Channel 4 on demand not working

Channel 4 on demand is a service for those that cannot be around to watch programmes where they are aired. When Channel 4 on demand is not working viewers tend to be somewhat a little upset, so let us here at Down Today be your cushion for complaints.

This service also known as 4oD but now called All 4 is all about catching up and watching TV shows etc whilst on the move via WiFi on your laptop, smartphone or tablet, you can also watch at home via computer, smart TVs and gaming consoles.

4oD (All 4) is short for 4 on Demand and provides viewers with many different programmes, which are shown on More4, Channel 4 and E4.

Main Channel 4 on demand problems, which have happened in the past include the website or apps not working, TV shows won’t play or keeps freezing. Whatever the issue Down Today wishes to hear from you! Go on, have your say below.

 
 

Channel 4 on demand Status insight for Friday 16th of November 2018

If Channel 4 on demand is down today, then reports will be found below.

Channel 4 on demand Problems? Share your issues with Down Today readers:

  • Sue Dyer

    C4 On Demand won’t play. Just keeps buffering.

  • Beechlands51

    Catch up working on my phone but not my computer today. Adverts play fine then black screen. What?

  • fran

    on my TV chanel 4 on demand goes onto the black screen with a chanel 4 badge with a loading sign, i kept it like this the first time for 5 minutes and the second for 15!! And it still didn’t work!! However i downloaded the app on my phone and it works straight away?? why does it not work on my TV??

  • Jo

    Same here, freezes while adverts are on, then never gets back to the programme.
    Have tried 3 or 4 times. Only just started happening. Can Channel 4 give us an explanation

  • Tory Nemesis

    Keeps freezing on 2 browsers. Downloaded latest version of flash player. Absolutely useless.

  • John Philip Manuel

    can’t get channel 4 OD to play any video at all. Have tried Chrome, Firefox and Safari. MacBook Pro, High Sierra 10.13.4

  • Renee Groeninx

    All4 app on Samsung Smart TV frozen but sounds still plays. REset the smart hub and switched the telly off but no luck. Do I have to do factory reset on the telly to get this to work again?

  • Sarah Finn

    It says that the app isn’t available in the U.K. Store.
    This happened after I deleted it because I couldn’t get into the app! So annoying!

  • Sadie Lodge

    Says the app isn’t available in the UK and that is where I am! So annoying.

  • Emily

    I deleted it and tried to find it on The AppStore again but it has gone?

  • Philly

    Yep – was having issues with playing back so I deleted the app and now it’s not coming up in the App stpre

  • Sam

    All 4 app on iPhone says it needs to update…then the App Store says the app is no longer available!? Anybody else come across this?

  • Mac AJ

    Me too. Have tried restart but still the same

  • Kyra Kneale

    All 4 app on fire stick not working – says error request id. Tried clearing cache etc and still the same 🙁

  • Jane Gerrard

    Having exactly the same problem! Has anyone found a solution?

  • Simon Fox

    All4 not casting from iPad to chromecast. Ads play, but programme doesn’t. Works fine on iPad and MacBook.

  • Steve

    I have exactly the same problem. Homeland plays on my Samsung phone but when I try to cast it does the ads but then stops. Itv hub bbci both ok

  • Jen Mc

    Playback error casting 4od to chromecast from android tablet. Plays adverts and then freezes. Other streams eg iPlayer are casting fine. Restarted tv, tablet and chromecast but won’t work. Plays fine though watching on tablet.

  • Sue

    Channel 4 is not showing as on option when I go to On Demand, it always used too, but I noticed the other day that it had disappeared

  • Louise Wagstaff

    When i’m watching a box set I am having to sign in after almost every episode… bit annoying.

  • Ggrrrr.

    Super annoying it’s not loading episodes of black books, any of the damned season or Derry girls I mean what’s the point in it if it doesn’t work!

  • THE <

    Like a lot of folk I’ve now got a Panasonic TV that can’t access Channel 4OD because it uses Freetime. Not impressed and will remember this next time I buy a TV.

  • davidindy

    Still can’t watch episode 3 of Homeland – any suggestions – Ive rebooted my youview box to no effect

  • davidindy

    Same here!

  • Jo Cutting

    Can’t watch episode 3 of homelands , can watch anything else but this ?

  • John Evans

    4od disappeared from freetime on my tv

  • William thursfield

    All4 no longer available via Freesat or Freetime as Channel 4 allege severe increase
    in costs – pretty disgusting really. Had to buy 2 Firesticks for our expensive Panasonic
    Smart Tv’s both only a year old. Freesat ( owned by BBC/ITV ), Channel 4 and
    Panasonic not really interested in the customer. Can’t we have some regulation with
    this to protect consumer rights ??

