BT email problems

British Telecom offer a number of services that include phone, broadband, TV, and other internet services. One of the most common problems with their services tends to be BT email problems, so this is why a lot of users will aim to find out the status and if there’s an outage.

If your BT email isn’t working, then it could be related to all of their broadband services down or connected to something else. In some cases the issues could be local lot your part of the UK, or even your broadband and fibre technology.

Use the information on this page to connect BT support to to see status reports form users in regard to email problems, login issues, and other related services.


BT email Status insight for Sunday 21st of July 2019

If BT email is down today, then reports will be found below.

BT email Problems? Share your issues with Down Today readers:

  • michelle englefield

    you personally or in general?

  • michelle englefield

    “email blocked due to a maybe breach” message recieved 3 times today. all emails blocked and new passwords required…..really? anybody else getting this?

  • Jon

    Emails are down, I’m currently waiting on a confirmation email

  • StopDeletingMyPosts

    it IS their problem. Ever since they took on Yahoo!’s mail servers they regularly fall out of sync every time they do an update. I’ve been having this happen for literally years. Wasn’t too bad last year, but the last few weeks I’ve hardly had more than 10 hours a week where I can access either via my iphone or by thunderbird. They just don’t give a toss.

  • StopDeletingMyPosts

    I am sick and tired of this. For a major company like BT to be incapable of providing their email to either my phone or my Thunderbird client for more than a few hours a week is unacceptable. I can access through BT’s own webpage, but I don’t want to do that as I like my information at hand, nicely categorised in my preferred application. Choice; it’s what any modern email account should allow without issue most days of the year. There are tin pot IT companies out there with a better service than this!
    Is this a case of utter incompetence on behalf of BT staff, or is it another case of “we’re too big to fail, so piss off whining customer!”?

  • Jason Butler

    Can’t sync emails on my phone or tablet since Monday

  • Colin Leslie

    BT internet access through Outlook blocked since Saturday with the following message “log on to incoming mail server (POP3). The connection was interrupted. If problem persists contact your internet service provider”.
    Why has BT got a problem in letting its users access their mail abroad using Outlook – I look at the messages below and it does not matter where in the world you are!

  • Tony

    When I sign in to btmail, it just returns to the sign-in page. Been like that for over 24 hours.
    Thunderbird collects the mail OK, but of course I can’t check my spam folder.
    I use Plusnet but have to keep a BT account and pay, to keep my e-mail address.
    £90 a year rip-off.

  • Anna

    Why can’t I access my btmail. I am in Singapore with perfect WiFi and cannot sort out a flight problem because your “server cannot be reached”- why is this and how can it be sorted?

  • Colm McDermott

    Same issue today and yesterday with everyone below.Just come off live chat and after I suggested the issue was their upgrade the operator evntually agreed and said the problem was a Yahoo server !!! Why they couldn’t have told me that before I spent 20 mins on live chat god only knows – solution is to wait 48 hours – just great !!!!!

  • Harold Grant

    I have the same problem , unable to access my email’s just getting the bt offers page every time,I don’t want to talk to the Indian call Centre ,so come on BT
    sort this problem OUT NOW.

  • What is going on with BT emails, not been working now for about 3 weeks, just sits there timing out all the time. My yahoo account using the same windows live mail is instant so it’s not my end that is wrong, come on BT get it sorted out, if I made you wait 3 weeks for your money you would not be very happy. You can’t ring up & get it sorted as you end up in a Indian call center, & all they want to do is hack your PC, & while you are sorting it please sort out my slow upload & down load speed, you put a nice green box in out side my house now it has made my internet slower 15 Mbps up & 0.8 Mbps down is day & age !!, & it’s now causing me a lot of interference on my amateur radios. I have had to move my antennas to try to fix it at my expense, come on pull your finger out, please.

  • Gary Hands

    Just to add, I ended up putting in a complaint in online, only to be phoned by some Indian guy that didn’t have a clue what I was talking about. Got so fed up talking to this foreign guy that in the end I just told him to forget it – if BT customer services don’t know what’s going on, then what’s the point! AAAAArrrrgggh!

  • Gary Hands

    Well, I had my email access back for a day, so I assumed they had sorted it. But just went to check my emails this morning and I’m going around in circles with that dam offer page again. Frustrated and very annoyed. Don’t they actually check things work after they have buggered about with it? Bloody useless!

  • Ann Waldron

    Same problem as others, when logging in to email account I am sent to BT offers page. Very annoying cannot access emails.

  • david hewis

    Great like others no email just stuck on the dam offer page after I log in, no way to access emails anymore , come B.T. how long does it take to sort this out we pay a dam enough to get these sort of problems fixed not left to drag on for days….

  • Gary Hands

    Woke up this morning (19/4/19) to exactly the same problem as JohnBSheff. I click on email to be directed to a BT offer page. No way to access my emails. Extremely annoying to say the least, and this is after BT recently changed my email page layout to something I don’t like and which is not as user friendly as the former layout. I wish BT would just leave things alone and stop buggering about with things, especially given they don’t seem to know what they are doing!

  • JohnBSheff

    Yesterday morning Wednesday 17th April 2019 BT announced a great new Email Page Layout, in their words! no trouble signing in online on my laptop., but by early afternoon it had all gone wrong, yes you could sign in to BT, but then press the button top right for EMAIL and every time it takes you to a Special Offers Page? if you watching the page loading you see it going to email, then right at the last moment it changes to the special offer page.

    BT seemed shocked at the number of complaints, we are working on it and it will soon be fixed we were told on BT Community, if you spoke to someone from BT, or chatted with someone they did not have a clue there was a problem. Thursday morning 18th April and still no access to BT Email online, someone suggested sign in by Yahoo, I tried this but I use Yahoo for a business account and it will only let me sign in one account at the same time.

    Is it not simple to check why when the email page is loading there seems to be a wrong link taking us to BT Special Offers? I have been with BT since I was aged 17, but today patience is running thin!

  • Mail problems

    BT email magically disappeared last week from iPhone and iPad using Apple Mail programme.Now it’s working through Laptop with Windows Live. BT say it’s not their problem. Message keeps saying username or password incorrect but it all works fine if I go to BT Mail login so Password IS correct!

  • Arc88

    My BT premium email service in Cheltenham has been down since Tuesday. BT customer care have advised this is due to a fault in their system/server which would be fixed by today. It hasn’t been, is anyone else experiencing this?

  • shurl77

    13/04 12:05 BT Engineer called and said the problem I had was in the Village and the issue is now resolved, well I will leave you all to form your own opinions, at the very least I have the Mini Hub to cover me if the same issue or a different issue arises, I am still sceptical and untrusting but as I can neither prove or disprove anything, I am now operational for the time been. Thanks to the Engineer very polite and apologetic.

