AOL email problems

The AOL services include email, internet, and online websites that all run into problems on occasion with a total outage in the more extreme situations. AOL email problems top the list of reported issues, which Down Today readers can report status updates on below.

When AOL mail goes down it’s clear this can be in a number of ways, from the login page not working to users unable to send and receive messages. The latter problems can be related to server downtime, although an issue with the sign-in can also be related to password glitches.

If your AOL email is not working today, then share further details below with the web browser being used thanks to this potentially revealing patterns between Chrome Browser, Firefox, and IE. You can also receive certain error messages as well, which should be shared like the “This webpage has a redirect loop” error we’ve seen in the past.

Support can be gained through the social channels and contacts listed, to help from the Down Today community that also reveals when outages take place, so you know the problems are not related to only your network.


AOL Status insight for Thursday 24th of May 2018

If AOL is down today, then reports will be found below.

AOL Problems? Share your issues with Down Today readers:

  • Neru

    Cannot get no emails changes my password about 8 times what is going on please assist

  • Lois

    What is it? I cannot log in to AOL. I cannot reset or ask for a forgotten password reset. THIS IS NOT GOOD especially as due to high volume I cannot contact AOL. please update us somewher?

  • Richard

    My email is back on today. Uninstalled the app on my phone. Did a phone restart, reinstalled the app and it worked OK

  • Murdo

    I am unable to access my AOL email,keeps saying timed out for security reasons

  • Helen

    My email has been down since yesterday when I send code it just loops round and says my pasword is not correct. which it is. I use it for work this is not acceptable. AOL sort it out!!!

  • James

    Both my aol email accounts can not be accessed since yesterday.
    Apparently my passwords are incorrect which I’ve never had any problems for years!

  • Soozie_C

    I installed the AOL app on my phone, agreed to their privacy policy and then I could log on to my account.

  • mary morrell

    No aol email in stockport

  • Soozie_C

    I can’t access my AOL email on my Android phone, iPad or laptop. The GDPR changes are due on 25 May and it is only the 23rd what is going on? I haven’t agreed to Oath changes yet, I assumed that would happen when you accessed your account.

  • Andrea Tomlinson

    Update. Tried again and now working.

  • Andrea Tomlinson

    Just this last minute tried again and seems to be back. Phew.

  • Leslie Appleyard

    Just tried again and success…….after about 8 hours.

  • James Baird

    My wife has the same problem as some below. Can’t log in to AOL account despite registering to Oath as required a few days ago. All helpline facilities not accepting enquiries. My account is working fine. Tried their Twitter account, but you have to say which AOL account has a problem, so presumably they will send an email to my wife’s email address which of course she can’t access…. and so it continues. What a shambles!

  • Vanessa Jackson

    Yes, it just suddenly went back to normal and has been ok since.

  • Andrea Lane Tomlinson

    Did it just suddenly let you log in?

  • Andrea Lane Tomlinson

    Husband can not access the app on iPhone keeps saying app needs updating. It is the newest version. Tried on kindle and same problem. Emails have frozen now on iPhone (not app). All this since he was told he needed to accept new terms and conditions. I seem to be okay with both the app and iPhone emails……for now.

  • John

    Tried for 30 minutes to sign in , useless AOL Derbyshire Area

  • Leslie Appleyard

    I’m another one with the same problem. I have 3 aol accounts and two are working ok.

    If and when I get back online I am going to copy my address book so that I can use other providers

  • Kevin Walker

    Partners email is working mine is not both on the same network sort it aol/talktalk

  • Kevin Walker

    No aol mail,again in the Heathrow area

  • Mandii Adams

    Both my Husband and I cannot get into our AOL e mail accounts either……no contacts for them work either…..rediculous as we need to access!!!

  • James Beeny

    I have been trying for hours since about 1pm nothing all the same scenarios as everyone on here, but I have just tried logging in and it seems to be back working!!!!

  • Margaret Matheson

    I’ve been trying for the past few hours to access my emails and thought it was me doing something wrong until I saw everyone’s comments. Like many on here I put in the password and then it just puts me in a loop. Really annoyed asI am expecting some important emails. Get it sorted AOL!!!!!

