BT email problems

British Telecom offer a number of services that include phone, broadband, TV, and other internet services. One of the most common problems with their services tends to be BT email problems, so this is why a lot of users will aim to find out the status and if there’s an outage.


If your BT email isn’t working, then it could be related to all of their broadband services down or connected to something else. In some cases the issues could be local lot your part of the UK, or even your broadband and fibre technology.

Use the information on this page to connect BT support to to see status reports form users in regard to email problems, login issues, and other related services.


BT email Status insight for Tuesday 21st of February 2017

If BT email is down today, then reports will be found below.

BT email Problems? Share your issues with Down Today readers:

  • Edmund Brookes

    EMail down for 36 hours, BT can’t tell me when it will come back but marked my file if I ring in 2 days, yes 2 days!. Blamed on BT/Yahoo relationship and sent a message to an alternative address but that has not come through either

  • Gareth Wild

    same here

  • Dave Leighton

    2nd time this has happened to me in a month – 1st time was resolved in 5 or 6 hours but very inconvenient!

  • Jasper

    People are telling me today when they email me their emails are getting bounced back with a ‘message Rejected’ error message. Is this something that is wrong at my end or theirs?

  • Jet

    I use Safari and have BT set as my Home Page. I can access my quick access sites all ok from the display bar. All other sites work fine – if I can get to them. The problem lies in an intermittent problem with “hanging”. This means on occasion I cannot access my emails or type info in the search bar or access anything at all, connection just suspends. I have managed to complain to BT via a chat line and told to wait 2 to 4 hours which I have done. Suggested I change my browser – which I have no intention of doing. Next day problem back again. No problem on any other site only the BT Home Page. My temporary solution is to have put the google site on my quick access bar now, which means I am not stranded in getting around. I have flushed cache, cleared history and done all the obvious things to “free up” but I don’t believe the problem is mine for one minute. I do prefer to use this as my home page for various reasons as I of course wish to access my BT Account from time to time. Is this problem common? I suspect all the adds and videos twirling around upset things but what do I know. I just wish this could be resolved P.D.Q.

  • Ian Humphreys

    My problems are really confusing. Cannot add my BT Internet email address to Google on my Android phone says email address or password is not recognised. LiveChat with BT a complete waste of time. Reset passwords and can access via my laptop but my phone. Can access via my iPad but get this, using the old password so what the hell is going on. Put Outlook app on my phone, just the same, cannot add BT Internet email into Outlook same thing says does not recognise address or password. Checked all the POP settings still no joy. Any suggestions ?

  • Den le Man

    I have bought a new Apple air 2 Ipad.I can NOT send emails although I can send msge to any person who has sent me a face book msge even.I keep get being told by BT that my log in and passwords are not compatable with information that they have. I have been able to send one msge to a talk taike he got on an iphone server msg.
    bt’ apple and pc world also says its NOT their fault what can anyone do,change providers?

  • Sah

    My BT email is down today 31st January 2017