  • William thursfield

    Freesat hosts Freetime which is an app for Smart TV’s – Channel 4 have
    removed ALL4 from both platforms – if you need to watch you would need to
    buy a Firestick.

  • Ian T

    All4 still down, Pano smart tv 2.5 years old. Apps disappear the older your tv is it seems. The powers that be ( tv manufactures/ app makers/ tv station company’s seem to think that it’s in the public interest for us to have to buy a new tv or other piece of technical junk just for the hell of it. We’ve already paid once for these so called state of the art “smart” facilities, it’s an absolute con.

  • Nigel Beard

    Tried to re register (although already registered but not recognised) reset password. Still not accepting details either via samsung tv / bt internet app/ roku app. Very poor.

  • Fiona Tedjini

    I have watched the first episode of Maltese – The Sicilian Detective. It was aired on 4/2. I have searched for the next two episodes but cannot find them on catch-up. So frustrating

  • Sue Fisher

    Notice on my TV screen says that All4 is no longer available to Freesat customers. I watch something from All4 frequently, lasy night the most recent, when all was OK as normal. What is going on?

  • Karen Clegg

    None of the channels will play ! I noticed it yesterday & it is still the same today!!

  • Susan Lofthouse

    Maltese keeps freezing. Ads come to a direct halt, so nothing else happens. Really bad.

  • Lily

    Kiri catch up keeps freezing then screen goes black and says function not available. Also seems to play advert breaks on repeat !

  • Laura Swash

    Kiri catch up will not load and play today

  • Jade

    It lets me watch something for a couple of minutes then goes off and says content isn’t currently unavailable, so frustrating trying to watch programmes on catch up.

  • Sandy Bowman

    Unable to play Kiri…. so frustrating!!!!

  • Jo

    Every time I select anything to watch the ads play fine then I get video currently inavaible please try later, been like this for weeks!??

  • Lucy

    Same is happening to me and we have a humax also

  • David

    Adverts play fine but programs such as Walter Presents etc. just freeze on our Humax. Had sorted this a couple of weeks ago by a factory reset and re-entering all the passwords, but it has now happened again.

  • Helen Rimmer

    I am having difficulty with my smart tv picking up episodes of vanished by the lake. I downloaded the first one from catch up on the tv but it does not recognise any more episodes. When I look on my laptop there are 5 further episodes available to watch. Can anyone help me get theses onto the tv?

  • Peter Fry

    Adverts play fine but Walter Presents just freezes on our Humax PER.

  • clare Szanto

    I am useless technically so please do help with this one! I signed up to Channel 4 with my mobile because I was having a problem with my lap top. Now I find that I can get 4 on the phone but cannot seem to sign in for the TV. Would be very grateful for any help.

  • Tracy

    Freezes at every advert going to give up for good soon it’s every day

  • Lauren

    Every Friday morning I try to watch the latest episode of the Handmaid’s tale while the baby sleeps and every week there are issues! Same problem with episode 10 this week. It just won’t load!

  • Bill

    Trying to watch Julie Walters Coastal Railways episode 1 but stream keeps freezing during advert sequence. So I reboot my Humax FVP4000T and my router and try to resume, but same thing happens. Then I go to All4 on my desktop, login select the same program but I can’t play it as the website says it’s already playing. Hmm… seems obvious that the streaming website has a problem.
    What can I do about that?

  • Peter McDonnell

    No Chanel 4 on demand Panasonic viera..no logo or display, all other catch up channels are working

  • Lis

    Trying to watch Grand Designs. The house of the year. It´s on more than one hour and I just could watch 2 of the houses out of 5… it is buffering every minute!!!!! So annoying!!!! Btw, i started to watched yesterday… another hour for the first 2 houses…….

  • Ellen McCombe

    Episode 8 for me – but exactly the same experience. Very annoying!!

  • Lizard Queen

    Me too! I only have an hour and a hlaf before my partner gets home and its football all weekend. This is very very very upsetting

  • Sam

    Trying to watch the handmaids tale ep 7 on 4od on my firestick and it just won’t work! Adverts at the start work but not the program!!

  • jcredtiger7

    Trying to watch Walter Presents, on my laptop, but like many others after the sign in it just says to load the latest adobe flashplayer which is already the latest and then goes back to the login prompt again, after which it comes up with “a digital rights error [3343] has occurred.” Strangely it works on my tablet, but that has a much smaller screen. Defeats the object utterly.

  • Martin

    I can’t access ch4 app. Samsung tv is asking me to login (AGAIN!!) then states ‘login error’ when I go to my iphone there’s no problem so my log in details are correct.
    Anyone know how to help or is this just another evening’s viewing ruined by channel 4?

