BBM problems

When BlackBerry Messenger problems strike they will come in different forms that impact users in various ways. So, your BBM problems today could be due to the servers going down, or you might not be able to send and add contacts right now.


This page allows Down Today readers to share their issues using BBM, connect with other users experiencing similar problems, or read statements from official BlackBerry support channels. If there is a widespread server outage, then you can be sure this will be revealed in status reports below and this rules out issues with your network.

BBM really expanded its user base when they launched on both Android and Apple’s iOS platform. This gave the BBM app a chance to add millions of new user overnight, and they did just that after reaching owners of Android and Apple devices.

If BBM is not working for you right now, then leave the platform you are using and what BBM problems you have below in the comments. Also, connect with others to spot patterns impacting potentially millions.


BBM Status insight for Sunday 30th of April 2017

If BBM is down today, then reports will be found below.

BBM Problems? Share your issues with Down Today readers:

  • Abhishek gupta

    My BBM isn’t working today..neither I am able to send any message nor able to receive…any suggestions??

  • jay241971

    BBM not working today. I am using a BlackBerry Z10, my wife is using BlackBerry PRIV. Very frustrating. I compose a message and send to her, I get the gray check mark but it stops there. Any thoughts?

  • Reet Inder Sandhu

    My bbm is not working today. Im using it on my android. When i send message, it shows green tick mark but its not being delivered. Any news about it?

  • Nmadu

    Bbm messages not delivering today just getting the timer symbol.

  • mohtih coool

    my mesages are not getting delivered ..what should i do ? if i send some hundreds of mesages only4 or 5 mesages are getting delivered ..any solution ? i have strucked in midlle of my businees work !!.am using blackberry mobile for only BBM ….if this doesnt work then i have to thrw this mobile in dustbin !! am freakedout totally !!

  • Darren Stanley

    Having problems sending photos, grey tick no ‘D’, photo size 229KB, even smaller photos have problems. Not a great endorsement for convincing friends to join me on BBM.

  • Olo

    Same problem I face

  • Em

    My bbm keeps crashing upon opening. I have deleted and reinstalled the app uncountable times, hard reset and even reset factory settings at least 3ce. Same thing. Help pls

  • Gavin

    Updated BBM software to and now messages are not delivered or received. Messages just sit there with a grey check mark not the usual blue D or green R when read. February 15,2017

  • David

    I’m getting move to an area with a better coverage area or use wifi

  • shuliana

    Same problems that I face, keep saying mobe to an area with network coverage. My internet works fine.
    Please fix it.

  • Kemi

    It keeps saying move to an area with network coverage..I uninstalled and ‘re installed it but now I can’t even log in..keeps saying move to an area with network coverage

  • Rachel

    Bbm not delivering messages to recipients! Issue occurring for last three days. Is anyone facing this or knows how to solve?

  • Victor

    Bbm not connecting on my LG G2. I have tried lots of different versions, tried WiFi connection, I don’t know what the problem could be…. Any suggestions please

  • Chuma

    Theres no problem in my network but stiil have no idea how to fix bbm “limited bbm access / connecting”
    Please help for fix my bbm

  • Ronny Dahat

    I cant setup my BBM after flashing new ROM.. it keeps saying “move to area with better coverage”.. network is mighty health.. i,m using 4G Network and there is no problem with the network.. whats wrong with bbm server?

  • Amna

    It says: Temprary problem with the server!
    Thats why it’s not working

  • luke davis

    can not add 5 or 7 pin on my blackberry you need to sort this out as i pay 120 per year for use of my bbm as got 2 phones

  • Nas Alhajri

    I cannot add pins from other phonse e.g I phone or Samsung pins that starts with 7 or 5 , i can add blackberry pins only that starts 2

  • Xino

    BBM not working for me today. It stopped opening all of a sudden. I have deleted and re-downloaded it and same server down issue

  • Beta9x

    Is BBM having a breakdown? I cant connect to my BBM group and cant sent message

  • Richa Thakwani

    My bbm disconnects after 5 mins even after full network plsss helpp….

  • Okb

    My bbm is only showing white page after updating..pls help

  • IG- Ladyrella

    Bbm wouldn’t come on since I updated… Just shows a white blank screen. Sucks!

  • Agus

    after update to this version the bbm is stuck, cannot open for a long time until now.

  • Rezha

    i found my BBM on iphone 5 ios 9.3.1 is white screen..pls help

  • Monkey

    Messages are not sending just stating as ticks

  • kimrosani

    cant use bbm today , feb,23rd 2016. it says : oops, move to an area with better coverage. there is no problem with my internet access… i still can browse to the internet.. pls help

  • Kay Beilby

    My bbm won’t work I want this sorting today and it will NOT let me sign in

  • Ejwright

    Bbm won’t log in on iphone

  • martinbpl

    Bbm keeps losing messages to my fiancee phone at random sometime as many as a third of the are said to have been delivered but have not arrived so when I send another to confirm if they arrived (which by the way are confirmed delivered by blackberry) the message that has arrived is confirmed read well the message that sent wasn’t delivered is also confirmed read but can’t have have because it never arrived anyone else have the same issues this has been happening since early Dec 2015 and still is as of 21 Jan 2016

  • Edgardo Cartagena

    BBM not working in my Iphone since Dec 20th. Messages only appear green as in undelivered. Still that way this morning Dec 23 2015. ???

  • Tina Marino

    Voice dictation has not worked for two days.

  • Lia Tjahjono

    Can’t sign in to BBM, BBM “temporary server error occurred”
    Have tried to sign in on both android and iPhone

  • Kim Wells Fitzsimmons

    Not receiving texts or emails, what’s up?

  • Starmoon Seer

    my wife in Ontario Canada can’t receive or send messages for last two days, Whats up with that ?

  • Michiel van Staden

    Huawei G7 can’t even open bbm, keeps giving me a “no connection” notification even though I am currently watching YouTube on the same WiFi and browsing 9gag on my browser.. WTH?

  • Tonie

    I have the BlackBerry Bold and my BBM is not working. I cannot even send photos or text messages, this phone is useless.

  • Lance

    Not been able to access BBM for two days now, this is on my Android HTC One.

  • LDR

    I have tried to BBM a friend in London England and it shows the tick but it doesn’t go through, I also BBM’d another friend in England way outside London and it goes through, I re added another friend living in London and it won’t add, I am in south africa. is there a problem with BBM, its been like this for almost two weeks now and I am using Android and I believe my first friend is using either android or OIS.

  • Adam

    bbm not working for me on Android.

  • Kerry

    Is BBM down? I’ve tried 4g and wifi on my Z10, also on my husbands iPhone and only get a check.

  • Tony

    BBM down again for Android

  • Diana

    I’m getting no Facebook updates for hours on my z10, although it’s working fine on my laptop and the Black BlackBerry PlayBook.

  • Nathan

    Is there a blackberry outage today, can’t open the app on Android?

  • Jess

    I got problems sending and adding any contacts to BBM, anyone know a workaround? I’m on iPhone.