  • Poppy

    I downloaded the AOL app onto my phone and logged in via that – it asked me to agree to the OATH and hey presto all is well. I’ve now deleted the app and can access emails through my Mail apps on both phone and PC – I did have to re-enter my password on the PC though.

  • Tony Morris

    These James Hunts at AOL seriously need to get their act together. I’ve had a code sent over and over from an attached to my account third party email and it still sends me looping around and around. I give up! My wifes account is working as is an old account I never use, yet my most important account is now locked down. If it’s not bad enough these dimwits aka TalkTalk have also caused me several headaches with unsolicited telephone calls thanks to them sharing my information and not only that being hacked!

  • Fifi

    It is not acceptable. Oath sent an email yesterday to accept terms and conditions which had no place to tick acceptance. Today I have tried to log on my mobile phone which said I need to upgrade to the newest version app before I can access my emails. I deleted my app and reinstalled again and still let’s me put my user name and password and then days I need to upgrade. I went on my desktop and it just keeps repeating sign on and password in a loop until you finally give up. This is just outrageous. There is no helpline or any support system. I feel violated.

  • Lynne Hepworth

    I’m in UK still no joy

  • Lynne Hepworth

    Can’t get emails.asking for sign in then says no longer has sign in and to update app. Getting nowhere.

  • Annabel Payne

    I’ve had the same problem since 1.30 today. Ridiculous service (or lack of!) from AOL.

  • Paul

    AOL email down . Waiting for very important email right now ……

  • jb

    same here can not get onto aol mail by my phone or desktop when i put password in keeps taking me back to sign in page any one else know how to fix this

  • Janine Price

    Mine is the same. Have tried on pc and on the mobile app.

  • Angie Hooker

    Mine is exactly the same

  • T

    cannot sign in, and it appears my password has changed without me knowing. Ridiculous service from an even more ridiculous company

  • Stevie

    Yeah I’ll just phone the US from the UK, how much would that cost ffs?

  • Stevie

    Oh and shove your Oath where the sun don’t shine.. Time to change providers

  • Stevie

    Can’t sign in and waiting for an important e-mail… Toss

  • Helen Milevsky

    Aol keeps asking me to sign in, but will not accept password and keeps going back to the first page every time I try to log in

  • Howard

    Can’t get mail. Updates at 13.30 today and won’t update further. Now 15.30. Says error with settings. Nothing been changed

  • AoI Care 1-8OO-585-2494

    Email Login issue,
    Password Recovery
    Send & Receive Email.
    Recover Email.

  • Jim

    Just had an email from AOL insisting I sign their stupid ‘Oath’ – otherwise I won’t be able to use AOL any more after 25th May 2018!
    I have been with AOL for over 20yrs, right from the start of emailing, so what do I do with this disgusting ultimatum?
    Talk about Big Brother, etc., so do I now have to go along with all this AOL ‘twoddle’, or find myself a new email provider after over 20yrs – plus all the frustrations of changing email after all this time?
    Why SHOULD I have to change – the more all this AOL ‘conflict’ continues, it really makes me wonder if the ‘new’ owners of AOL are truly in cloud cuckoo land – and TOTALLY clueless how to go forward with this formerly well established machine?
    I’m certain CHILDREN would be more capable of running AOL than this bunch of idiots?

  • Shirley McBreen

    I have done all that….. twice!! Keep getting that message, verified on my iPhone about 3 times!!!!

  • Sheila Scott

    Hi had same problem though managed to get into mail on PC by changing password though not on iphone or ipad. Received another email today about agreeing to new terms and conditions coming in on 25th May and discovered they want to verify account (by sending text with code). It was doing that email name page then password page, and saying not verified all the time. When I went to update password (again), they sent text (which they couldn’t do before as I have never given them my mobile number before but updated when I had the problem) I have put in their code and I have verified account and now logged in and can use all devises. Apparently aol and yahoo are becoming OATH (in the UK anyway). Obviously they like to make things complicated and give you no instructions.

  • Vanessa Jackson

    Just got my email back…5 pm UK.