  • shurl77

    13/04 10:00hrs Mini Hub arrives, connected works at 4MB so I am still in difficulty, nothing from BT, truly believe there is not an issue with my line at all they are the cause of the problem, been in a similar position before, they are not entirely honest to deal with especially with the off shore comedians.

  • shurl77

    Oh and tht didn’t work still up and down, after logging the call they told me there was a faulty outside my house, really !!!!, will get it fixes by 15/04, what sort of SLA is that, does that mean I will get a reduction on the extortionate fee I pay !!!, doubt it, will continue posting, its a blogg more than anything else to aid and assist other in understanding the swamp they have entered into.

  • shurl77

    12/04 16:00 have now logged a fault I am suppose to get 76MB here thats what I pay for, usually get 45MB, now they have taken some width from me so only getting 40MB, so they screw up their side then decrease my speed, wonderful BT….absolute rubbish

  • shurl77

    well Internet went down last night, back up in the morning, now up and down like a yoyo, it’s a joke !

  • shurl77

    12/04 10:25 Up and Down like a yoyo no DNS their side.

  • shurl77

    12/04 09:25 Lost the Internet, then came back up at 10:05, here we go ! lol

  • Seems to working fine now.

  • shurl77

    10/04 19:30hrs still suffering receiving emails that are one hour old and more, awful !

  • shurl77

    10/04 17:25 Still having fun I don’t think, accounts work but are dreadfully slow, would love there to be an SLA so we can all get compensation for this type of event, maybe that may encourage BT to learn what customer service is.

  • Phil Waller

    had to delete and reinstate accounts on phone and in outlook. now working

  • shurl77

    10/04 10:52 emails return, good fun this, if I thought for one minute it was a laughing matter.

  • shurl77

    10/04 10:50hrs Inbox now empty, heavens only knows what these clowns are doing

  • shurl77

    Started working this morning 10/04 then died, think they have made a mess of an upgrade there site related, not at all surprised to be honest, wouldn’t have them service my bicycle.

  • Phil Waller

    Still down, promised it would be back in 24hrs yesterday. What are BT playing at.

  • shurl77

    BT wouldn’t give you a penny lol

  • shurl77

    Does anyone know whether BT are addressing the issue ?, been down for 2 days now on and off, not good enough !

  • Bt emails not working for me for about 8/10 days now, just won’t connect, still I,m sure that BT will give us all a refund lol.

  • NorCas

    Email inbox either does not load or spasmodically will load with the order all jumbled. When scrolling down to the bottom of the inbox the page disappears.

  • Phil Waller

    also i keep getting prompted to update my small business account

  • Heather Dorchester

    Seems to have sorted itself out now after about 18 hours of nothing downloading. How long for though? Like Terry L I pay for this, and I don’t know if you get the same but I can no longer log into my account subscription details etc. Every time I try I get my mail inbox opening (again) but no info on the actual account payments which used to appear under Settings.

  • A Benson

    2 days of problems, disapearing downloaded e-mails from inbox, old mail in the outbox, deleted mail returning. messages that the connection is failing. Web access just fine.
    What is going on BT !!

  • Terry Lancaster

    Periodically can’t download my e-mails for several hours yet can log in using my web-browser. Today this is getting beyond a joke especially that inorder to keep this e-mail address I am being charged £7.50 per month!

  • Tony Greer

    Having exact same problems on a regular basis. BT help on the chat function can only suggest deleting from Outlook and setting up again! Hmmm sounds like turn it off and on again….Heard that somewhere before

  • Nemo

    Same problem as Stephen M below I think. I go to log on page, a message flashes up showing a yellow warning and the log in boxes. This then disappears. Luckily I read Stephen’s post which says if you go right down the page, there, out of normal sight, you find the log in boxes which just flashed up briefly at the top of the page and can log in. Weird!

  • Marypercival

    Failing to send emails, and probably also receiving emails, has been going on for several hours already today. Error on send is “Sending reported error (0x8004210B): ‘The operation timed out waiting for a respose from the sending (SMPT) server.'”

  • Anthony

    BT POP3 email access not working today

  • rachel

    having problems since yesterday logging in to my bt internet email account bought a new phone and transferred all my stuff now i cannot log into my emails

  • StephenM

    Login screen having a hissy fit! The name and password boxes you now have to scroll down right to the bottom of the page to access…

  • Joe

    Bit of a nightmare last 24 hours.

  • Jane Wilson

    BT email on server is fine, not downloading to desktop client or iPad or Android phone – giving server error. Password clearly is fine as logs in OK on server

  • Mrs Linda Houghton

    OK BT – all my emails (not just new ones) have been transferred by you to my delete box. Happening for 3 days now. Each time I out them all back in the inbox and within 30mins they are back in delete. What is going on? gmail looking very inviting right now.

  • Linda

    Logged on today. No emails in my inbox. Found everything in my delete box. I have moved it all back to my inbox 5 times this morning and all those emails plus any news ones keep returning to my delete box. Any ideas?

  • Lee


    I had emails last night on my iPhone, this morning they had gone?… only to find emails from early 2018 reloading and after ten mins my previous nights emails were back.

    3 hours later they were gone again and hey presto, they’re reloading again!

    It seems they are refreshing (whole bt account from way back) every time I open mail on my iPhone,

    Any ideas greatly appreciated!

  • at wit’s end

    My email is totally ruined. 2 days ago I was told my password was incorrect. It wasn’t. I changed it. Next day told my password was incorrect. It wasn’t. Eventually got into email – all current emails are being sent to my delete file. Account was synced with my mobile gmail – emails not coming through. Changed my password again today as not happy with security, then changed it again via my mobile. Now told password is incorrect – it isn’t and I am locked out again!

  • 1275s

    Was working yesterday and I can’t access again today!
    What is going on BT?

  • David Miller

    Hopeless cannot access email on Android phone today, most inconvenient. Please sort asap BT!

  • 1275s

    BT, will you please sort out the email problem. Thank you.

  • Lynda Wyles

    No emails since 9.24 this morning on my phone . When are they going to sort this out once and for all !!!

  • 1275s

    STILL having problems. Can’t log in.

  • 1275s

    Problems logging in to email, today and yesterday.

  • Alan DOCKSEY

    Is e-mail working properly today? I can connect via a browser but not via my phone and kindle email packages. Keep getting no response from server. When using Wi-Fi and mobile data

  • James Blair

    BT Yahoo Pop 3 not working for me today… again.

