to look at status reports below and share your own issues to gain help from the community.

We’ve included support contacts for the game on this page as well and recent support tweets. If you are having problems leading your army to victory thanks to the online service not working, then we’d like to hear about it.

 
 

Clash of Clans Status insight for Wednesday 24th of May 2017

If Clash of Clans is down today, then reports will be found below.

Clash of Clans Problems? Share your issues with Down Today readers:

  • Ian Wooller

    Found a small problem in wars as those with ios 10.3..2 see all castles as ?/35 etc even though they are all full. Android and the iPad running an older version of ios don’t have this issue.

  • Buddy Venturanza

    same happen with me…can’t do anything…wait or quit is the only option

  • Michelle Beaney

    I have same phone with same problem

  • Tour RoadRunners

    I still can’t get it to work on blustacks

  • XxGreenVenomxX FTW

    I play on samsung galaxy core prime and I have installed the more update, I try to load the game but it the bar will stop for five mins. I then will get a message that says I had most connection with the server i click try again and it will load alittle more before the screen goes black and the whole process stars again, yet this time it will load until i try to fighting in the new area where it will load connection again and Im back to square one
    Any help will be much apprechiated

  • Phillip

    Samsung S3 – clear cache and clear data and game will load – you will have to get your village back via google gamer – hopefully you linked and saved village or you’re going to have to start over, but game will load.

  • Evan Gardner

    I have an iPad Air and cannot receive the update. It’s like my whole account is frozen and I cant play. What should I do?

  • Carl

    Found the fix. On step #4, scroll down to the bottom of the page. Phone should offer an “update” button.

  • Duane Kasulka

    just was able to load and play the game on bluestacks after game update. still can not load on samsung s7. game hangs up on black screen.

  • HASINTHA CHAMEERA

    I have the same problem

  • HASINTHA CHAMEERA

    if you don’t link it with a google account ..yes you will lose everything

  • Íshân Sood

    Ya Same problem

  • Íshân Sood

    Coc cant login after new update pls help and resolve problem fast

  • Fuzzy

    Im having the same problem on my galaxy s3 also. I heard that they were fixing bugs with ios first and then andriod next. Keep checking it daily is all I was told.

  • JCA

    I’m using samsung galaxy grand prime 4g
    It was running smoothly before this damn update….
    now I can’t do loot attacks…
    when i tried to do a attack it says connection lost and there is nothing wrong with my internet. I uninstalled and re downloaded but hasn’t helped. Very frustrated

  • Janith

    I’m having the same problem it wont load for me then it says connection lost and there is nothing wrong with my internet….
    This is very disappointing…….

  • Shahidbaig

    The new update of coc i.e boat version is not loading nd even i dint attack in the new land please reply me what to do

  • Costa Regan

    what we will do now for this reason. please do anything….. HELP me

  • Mike

    I’ve done the whole taking out battery, install and uninstall tactics for beginners. HELP PLEASE WAR IS TONIGHT

  • Mike

    My clash of clan loads halfway then goes back to the previous screen I was at. I have searched on the internet for hours dealing with clear cache on google services such as 1. services, 2. games, 3. store.
    I go back to downloading then exactly at the half way point it stop and goes back to previous screen. I am playing on a outdated galaxy S3 as I have for 2 years now. HELP

  • mito

    same here

  • DIY dad

    I deleted and reinstalled on my iPhone. It kept the data and resolved my update now to open in App Store loop

  • Bibek Paudyal

    yeah same here too ….i do play this game in bluestack and when i go to playstore and pressed the update button it is just stuck there and when i downloaded the app from external link and installed it and tried to open it doesnt even show the loading screen the app crashes and brought me back to the app drawer

  • Tyler

    Tried to update with a different app called aptoide because it wouldn’t update on playstore because of my country but when it downloads it says app not installed and I tried and tried again but never works

  • Michael Escudero

    Same here.. After I update the game.. Then it won’t load.. And the worst thing is, we got war today. I can’t even open the game.. How sad.. Please fix it!..

  • Mark Kezele

    Same problem as Carl as of 6:32 pm CST – “UPDATE AVAILABLE”, click UPDATE, goes to App page, App page only shows OPEN button – no UPDATE, click OPEN and goes back to “UPDATE AVAILABLE”
    Is this an iOS problem, App store problem, or a Supercell problem ?

  • David Ireland

    I have to upgrade to ios7

  • Carl

    Big circle of fun: (1) “Update is available!”, (2) click on “Update,” (3) goes to app page; no update seen; only see “OPEN” button, (4) click “OPEN,” (5) go back to #1. WTF?

  • David Ireland

    If I delete it do you loose everything?