  • Lisa

    Flashing images on channel 4 app on samsung tablet again! Happens every few weeks and seems to take weeks to rectify itself. Come on channel 4, please sort this out!

  • Karen

    Programme keeps going back to the beginning when the programme breaks for adverts. Shocking

  • A Porterfield

    Anyone getting flashing an 4oD streams?

  • ambidextra ambidextra

    wont work at all on samsung smart tv, or on btvision box, or on laptop, “error” everywhere

  • Marie

    Won’t play on any device

  • Katie

    Can’t watch in SW London on Chrome or Safari

  • lucy009123

    can’t watch on laptop. playback error

  • Ali Pickard

    Can’t watch near Chester

  • Difar

    Can’t watch on Firefox or Chrome – west Norfolk.

  • Sue Austin

    Can watch things on my tablet but not on my laptop

  • JussSaying

    I cant get the registration page to load!

  • Alison

    Just watched one episode of GBBO but after that NOTHING plays. Constant buffering / sound present but static picture / black screen with spinning circle. No other apps are open, nothing else is downloading. Was the same yesterday and the day before. Very poor.

  • Tamar Herbert

    Same

  • Sue Dyer

    Won’t play programme. Says I may have ads disabled by blocker, but I don’t. Other catch ups like BBC iPlayer are working fine.

  • Hannah

    Network error. All other apps work.

  • Anon

    We can’t get All4 on our Samsung TV at all despite my recently having uninstalled and reinstalled it and now have to sign in via PS3 every time we want to watch it. Beyond frustrating that this app is so temperamental. So many good programmes but the app is too unpredictable. Lost count of the amount of times we have got stuck into a Boxset only for the app to refuse to load.

    Never have this problem with IPlayer, ITVHub, Netflix or Now. Sort it out Channel 4, this is abysmal

  • perspicacia

    I had exactly the same problem but I fixed it by uninstalling the app then installing older version from backups then upgrading again to newest version and now all is right with the world

  • Anthony Gill

    Nothing plays. Nothing. I’ve allowed/enabled Adobe, disabled adblock and the whole site is still crippled. I can’t even sign out because it just loops me back to signed in every time I click on it. Horrendous, awful, with non-existent support that just gives you a form to fill in and then, voila, nothing happens. Deleting my account shortly.

  • j callaghan

    Been trying to watch f1 for the past three weeks on 4od, website loads fine, but videos won’t play. Ive updated flash player, run diagnostics on my video card, the app for my android won’t play either. Why hasn’t this been addressed? I’m clearly not the only person having this issue. I don’t have sky so can’t watch f1 there. Please fix this as its driving me nuts

  • Moray James

    “An error occurred

    Tap to retry”

    Interesting that the adverts load within less than a second and play smoothly, but the show I actually want to watch can’t load at all…

  • Says “playing” but nothing happens, in various browsers. Updated Flash, same thing,.

  • Hannah Fellows

    I have tried to catch up on a few programmes on all 4 it has been down for about 3 weeks now, I have also tried it on multiple devices and it still hasn’t worked could someone explain why thanks

  • Steven Clark Seeds

    No All 4 in Maidstone on our Samsung smart tv for several days now – dying to catch w Electric Dreams! Any ideas?

  • Frank Hall

    Surprise surprise, all the adverts play but then the program won’t load. Been trying any of the episodes from The Island with Bear Grylls.

  • Natalie King

    Trying to watch bake off and keep getting temporarily unavailable try later .that has been since yesterday and still no change…

  • James Eyre

    App says ‘All 4 is temporarily unavailable please try again later’ or (erroneously) ‘no internet connection’

  • Bas

    Cannot load C4 OD. Just sits on load page. Reset Smart Hub is grey and says Function Not Available.

  • Lorraine

    Yes I am getting the same thing

  • Debby Jones

    Can’t launch App on Amazon Firestick for 2nd day running !

  • KLaw

    Not working again…..yawn. Why doesn’t iplayer ever have these problems?

  • John

    I am having the exact same problems with All4 as reported by many many others here ( Programme runs to first ad break then randomly goes to next episode or continues with sound and no picture) Many people understandably frustrated by this problem/ lousy service, and sounding off at Channel 4. But is anything being done about it by Channel 4?

  • Gemma Scarff

    I’ve been having this trouble for weeks! It’s driving me nuts!

  • Mike True

    Black screen on laptop. Again.

  • Dorothy Edwards

    Driving me mad, still having the problem of programme not starting after ads, or the next episode starting. I’m going to give up on C4 catch up at this rate

  • MrP 101

    first time I tried to use channel 4 catch up today. No sound even though I have windows 10/edge machine with flash player inbuilt, and all audio settings turned on. Do not have a problem with any other channels services. Not impressed, probably means I will in future completely avoid channel 4.