    I must switch to Gmail at some point.

  • Hayley Sugden

    hi is there a problem with bt email servers today ?

  • greglee

    GOT this message tonight Server Error. The server was unable to process your request.

  • Steve

    Cannot send mail via my iphone keeps telling me my username/password is wrong. It isnt,this happens fairly often now

  • Angus Hunter

    Had this on Friday Looks like the same again this morning. Cannot connect to BT Server

  • Iona

    Hi is anyone else having problems today (26 oct) getting logging into their BT email? I’m not using bt email for this discussion as result!

  • Trev960

    I have a similar problem, cannot log in to Webmail but my my Microsoft Livemail is working ok. Webmail always replies with Server timed out, try again later. What is the answer?

  • Bruce

    BT mail not working past 4 days. Neither iPad nor desktop. Suggestions please!

  • Eish

    BT internet is working but not their email.

  • JohnR

    Try clearing the the cookies in in your browser, then trying logging in again but don’t tick the keep me me signed in check box. You should the be able to login. I think it’s a problem with BT’s website.

  • damask_rose

    Thanks — just the same for some hours. Was able to get access through mobile 3.10pm or so, but not since.

  • RealEmotion in HD

    Same stockport

  • nfowell

    BT internet is working but not their email.

  • tom laurie

    bt mail just buffering, will not even go to log in page, but can get access through my mobile ‘phone. Is it just me or a common problem 08,10,2018. 17.34hrs. Tom

  • kim mayhead

    My Bt Email page won’t load, its just constantly buffering

  • Susan Becker

    Well, I’m sorry to say that I’ve never had any problems with BT – Windows or Mac or telephone, having been a customer for over 30 years. Only problem was when I forgot to pay the bill and internet cut off. Restored in 30 mins after a call.
    Ok they might not be the cheapest, but in my opinion, for what it’s worth, they are reliable.

  • AndrewBaker

    Yet again BT email is not working. Now I really do have to change to Gmail, no matter what. And I pay BT £7 odd a month (as I dumped them as a ‘phone provider years ago, as they are utterly useless). My advice is for everyone to get rid of BT for everything. The only time they were any good was when I was married to a BT telecom’s manager’s sister: when anything would be done instantly just on a personal ‘phone call. Other than that, they’ve been rubbish ever since I remember.

  • Mary Hutchison

    I use POP email with Mail on the Mac, and am having serious ongoing issues with BT email. These include: mail from colleagues (and one of my own work email accounts) bouncing; mail incorrectly filtered as Spam, with no way I can control this; mail mysteriously appearing in BT webmail Trash, which has never been trashed by myself. Support is difficult to contact and of little help. This is *not good enough*, BT

  • Kay

    No email all day today. Tried logging in throughout the day from morning until a few minutes ago, just get a BT page stating that they are experiencing ‘temporary problems’.

  • williamgould

    Not getting many emails this afternoon, some are awaited and expected!

  • Victoria Haworth

    Updated my iPhone software yesterday now I cannot get my mail on my phone . It worked till last night and now it won’t !

  • Jammy

    BT mail.

  • Drew Hutchinson

    Still no IMAP connection and using third party mail app like swift doesn’t work for primary email – unstable server- but does with secondary email address. Even Yahoo days password invalid. Only get emails via BT web page. 8 days now!!!!! Useless BT customer service – hours pushed around by people who don’t know what IMAP is.

    Best bit is got an email today saying they’re increasing premium mail by 50%. JOKERS!!!!

  • Joe Bloggs

    Down in aberdeen via Mail client and from Mobile device on mobile network, its crazyness

  • James Clark

    Support can be gained through the contact listed

  • Natal

    Email down in Leeds. 18 years with bt paid a fortune over the years and expect it to be sorted and not drag on for 4 days!!


    … that’s in the BS36 area just outside Bristol all day today, and this is a record as well as a joke. This goes on in a rural area SOME of the time but not ALL of it. I’m afraid you’ll lose a loyal customer, if that’s what you seem to want … with British in its title. Pfah!


    Just get it fixed would you please. We certainly pay enough

  • Sarah Alexandra

    No access to any of my BT email accounts. Absolutely nothing on the BT website WTF BT!?

  • Jimbo

    Bt email down AGAIN! Now signed out of my account trying to fix it and can’t sign back in.. trying to run a business here!

  • Yvonne

    No email since 0915! Emails in sent items and nothing arrives into inbox!

  • Sue Thompson

    Cannot sent emails from BT email. Emails are going into sent folder but not being sent. Contacted BT who said it is a server problem
    Saturday 23 Junw

  • jib12345

    Something must be going on as l have had my email account for 13 years and it is now unavailable. I will be taking legal action or contacting the police as my personal information is in there. They tried somany thing over the phone but they say my primary user name is different which is impossible.Although they are polite and try to help there is a time delay and sometimes misunderstandings when calling an Indian call centre.BT are one of the worst companies in the UK. I hope in years to come they vanish.

  • EricColvin

    IMAP server has been refusing to communicate with Apple Mail for four days now (since May 1st, 2018).

    I called BT several times. Their support staff are trained simply to refuse help to any Apple Mail users. I kept saying that I only needed to know the server settings – to please refer me to a technician who can supply them. This was flatly refused.

    I deactivated the IMAP account and found a way to set up a pop3 account instead. This is now at least apparently in communication with the BTInternet pop server – but is downloading plain mail (between 20KB and 500KB) supposedly at the ridiculously slow rate of one every five to ten seconds. Apple Mail’s Activity box says there are 197,000 mails messages to go – which is highly unlikely.

    Oddly, when I right-click on the BTInternet account to “Get Account Info…”, I find that, on the server, there are some 900 messages, of varying sizes (from 2KB to 139MB): all supposedly dated as having been received at exactly the same time – just now (the minute that I clicked on account info); all from “Sender Unknown” with “No Subject”.

    I wonder what on earth this is – and whether it explains Apple Mail’s confusion?

    If it weren’t for the fact that the sizes of mail vary so enormously, I might have wondered at a cyber-attack. As it is, I’m guessing that BT may simply be allowing its servers to clog with half-deleted junk.

  • Liz Jones

    I phone cannot connect to Bt Server for 2 days now

  • John Blake

    BT mail down in Lincolnshire-unable to reach site

  • Ron Kennedy

    Cannot log into BT Yahoo account from our location in Kent

  • Michelle

    My email isn’t working either. Keeps going to Yahoo page and when I put in my email address it doesn’t recognise it. Was on chatline for 40 mins last week and was told it is a common fault and would be sorted within 24 to 48 hrs. Have previously liked using online chat, but there were lengthy gaps between my comments and his response. I felt he was probably busy trying to speak to another customer at the same time, as he was definitely not focusing on our conversation. That time has come and gone and still not working. I can get into My BT no problem, just not my email. I really need it for work too.