  • Eric Moore

    i get to the new loading screen and then the loading bar fills up but then it just stays there and doesn’t load into the game

  • mrjake5992

    Im having the same problem it wont load for me then it says connection lost and there is nothing wrong with my internet

  • anna

    sameee pls helppp.

  • Deborah Dixon

    Tried opening on my kindle fire and comes up with new update available and then a screen with 3 apps for clash and a load of what looks like Chinese writing ?? any ideas any one please

  • Michael Wych

    Latest update works on android not ios

  • Olwen

    Hi, I deleted clash of clans and reinstalled on my iPad Air. It now looks ok

  • David Ireland

    I can’t get in anywhere

  • Chris Jensen

    Dam tried everything but a complete reboot..Just won’t load..

  • Earl williams

    What’s going on? Tells me there is an update, when I try to download it, it just says open in the App Store. What’s going on?

  • JaRan

    Updated the game and now the game wont open. I use an android phone, the opening screen starts to load and then kicks me to my phone home screen. I uninstalled and re downloaded but hasn’t helped. Very frustrated

  • KB Solo

    Can’t play the game since latest update. Stuck on loading screen. It has loaded twice but the background layer is missing and you can’t do anything in the game. Using Android.

  • himanshu

    Also same here

  • himanshu

    Same here. Downloaded new update & won’t load game. Tried deleting spp & reinstalling. No success.

  • Martin Dam Waagner

    Just go into the update tab in App Store and click update.

  • Olwen

    Hi Dan.
    I am having the same problem. iPad 2 runnng iOS 10.3.1.
    Any ideas anyone? Or is it just a waiting game.

  • Andrew J

    Same here. Downloaded new update & won’t load game. Tried deleting spp & reinstalling. No success. Ugh

  • Badz18

    Yeah when i open clash of clans it says new update is available but when i click update ie goes to apps store on iphone 5s but theres no update i see open clash of clan.

  • Dan Old

    Can’t load the game anymore, just keeps saying ‘Good news! there’s a new update’ then sends me to the app store with sends me back to the same ‘Good news’ message on the game.

  • Alfonzo

    Same here update the game, tried logging in, 1 out of my two accounts log in. The other one game is reset and shuts app down.

  • Trey

    Using an iPhone 7plus,l with full wifi bars. Cannot open the game pre & post IOS update. Says my payment method isn’t valid even though EVERYTHING on my card checks out good…

  • Aghori baba

    Downloaded the game but having trouble to open it…. it says connection lost though I’ve very fair and good network… help me on this

  • Greek Person

    I cant play since the latest update it says lost connection while my wifi bars are full

  • Greek Person

    Me too i cant play since the latest update

  • MASTER D

    MASTER D max town hall 10 yo me need me clash fi work clash a me life so fix it ok super cell no play wid me ino a nuf credit and digilome me barrow just fu run dis 24 7 ino so fix it me go pan the gane it load and jump off yo fix it last time ma talk zeen fux

  • Phil

    I’ve just updated my apple software to the latest and I can update it now

  • Phil

    Yeah same dave

  • Shooter Mcnasty

    I cant open. Coc since new update. I

  • David Ireland

    It must be everyone

  • David Ireland

    It says new update click on that try to open it just goes back

  • Aniketh

    Same with me and I am using iPhone 6 with latest update 10.3.2

  • Ps

    Can’t open new coc update, anyone else

  • Rita Bantz

    Can’t upload game today. It won’t open. What can I do!.

  • Aashish maurya

    You should good internet
    data

  • Jayr

    what happend /

  • Mike Gavin

    I just downloaded clash of clans to my new phone and i haven’t played n a week and it wont load should i just wait a day or 2 mikegavin438@gmail.com

  • Aaron

    I cant believe this but my game of Clash of Phoenix has been banned, i do not understand why my account would be banned for no reason at all. I got kicked and went back in to see a message saying i had been banned permanently.

  • Irwin

    What is going on with Clash of Phoenix, it just keeps quitting on me.

  • Himanshu

    My game is not loading….today is my war day and i have to attack on enemy bases….if this continues then i have to delete the game….#clash of clans

  • Jan bless

    Both clash of clans and royale not working abroad, but everything else does, including other online games, video, youtube, searching, torrents.
    Uninstalled and reinstalled coc, but still no joy.
    Been like this for about 17 hours.

  • Tony Slicer

    my friend can’t load game anymore and he blew hundreds dollars on game…I wonder?

  • Allison

    Three different games on three different devices won’t load since last night, both Apple and android…not sure what’s going on…

  • Tony Stark

    login faild plz try again later 1 (((( from tonight i am getting this problem several times i ve uninstall and install my game everything is fine but my coc, is there any help

  • Thomas EJ

    Can’t load my coc plz help earlthomas128 @gmail.com. thanx

  • Thomas EJ

    I can’t get my game to load its been 3 weeks now

  • Roy

    Can’t log or connect at all in ipad.
    But it’s all fine with my iPhone!