  • Michael David Byford

    cannot watch catch up russia to iran it just breaks up and stutters F*** awful yet we have 20 gb connection!!! Useless channel4!

  • Bw

    Trying to watch on firestick, being told I need a secure connection. I HAVE a secure connection! So can’t watch.

  • Chris Green

    ‘Playback error’ again ! Refreshed a few times to get an arsey message, ‘you have an AD Blocker installed, and we exclusively make our income from adverts, you see where we are going with this?’ Erm i don’t have an adblocker installed at all, so refreshed a few more times finally started playing the 1 min 20 of adverts and stops. Tried a couple more times and stops. So i’ve just watched 3 lots of 1 min 20 mind numbing adverts which C4 get paid for, for didely squat and you try and put this on me, from a half a billion company, who are constantly failing to deliver the most basic technological platform. Absolute amateurs !!!

  • Ashleigh

    So disappointing. This is how you lose viewers

  • B

    Adverts not working! Only showing first segment of the programme. Very frustrating

  • J

    Sound but picture stuck, constant buffering. Not happened before or on other TV apps. Very frustrating as attempting to watch dramas with subtitles!

  • Renzo Guidera

    Tried Watching on my game console on few occasion but always having problems mainly trying to choose a program and directional botton get stuck ( does not happen with other apps or games ).
    Also last time screen froze, flickered with sound still going.
    All in all an AWFUL , UNUSABLE APP !!!!!!!!!!!!
    I’d rather pay for a good service…

  • Lisa Mcneil

    Disappointed that channel 4 app not working on my samsung tablet..adverts play fine then screen flashes constantly during the programme. Totally unwatchable and happens on everything, catch up or watch live.

  • Kirsty

    I’m glad I’m not the only one having this issue! I used to watch All 4 for everything but really can’t be bothered now. Why haven’t these issues been resolved?

  • Jacob Price

    Bloody RUBBISH. WHY CANT YOU FIX THE PROBLEM YOU HAVE WITH PROGRAMMES NOT BEING ABLE TO BE PLAYED PROPERLY & AFTER EVERY FRIGGING COMMWRY BREAK THE BLOODY THING EITHER STARTING AT BEGINNING AGAIN OR STARTING NEXT EPISODE. WE ARE SICK OF WATCHING 3 MINUTED OF FECKIN ADVERTS ALL THE TIME AND NO PROGRAMME. GIVING UP, HOPE YOUR VIEWING FIGURES FLOP.

  • Jo Sanderson

    I agree with CC below. The worst thing is that you have to sit through the ads, normally 3-4 mins each time to see if the next half of the programme is going to work as you can’t fast forward those. Often it still just skips to the next episide! I’m going to give up on channel 4 programmes if this carries on.

  • CC

    Because ‘An Extra Slice’ is the best bit if Bakeoff but is on too late on a school night for my children to watch, we have to use all 4 to catch up on a Friday … miserable & frustrating- it freezes after the adverts so we have to go back to the beginning and fast forward – thus sometimes works & sometimes doesn’t….. aaaargghh. Since you are so anxious about your viewing figures why not fix this? I’m on the verge of not being bothered & I can’t be the only one!

  • chris henry

    Continual problem with programmes skipping to next episode at commercial breaks, continual repeating of adverts and,locking on start up logo. All 4 used to be the best TV catch up app but has become unusable, such a shame as we are unable to watch our favourite programmes anymore.

  • Debbie Tubb

    Been trying to load 4OD for a few days now, no luck, as it tries to load just stays on the logo. Slightly pissed off.

  • Adrian Montagu

    A company’s customer support is measured by how it handles problems. Channel 4 you are simply the worst.
    The best I have seen was with Cisco Systems. When we had a problem with newly installed kit. The process was.
    1. Engineers try to fix issue.
    2. Engineers hand over to Cisco but have to remain on site whilst Cisco takes over.
    3. Cisco in the Netherlands handles it in our time zone.
    4. Cisco passes the problem to San Jose when they have done their work.
    5 Cisco does their work in San Jose and passes problem to Sydney.
    6. Sydney works on problem and passes to Netherlands.
    7. Netherlands complete the solution and write new code.
    8. Code passed to engineers who have been on site during this time.
    9. New code loaded and problem resolved.
    10. If the problem was not solved in 48 hours, it ended up on the CEO’s desk.
    11. Then see what happens!
    That is good customer service.
    Channel 4 Get your act together please!

  • Lily Mak

    Same problem so frustrating!! Seen on lots of forums the same problem- think I will Apple TV it now!!