  • Dave Da-Vid

    My incoming BTinternet emails stopped arriving – iCloud and hotmail both ok. I don’t know why but I thought I’d try using WiFi instead of 3 mobile and inexplicably, the incoming btinternet messages downloaded! Since then it’s been fine on 3 mobile too. Don’t know why!

  • BT mail blockade from IE, Firefox, and AVG: “SEC_ERROR_REVOKED_CERTIFICATE”. . . . “The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.”

  • Anthony

    My I phone and I pad went down on Tuesday evening laptop Thursday evening cannot get any response The chat goes dead Tried new password, it never finishes
    Sorry I left talk talk. Now my I cloud has gone down . EXASPERATED

  • ian

    BT email down all day thus far, thank god I have alternatives although a great deal does come via Yahoo mail, I was warned years ago to move myself away from reliance on Bt and Yahoo, so opened some gmail accounts and purchased my own domain to associate email addresses to it, works a treat and I am in control, hoorah. Come on BT Yahoo get your finger out and SORT this!!

  • carol gwatkin

    I meant email problem as Internet is working

  • carol gwatkin

    I have not had BT internet since 3rd April it just stopped working.
    I tried changing my email password to update it but when I put primary account holders D.O.B, postcode, mothers maiden name in it is telling me they’re invalid which they’re clearly not.
    Tried phoning helpline but got no where.
    So don’t know if it’s my problem or a network problem

  • Michael Purkiss

    What is going on with bt mail I Havant had it now for 5 days and tried to sort out every day on phone and get no where I started today with a phone call hours later being on the phone I got no where and just kept being put on hold then went on line with the first person talking like this ( it pisses you off when you can’t get in your emails ) what sort of professional talk is that any way hrs later got cut from. Chat so started again hrs later got cut from chat so started again hrs later got no where that didn’t know what to do that was a whole day phoning bt. So came home hrs on the phone and they still can’t sort it and Havant got any answers so does anybody else know what to do

  • Lynda Wyles

    Same here no emails on my phone since last night . When I had this problem a couple of weeks ago I contacted bt and much you surprise I got a phone call telling me there was a problem with the server that they were working on and it’s been fine for 2 weeks !! The on line chat told me there was nothing wrong with the servers so shows how much They know ! They obviously haven’t fixed the problem though!!

  • Jon Ivens

    Can’t find my emails get message account deleted help

  • dodo

    no mine down too

  • Richard Glasson

    Yes same here, can’t connect via Outlook or webmail, I am with SKY for broadband, so this is once again a BT problem

  • JJ

    Cannot open btinternet mail

  • DrD

    Is anyone else having email problems? Can’t connect via Outlook or via webmail at the moment.

  • Richard Glasson

    Is BT internet email having problems ?

  • John dowdeswell

    Cannot access webmail this morning. Email app on Android works, but not on BT webmail, it just displays a black screen with 3 flashing dots. Been like this for 30 minutes. Anyone know what this is?

  • Chris W

    Got a new phone yesterday which involved changing BT password, can now send and receive emails on the phone and send from my MAC but not receive! Correct password is ‘incorrect’ etc Can log in via internet login page to my account with that password but not via MAC on which had service yesterday before p/w change Why!!??!!?? Another loyal BT customer they are about to loose.

  • Mags

    no emails loading today

  • Peter Casey

    why can’t BT have their own email system as opposed to yahoo and others? It’s a bloody disgrace and to be fair they don’t give a damn as long as we keep paying for their crap service.

  • Ted

    is anyone else getting connected to emails today..

  • Andrew Bowie

    Can see emails on server but can’t download during the day. Usually possible in the evening. This has been going on for some time.

  • David Devonport

    Prices keep going up but services get worse Bloody Thieving thats what BT stands for

  • Adam Hodgkins

    I’ve been having problems with BT Mail on Mac Mail for the last two weeks. One account I have doesn’t work on iOS as well as Mac Mail. Mac Mail has been unable to download emails for the last two days. Same issue that the problem is denied by BT to start with then they come clean. Quite frankly I’ve had enough and I’m going to move to a more reliable provider. Its a pain but I can’t work like this any longer. Maybe this is what BT want?

  • Sebastian Loew

    Same problem for the last week. Just occasionally I can get my emails on MAc mail but most of the time, I annot and have an error message. It has nothing to do with password, router or Macm and BT knows it but doesn’t seem to be able to do anythign about it. I phoned a number of times, chatted on line with their technical services and thought they promise to do something (‘we are now upgrading your complaint to the next category up’), nothing happens. Of course they start by denying that it is their fault but eventually admit it!
    I suspect the problem is mostly with people on btyahoo as opposed to bt.

  • Amy Silverston

    I can see my emails on the BT server but not download them to my PC. I can send emails from their server to myself. I can’t forward a link to a web site.
    This happens every few weeks. Sometimes changing password helps, sometimes not. It is usually a case of waiting a day. Tiresome and unhelpful to a home-based freelancer.

  • Jack Bennett

    What a surprise – BT yahoo email down again! 5th time this week. Crap service from BT with no help whatsoever!

  • Michael

    Mine is down today and BT say since it reaches BT Yahoo it is a Microsoft problem

  • chris saf

    Server time-outs have been variable all week here in Kent too. Early evening peak periods being the worst. last night at 11PM you wouldn’t have thought that there was a problem. Logging in all three of my accounts was instant. Strangely, although logging in to retrieve mails has been my main issue. I have not seen any problems sending mail. Web mail access is absolutely fine. I use POP3 via Windows Live Mail on Windows 7 Professional

  • Phil Birchall

    There is definitely something not right with BTs email service. I do hope they have not been compromised, closed down their servers and not announced anything

  • Phil Birchall

    Same story in Stafford. Changed my password and bingo, no more service. Agreed BT provide the worst service ever across Internet based services and the email is now unusable. I am ex-BT with 23 years service and embarrassed to say I was an employee

  • Michael Wood

    After my comment 4 days ago I had good service. It started going wrong yesterday and this morning it’s really bad. I read somewhere that BT say they are only obliged to provide e-mail through the web. If that is the case why do they provide the information needed to use a client? And why don’t the organise a mail system that can be backed up on to a hard drive? When I looked into it I was told to use Fire-bird. That is a client, just in case the folks at BT don’t know. Seems this could be fixed if they wanted to. They should explain why they don not want to.