  • Finesilk

    Same issue,its been a couple weeks and my clan left bc no leader. Help a sister out pls

  • Carl Martin

    Can’t log into to cod today … login failed please try again

  • Connor Petch

    Coc not loading on both my ios account and my android account, just stays on loads screen

  • Troy Suggs

    Hey do you think you could help me out someone stole mine:(

  • Mark T Holland

    Coc gets black scree and won’t load with newst droid update

  • Tina Cottrell

    I’ve got the same problem as Mains. Cant switch back to my main account? Help?

  • Mainak Mukherjee

    can’t load my 1st Coc account. Please help I need to provide my war line up with troops..mmukherjee301@gmail.com.facing same problem as others.

  • skhumbu

    Coc stuck on loading and shows downloading content and resets again to loading and the same thing happens again and again

  • Hamza Hassan

    can’t load my 2nd Coc account. Please help I need to provide my war line up with troops
    hamza.vamp91@gmail.com

  • Daniel

    Google play sign in will not load my account. Village will not load

  • roger

    cant load my coc account.. pls help.. blackpanther040680@gmail.com

  • Nawab Ansari

    Coc is stuck on loading and it not opening

  • Chillywasher

    Game not loading past the splash screen

  • erwin

    my 2nd acount and my friends account wont load. what is this error?

  • Raheel Sheikh

    I am not able to login in my clash of clan account. Please help
    raheel.sheikh@gmail.com

  • Reymon Bucag

    This morning When I allow the Record Game play On my account My coc account is nolt loading.. Please Fix as soon as Possible

  • Reymon Bucag

    this morning when the notification about the google record Play I cannot sign in my account .. please fix

  • Phil Bracken

    I keep trying to open my game and only get the coc page on my I pad with the purple download bar filled but won’t go onto my base . I have deleted the game and reloaded it four times now and still no joy . Any suggestions please!!!!

  • Ramdin

    I cannot be able to login please fixy problem thanks…

  • Saim Ka

    My clash of clan is not working well everything disappear except the king please fix this problem thanks

  • Aaron

    My coc isn’t loading saying error could not connect to server please try again later on both my Android devices

  • Sumair Mughal

    My COC in not working well … everything disappear except the king

  • Sumair Mughal

    my coc is not working since yesterday evening, it wont load.. only king is visible …

  • Kid Amado

    di ko po ma open yung coc ko simula pa noong december 29,2016 5:15pm

  • dragonito

    my coc is not working since yesterday evening, it wont load both on my tab and my android phone

  • Byron Jae Mantolino Dimain

    you can connect using data but not in wifi ,,

  • Byron Jae Mantolino Dimain

    both of my IOS and android ,, cannot load in COC but crash royale is working properly ,, its been almost 24 hrs..

  • Byron Jae Mantolino Dimain

    yeah ,, its been more than 20 hours .. is it only here in the philippines?

  • kaity

    I am an ios user suddenly from yesturday i’m facing problems !! i logged into coc but only king , Queen is viscible nothing else is viscible like defenses & builings including walls !!

  • lalai yugo

    mine as well…. hope they fix it soon

  • loloko panot

    I cant play COC. Loading crashes. Please fix this! My phone is andriod

  • Maricar

    Mine too all open clash of clan app on all my devices and its not loading. But clash royale was loading.. even i uninstall and install it . Still not loading… what happen

  • Pj Praveen Yadav

    My mobile is iPhone 6s

  • Pj Praveen Yadav

    I’m opening the clash of clans app but its not responding

  • Khen de Guzman

    i am out of the server.. connection lost, what should i do?

  • Harry

    I can not open clash of clans on my new samung tab s2???

  • Player

    This morning everything was just fine,but tonight it was a loading screen,the bar every time reaches the same level (it’s not even on half of it) and it crashes.I’m from Serbia.Any help?The app is updated a few days before this issues.Playing from december 2015.Is it possible that is hacked?Because I have clash royal on the same phone,same profile,and it works.

  • Anil Jadhav

    COC app is not working…Trying to open since last two hrs but it just downloading

  • Matt

    Uninstall and reinstall the game and it will work

  • SteveK1240

    thanks Ben, that worked!

  • bingo

    for those ipad user, just solved the problem for not getting the “update” button. The old fashion way, uninstall it and reinstall back but do make sure you are in the game center.

  • bingo

    same!

  • bingo

    what happened? I have not been playing for 4 days and when i turn on COC, is said “good news, newer version bla bla bla….”go update” so, i clicked, and there isnt’ any “update” button….have been tried few times…help!

  • isaac

    kindle say update so i click on it then it says it is unavailable and cannot play until i update

  • apu

    my smart phone being hang.

  • Patrick Henry

    There is no update