  • Gary Barnes

    BT is now fast earning the title, most crap service provider. No matter how many times you contact them to report problems with bt email through client servers, all you ever get is some so called teckky repeating exactly what we read on bt help pages. I have uninstalled and tried to re-install that many times my fingers are sore. Messages range from, invalid server, cannot authenticate account or account details out of date. All this started on the 4th of March when my account would not let me log in. I changed my password for security reasons and now cannot use client server on my Samsung phone or windows mail on my pc.
    I have even tried to load my account on my friend smart phone, still same problem. obviously not the phone then.
    maybe time to jump ship from BT, they obviously don’t give a monkeys about their customers.

  • Jason49mac

    Use web mail (via BT.COM or YAHOO)

  • Michael Wood

    I have been using Becky for years and no problem with my BT mail until about three weeks ago when it took ages to connect. Today cannot connect at all. Obviously, judging by this thread, BT is fully aware of this problem so why are they not fixing it? I use an e-mail client because I can easily back up everything to an external drive. If this is some weird scheme by BT to force the use of their web mail only then I’ll be looking for a different ISP.

  • Jane Wilson

    BT email not working anywhere except on webmail – Thunderbird, iPad, android all refusing to download. Server error. AGAIN.

  • David Botsford

    Taking ages to log on to BT Broadband – once logged on OK – any thoughts?

  • Ming Da Valve

    well yes same thing here in Malvern. The Thunderbird was perfect until Midnight.30 and now it will not receive or send emails..
    All settings perfect, deleted and reloaded Thunderbird in case of corruption.. still no joy..
    Pointless phoning BT helpline as the the Indian operators will blame me, or my router!
    Hopeless..How ab an organisation let this happen? makes me wonder really!

  • Dean Gregory

    Ongoing Bt mail issues through both Outlook and Thunderbird.
    Pathetic really.
    Been going on for over a month now.
    Can only access mail via the webpage

  • Ralph

    I totally agree with Mwer, btmail is terrible on Apple iPhone, the suggested Yahoo app is horrible to use.

  • Mwer

    BT mail is terrible. Not working with any macmail. Apple said that Yahoo want everybody to use yahoo mail. Which is an awful mail app unless you pay for premium mail…appalling!!!!

  • Keith Stewart

    I haven’t had any emails from the 5th March. The message I keep getting is can’t connect to server?

  • Bill Slessor

    BT emails down twice this week. The usual very frequent occurence. Outlook is fine. This has been going on for years and I am gradually getting all my contacts to use my outlook address.

  • Rachel Poppy

    My iPhone and macbook not working again, this is happening often now. This is becoming ridiculous.

  • JJC

    I also have issues with BT mail all the time – ‘system busy’, ‘timed out’ (in the middle of writing an email!), Email Login Page does not load etc.
    Never had a problem with my gmail account!
    Very temperamental and unreliable – very frustrating!

  • Bob Yeldham

    BT Mail issues in North Norfolk……. not much worse than the usual overpriced crap service BT provide.

  • al Mordain

    BT yahoo mail down AGAIN. Hate this useless incompetent service. Cannot log in. Does anyone recommend any other supplier?

  • sarah

    same here

  • Tez

    Can’t Login to BT Broadband email. After entering Login details the blank Login screen is re-displayed. Tried several times. Logged out. Re-set Broadband router. Still unable to Login.

  • Mags

    Emails there for a few minutes and then BT says ‘your session has expired’, worse today than yesterday. They asked me to phone them but it usually sorts out eventually and don’t feel like getting into long conversations with a BT agent. Hopefully it was the weather, isn’t everything?

  • MR

    I use an aol e-mail address but my account is with BT I seem to have stopped receiving e-mails from yesterday Monday 5th last received was at 14.40. Test e-mails from my iphone seem to get through as do aol support but no others. Aol support say from their end all looks ok? Any suggestions ?

  • Sarah Myland

    I have lost my BT Mail on my Mac Book Pro for the 2nd time. It just stopped today. I have had this problem before and BT Email help were NO HELP. They just repeat the same things that you find on their help page. APPLE on the other hand tried everything humanly possible to get me back working. Eventually they tried something and it just started working again. It was the repeat of procedures we had tried before. They reported to me that they have had this issue with other BT customers. It seems to be random. It happens out of the blue and a number of random things may kick start it into working again. It is definitely and issue with BT. I was expecting it to happen again as the APPLE help line told me this is what has happened previously to their other customers using BT. It is mad because it works on my iphone, my ipad just not my computer, which is where I really need it.. Also signing in all the time to the BT server as they don’t “remember me” is SO infuriating. GET YOUR ACT TOGETHER BT and I agree with those who say TAKE RESPONSIBILITY.

  • Allan Anderson

    my email with bt has been down for several days, ive phoned them and had a go on the chat line but no resolution
    it works fine on my apple ipad though

  • Nicholas Horne

    I use an aol email address but BT is my provider. Email is down: last msg on aol is shown as12.06pm. Now I’m not sure whether the problem is BT, or AOL or both.

  • CSS

    Btinternet stopped working in last few days on imac and macbook, but fine on iphone. whats the problem? Have tried to set up as new account but system cant recognise the details

  • Jane Wilson

    Btinteret email fine on web server but cannot access through Thunderbird – anyone know why?

  • Mark

    Unable to use BT mail via iPhone since 11:30 Sat 17th Feb, can log on okay via laptop and changed password then reloaded on iPhone but still not working after 4 days. I have give now and created email and had to start using that instead

  • MartinH

    BT mail on iPhone has been a problem all weekend and still not working despite reloading the account. Downloaded the Yahoo app and that works as does gmail. Not the first time BT mail has been a problem

  • Paul

    No matter what I do I cant get my Samsung S7 to send & receive my BT Emails. It was OK until about a week ago. I use Outlook set to IMAP. Changed my BT password but no better. All I get is your user name or password is incorrect. I can get Emails on my Laptop & IPad. Any ideas?


    google have also decieded to difficult with outllok


    yahoo says my e-mial does not exsits i set it up today

  • Malcolm

    I had the same problem. I use Microsoft Outlook, but always an ‘Error’ message and no e-mails in or out for 48 hours. So I went to the Yahoo web page and tried to log in with my BT password. When it refused this I clicked on ‘forgotten password’ and chose a new password which was simply my existing BT password. NOT a new password. This cured the problem.


    Can’t send mail, that is now 28 hours


    spent to hours setting up a new e-mail in outlook information is out of date

  • Forestlands

    User doesn’t understand! Also, it’s how they say it is not how the user says it is. Indian call centre is very bad at telling people they are wrong and don’t understand¬

  • English Christian

    Disgusting service if down own up to it and tell your customers. On premium mail should I sue BT?

  • English Christian

    Exactly they always make out they are squeaky clean and it must be the users fault.

  • Craig Bainbridge

    Over 24 hours without email. Absolutely pants BT… won’t be using you anymore…

  • Mary Nielsen

    It looks like we are now back up and running….

  • Mary Nielsen

    It is now 24 hrs since last receiving any email…. when you are disabled house bound like I am, it is getting beyond a joke now…. not that it was funny in the first place….

  • Sue

    Still no emails come on BT get your finger out this is appalling service

  • M. Hine

    Terrible service…called BT and waited for an hour. Changing service provider, this is so poor.

  • John Irven

    BT yahoo email problem. BT have advised problem with their server connecting. So Outlook won’t connect to it, error ‘IMAP server drops out’. But direct connection by webmail to BT Yahoo still works. Advised by online BY chat that problem will be fixed within 24 hours…..

  • Pam Foley (Pam Foley Sculpture

    I’m having the same problem as everyone. It seems that the bt/yahoo interface with mac mail is an ever occurring problem, not helped when BT has problems and doesn’t alert us in any way. Like someone else has stated, best to have a glass of wine and hope all is back to normal tomorrow

  • Karen

    Grrr I haven’t had email access since 11:30 this morning. What is going on? Can not access from iPad or phone. Not good when you rely on it for work and important communications. Seems everyone is being affected by this….come on BT sort it out, you charge us enough for a poor service!

  • Nina

    Me too, been trying for 3 hours to get my BT e mail onto my I pad and I phone. Changed ALL passwords as I thought it was my fault!!! Grrrrrrrr….Glad I saw this thread. Will have a glass of wine and try tomorrow!!!

  • Peter Howells

    My iPad says the server is down. Rebooted and renters Pswd still no connection. Ok on the laptop.

  • Al

    Can’t get incoming btinternet mail to an iPhone 5S. It’s ok on the laptop website. Can send ok from phone but no copy sent back to phone.
    Deleted account from phone and restored but it rejects the password. Changed the password four times on the laptop and after 3 hours of trying everything saw this page – so I’m not alone!
    Come on BT sort it out

  • Richard

    Yes – spoke to them an hour or so ago and was told they are aware of the problem and are aiming to fix by the end of the day!!

  • Louise Gibson

    Seems like it’s a country wide issue, we are in Devon and cannot access email since late morning on imac, windows 10 or iphones! Keep getting your password is out of date please re sync, keep putting in the correct passwords for all email accounts but nothing happens. You can still log in direct through the BT web page but is a massive pain if you are trying to monitor several email accounts! Does anyone know if BT are working on this??

  • Suzy B Muller

    blinking BT email getting on my preverbial titilows grr grr cant log in all day !! rejects password etc dam mobile keeps bleeping saying cant log in GET IT BLINKING FIXED BT !!!! as it comes up technical error grr grr !!!!

  • Philip Burch

    anyone know when these issues are likely to be resolved. I’m in Brighton and lost my incoming email on iPad and MacBook Air late morning today…

  • Susan Chapman

    Can’t receive by emails on android phone and iPad…keeps saying it’s an error

  • Colin Younger

    Still no access ..keeps asking for password and then rejecting it!

  • majitna

    My webmail working too, but can’t log in via either Windows Live Mail or Thunderbird

  • Graham D Taylor

    Able to access BT email online but windows mail app and android phone being told account information out of date.

  • Trisha

    Can’t receive or send emails – account error with Yahoo! Despite trying to connect to account.

  • Gary J Wookiee Smith

    Can’t receive my BT emails on my iPhone X today but can still send.
    Webmail on laptop working fine so must be a login issue between O2 and BT I imagine.
    Any thoughts anyone?

  • Gary J Wookiee Smith

    Can’t receive my BT emails on my iPhone X today but can still send.
    Webmail on laptop working fine so must be a login issue between O2 and BT I imagine.
    Any thoughts anyone?

  • Networkbaz

    Unable to connect with Server – keep saying password needs updating – been here before and it’s a crock!!!

  • SiriusB

    Not able to receive mail this morning. Test messages fail.

  • Claire Chroston

    cant get emails, keep getting sent to a homepage = normally have direct log in really annoyed – its a business email account .Grrrrr

  • John Marr

    Cant get emails on iphone or ipad.

  • gordorfc

    Fixed…24hrs of unable to sync but k tt.

  • gordorfc

    Anyone still experiencing mail issues? I have logged into the web portal and everything seems fine on there and my phone, but can not sync with O365 on Windows 10….anyone else struggling today?

  • Roger Fay

    Hi Darren, many thanks, always good to know others are experiencing similar problems. I got them both working again last night, which leads me to agree with you that it was a problem with BT outage.

  • Having the same issue with a client this morning. Seems BT are having some outages AGAIN.

  • Roger Fay

    Since yesterday, I have lost the automated replication between Outlook on my laptop and the BT Mail server, and at the same time I’ve lost the replication between GMail on the google nexus phone and BT Mail. As both have gone together, it would suggest that the problem is caused by changes made on the BT Mail server.

  • Richard

    Bt yahoo email issues via iPhone
    I had same issue but deleted my email account via my iPhone then reinstalled it,but when choosing to re enter provider ( instead of choosing yahoo) click on other which allows you to add mail account where you type in same login details and once it’s reinstalled it renames your email account BTinternet ( instead of Bt yahoo) then all emails updated, hope this helps

  • Sheila Munro

    Same issue for me with iPhone and iPad. I am also not able to get mail on my dell, unless I go onto the web page

  • Jonathan Pennington

    My 3G iPhone (6.1.6) e-mail has sudenly stopped working. I have rebooted; deleted all e-mail accounts. Tried reloading a new BT account with all correct info, but says “DETAILS NOT RECOGNISED’ OR SIMILAR. I can access incoming emails by using my browser to go to th BT Internet web site, s my internet connection is workig. Any ideas? Thanks

  • Craig Forsyth

    Ipad, outlook and iphone refuses to connect to my mailbox. Can log on via web browser and it is ok but my address book is in outlook. This has been off and on last two days but down all day today. Pain in the f****** arse.

  • Eithna Bright

    Logs on OK then screen just keeps flashing not loading emails

  • myjamfactory

    Emails frequently bounce back undelivered despite correct address. This happens 5/6 times a day & has been for about 2 months. I dont` know how to resolve & asking BT would be like..

  • graham

    can not log in to emails just keeps going back to login page

  • Collins Mason

    All of the “below”, AND STILL NOT WORKING PROPERLY!!!! Sort your bloody website out!!!!!

  • Bresm

    I keep getting locked-out due “too many attempts to log in” even though after first attempt only. Also old password keeps showing.

  • Mary Kinsella

    my new apple I pad I can’t connect to I tunes so I can get the internet but the apple password won’t work I am in Birmingham anyone can help please

  • John P

    Can’t login in due to forced password change but password change utility doesn’t work. Going round in circles without mail.

  • Heather Dorchester

    BT Yahoo mail now seems to be working after being unavailable most of the day. And no, you are not the only one who has to keep signing in. Why isn’t there an option to stay connected, if you want to. I’m using a home pc not an internet cafe one so there should be no need. I’ve also had problems on and off for a couple of weeks getting emails to send and receive between WIndows Live Mail to the BT servers – this has happened periodically over the last year but just at the moment seems to be OK

  • David

    Frequent problems during the course of today, and am I the only user who now seems to have to re-log-in every hour or so? – very tedious and unnecessary.

  • Debra Wade

    I know have the same problem Newcastle upon Tyne, cannot access via desktop but can access on mobile

  • Debra Wade

    I know have the same problem Newcastle upon Tyne, cannot access via desktop but can access on mobile. They are describing it as an “Outage” but can access via phone, just not desktop.

  • Steve

    For me, pc access not working most of the day however the Outlook client on my Android mobile has been able to read and send emails all day.

  • Ann P

    My BT Yahoo Mail on my Desktop has been down all day. But not when I access it via my mobile ?? How does that blinking work ?? Either it is down full stop or not. I live in Derbyshire

  • Jet

    Wholeheartedly agree.

  • Paul Hart

    Problms last night (4 Jan) logging on all evening …
    And now today: got about 1 hour clear then since about 1 pm – it’s down – Rushden, NN10 9LQ.

  • mephistopholes

    Tried to connect at 0930 to my BT Yahoo Mail a/c and again at hourly
    intervals since. It’s now 2pm+ on 05Jan18 and there’s been no resolution.
    Never moaned out loud before, but this is becoming too frequent. Joined
    BTinternet 20+ years ago and they have seemingly never sorted the Yahoo
    connection satisfactorily. Downtime on their system should be measured in nano-seconds
    per decade (or longer!), and, as any commuter will tell you, we should
    at least be kept informed rather than apply the mushroom-grower’s
    principle, which is BT’s, and Yahoo’s default approach to any problem. (Also posted via Disqus on Downdetector).

  • michelle

    Same here, ridiculous.

  • michelle

    I’m in Hertfordshire and having same problem – does anybody know what’s going on?

  • Frank Solarz

    I have just chatted with BT concerning email. They tell me that this is an upgrade and will take upto 24 hours. If this is planned upgrade advance notice would have been nice!

  • Jet

    BT mail been down practically all morning EX17 (Devon) although this time did have the courtesy to put a down notification display near log in. I gather most of country affected with this fault from various postings on different sites.

  • fluffyorca

    Me too, not received any emails since 02.48 this morning.

  • Sandie –

    Yes, me too. Home page says they are experiencing problems and are trying to fix them.

  • Alison Lincoln

    My email has not worked for the past 2 hours….I keep getting temporary error 15.

  • Michael Miller

    When I try to access BT mail – the login page says it is down. Does nobody else have this?
    Although I managed to log in successfully??!

  • Sue Saines

    Sue Saines

  • Rosemary Morgan

    I’m on an iPhone, iPad and MacBook pro. I haven’t managed to receive any BT emails since 3 a.m. on any of my devices. I have, however, managed to login to webmail to read my emails. Dreadful service from BT as usual. I’m seriously moving to gmail in the New Year.

  • Helen Bushe

    I’ve been told, via web chat , that they have a technical problem which will be fixed within 4 – 24 hours!! using iMac, iPhone and iPad but cannot use mail at all, not even via browser.

  • Judy Hunt

    Dec 28th. All three of my devices (laptop w Outlook, iPad and Samsung phone not able to connect w bt mail server. Chat and phone support no use as they say it’s not their problem as my incoming e mails can still be accessed by the web site. Not good enough

  • Mary Kinsella

    brand new apple I pad bt will not connect we done the paperclip no good call a number it will cost £130.. my Samsung laptop works and tablet so why not this one it keeps saying dismiss on password why?

  • max

    been without email since 23rd from iPhone, ipad or PC. error messages state can’t connect to BT internet servers so the problem is in BT network/servers not at my end. please fix

  • Adrienne Fox

    been down since 20th Dec. Can neither send nor receive emails. After a long chat with technician in India still no response.

  • Terry Hayward

    Three days now that i cant receive or send emails what the hells going on BT pull your finger out i bet your service page to take my money at the end of the month is working fine. 🙁

  • Mike777

    Deleted emails aren’t appearing in my Trash folder, it says that folder is empty. Then some of them come back to my Inbox and after several minutes it seems to sync OK but all very disconcerting, what’s going on?

  • Graham Atkinson

    What ever has happened to BT – the support agent has just put the phone down on me. I have one BT email working through Outlook 2016 and one which isn’t. They have told me to get in touch with outlook support…..

  • Simon Yates

    Screw you BT! Full of outages/downtimes!

  • John

    Can’t send e-mails from my computer either, what on earth have they done? Come on BTInternet/BT Mail/Yahoo or whoever is runs this service, get it sorted out.

  • John

    Can’t pick up e-mails from my BTINTERNET address on MacBook (Mac Mail) or mobile phone (Tesco Molbile) since about 11am this morning – the alert message suggests my POP user name is unrecognized. Why does this suddenly happen periodically? Is it because a system update has not been tested properly before release? If so, the technical staff have some questions to answer. Not good ebnough!!!

  • Bob Stewart

    I have not been receiving emails on my iPad or my phone for two days. Can someone please help explain what I need to do to correct this problem.

  • Roger Rabbit

    BT Mail was working perfectly well at home yesterday on a BT internet connection.
    Now at in-laws on Talk Talk and BT email not working.
    Works fine on an iPAD with a 3 SIM and iPhones using Vodafone SIMs.
    Years of IT industry experience suggests to me that Talk Talk have a problem…

  • Heather

    Bt email not loading messages!! iPhone iPad on laptop need to reload every few minutes! Help help help – going into hospital need my emails!!

  • TheLittleBlackDress

    Btmail isn’t loading and I have a job application deadline to meet……

  • Tony O’Sullivan

    I have not been able to send btinternet email from my Outlook account for several hours. My incoming mail is arriving. Do you have advice?

  • BT Mail Care +44-808-143-3686

    BT mail problems?
    login issues
    Contact us.
    Thank you.

  • Galina Smith

    I had ‘session timed out’ every 10 minutes for the last 5 days. Today all I get is an empty email login page. Dreadful.

  • Stephen M

    Today, both my BT web based email addresses automatically log out after 10 minutes saying, ‘session timed out’, dam infuriating having to log in all the time! Why do they have to change things when they work?? Ggrrr…

  • Byebye BT

    email down all day every day till late afternoon. What is this crap? Not working on phone or PC – fortunately web mail can connect. Time to move away from BT although been with them for 15 years. Just not reliable enough and too expensive.

  • gbr962

    I am an IT technician in London helping residential and small businesses.

    In the last 2 weeks my BT email clients have had hell – rejected passwords for BT Webmail and Outlook failures.

    Attempts to manually change the password fail in that the password change only works for BT account login, but is not passed onto the email servers that authenticate your login.

    I have had over 5 hours of calls to BT technicians trying to solve this. Asking them to change the password leads to various scenarios where your bt account login works….. your webmail may/may not work and Outlook probably still does not work.

    A BT Connect technician admitted that all these email login errors were due to an email server migration they were undertaking 2 weeks ago – this migration of course has not gone well and is rejecting numerous BT email logins.

    BT in my experience have historically offered the worst performing email service in the U.K. Clients have suffered frequent outages for years. Nothing has changed.

    As a result, most of my clients using BT email have moved over to Gmail.

  • Westy

    I have had no BT email via my lap top for 3 weeks. If I try and open the login page I get the following: Content Server could not process the request.
    I spoke to somebody in India who said my password needs resetting. Asolute tosh! Still no difference.
    Does anyone know what is going on???

  • Diana

    I haven’t had email access for 12 days…problem has now been escalated to Calcutta….I have no idea what that means or even if they can help!

  • Ian Thomas

    And yet again BT server rejects log in from Outlook 2016. been fine for 2 weeks !!! lucky me
    As always BT dont help

  • Graeme Livingstone

    Haven’t been able to connect for a week !

  • MartG

    Seems to be a regular thing now – Outlook unable to connect all day, then it bursts into life around 8pm 🙁

  • Van Tran

    Outlook was able to download emails for a few days. I thought it was fixed by BT. Until today. They really are crap

  • Steve Thor Hanna

    I haven’t had access to my btinternet email for the last 3 weeks. Have just been told today that if I didn’t pay £36 today and then £5 per month they would be deleting my account. I have now lost over 10 years worth of personal emails as I refused to be blackmailed like that. Never will I return to BT. Blackmailing To$$ers is what BT means.

  • Jenny Felmingham

    Have spent the last 2 days talking to 6 different people about a friend who has not been able to access new emails since 2nd November or send emails -all gave me different things to – do, from changing the password 3 times to telling me to download a bt app. When I explained the person had no technology for apps she said there is nothing we can do to help. The last said there was a problem with “outage” – when will it be back on is anybody’s guess – if this was my email I would have left it already – very poor.

  • Angela Belletty

    Not been able to use internet since 29th Oct. Spoke to various people in different countries this last week and a half. Said email account had been compromised, needed to reset password, of which I have now done myself and with various advisers, to no avail. I have spent hours on phone trying to sort this out, only to phone today spoke to a lady in Stockport who said BT were experiencing issues with their email. She could only apologise that no-one had told me and hoped it would be back on tonight. Not holding my breath. Will be seeking compensation and looking for different company as this is unacceptable as we rely on this technology

  • brenda bolton

    Oh thank heavens!!thought it was just me!!technical I ain’t! !! Will wait x

  • Paul Wilkins

    Looks like I’m not the only one. I can’t send anything (can now receive). I’ve had the same password/emails for past 15+ years, also have several email accounts, none seem to be working. Well done BT.

  • Jennie Adams

    E mail went down last Thursday not put right til Sunday morning (by my daughter not BT). Promptly crashed within 2 hours reset password again. Monday morning account blocked again. Still no e mails today. Time to ditch BT !


    ipad will receive e mail but will not send

  • David Boland

    Stating the obvious and I guess you have done this Martin but have you updated the password to the new one on the actual phones email account.

  • Martin Smith

    I reset my password on bt homepage. Can use webmail, but my phone can’t access the server.

  • mark duncan

    Same here, still no email as of yesterday and today, not a good service from BT.

  • Martin Smith

    No email most of yesterday and off again today

  • David Boland

    Have you tried to do what Judith found fixed the problem in an earlier post. I think this is also what I inadvertently did and it brought my email back to life.
    Go to the main home BT web page (not from a phone/tablet app) and click on ’email’ on the top right. Enter your email address then hit ‘forgotten password’ and go through the process to enter a new password.
    After 5 mins all my devices were back on.

  • Lisa

    After a long web chat with an advisor yesterday I was promised it would be sorted within 24 hours. I have been 2 days without emails now. I’m worried how many important I may have lost. I was told it was an outage problem and my password was changed by Bt to help rectify the problem. I have lost all emails on my iPad, can’t access any on my lap top either. I daren’t touch my phone incase I lose them too. Come on Bt sort this out!!

  • jxbag

    Just had the same, 1.5 hours on chat, blamed my devices. Then said would call me, asked me to close chat. Never heard back! Fuming

  • Tracy

    Thanks Judith. Will try that later

  • Judith Halliwell

    I just went into BT webmail (mine is on Office Exchange) to see if I could see my email – and found out that my password had “expired” and they wanted me to put in a new one. Once I’d done that, and then changed the password as well on my Outlook account, all emails appeared – so it seems to be fixed!

  • Beverly Beadle

    Appears to have permanently deleted in excess of 1,000 emails!!!! I’m terrified I might have lost so much data

  • Jonathan Stokes

    I have wasted the last three days trying to sort out my email problems with BT (so-called) Help. They have variously: tried to blame my devices (both Apple), told me to Google it (because they didn’t know) and on one occasion hung up. Somebody has to complain officially about this through Offcom and/ or go to the press – BT are a disgrace.

  • Lesley Titchmarsh

    Big problems BT yahoo mail. Does not recognise email address I have had for 20 years. BT admit their problem with servers but do not know when it will be resolved!!

  • John Crowder

    Is anyone having problems down loading attachments on btinternet?

  • Tracy Husbands

    I am still having the same problem this morning. Can’t send or receive emails again this morning on either phone or computer. Is this going to be resolved today?

  • Sue Windsor

    Same problem from Apple iPad – not recognising my email address.
    Have had this account for years- how do we get it sorted please.