Problems with 3 (Three) UK?

The 3 (Three) UK service operates on both mobile phones and tablets like the iPad. They offer SMS, mobile internet, and voicemail services and Three UK will go down on occasion that’s felt by millions in extreme cases. The most common problems include no signal, issues with the phone software, or also accessing the internet through data.

We’ve noticed the majority of Three network problems seem to be focused in London when an outage arrives, although this could be related to the pure number of people within the UK capital. When you have problems with Three UK, then make sure you leave a status report below or use the contact information on this page for gaining support and leaving complaints.


Three Status insight for Saturday 16th of December 2017

If Three is down today, then reports will be found below.

Three Problems? Share your issues with Down Today readers:

  • Clare

    I have been with 3 for 18 months with no problems. For 2 weeks now there’s been no signal in Darwen. I don’t want to make wifi calls or texts. Is the any other solution to this problem?

  • Brandon

    Have one bar all week. Called 3 they say there is no issues with 3 must be my phone sim. Idiots. I have reset my phone dozen times still have one bar and internet is dead slow on 4g. 3 fix it now or I will leave you

  • Bk Morris

    Joined 3 yesterday and had no conection at all in warminster wiltshire..not good.

  • As a Three customer for nearly 7 years (Pay As You Go) , this time I’ve had enough of this appalling service from this network! Will be joining GiffGaff as soon as I burn the last remaining data allowance.

  • colin

    no signal for 2 days tamworth

  • Tracy

    No signal in Warrington since last night. Can’t make or receive calls, no 3G

  • sailor

    No signal since yesterday night. North Scotland

  • CynicalMe

    On iD. Network got no coverage in the northeast

  • Angela Fry

    Neither can I send texts

  • Angela Fry

    I cant access 3 customer services,just cuts off after taking my details?

  • Angels

    Mine has been the same in Leicestershire…only working phones are those which can do Wi-fi calling. I am an ID Mobile customer (uses 3s network). Down more than up of recent. I won’t pay for days I have no signal – otherwise it’s paying hard earned money for zero service. I am luckily not tied into a contract luckily so will choose a better provider if not resolved shortly. If you happen to have taken out a new contract (less than 30 days ago). You can force the network to cancel it & return handset & sim. Google OFCOM rules for mobile providers.

  • Steven Rielly

    Got a feeling 3 may be facing court cases. This is day 9 of network being down more than up. My phone has forgotten what the 4G symbol is!

  • Camilla Beresford

    Cannot get incoming calls in Weymouth. Anyone else in this area having problems. 3 told me it could take 8 days and I only changed to 3 today from Vodafone. Might go back to Vodafone

  • Denise Lewis

    Unable to call out but receive incoming calls, at home. Signal is usually good, but been unable to use for days. In Devon

  • Helen Grennan – howells

    Cardiff area network down all evening and I am a full time care giver not a good service at all anyone else having problems

  • Paul Burnett

    Can’t get network for days now I’m disabled and need my phone badly

  • Shane Sterling Price

    Oxford area it is down 999 calls only gggrrrrrrrr

  • Shira

    Can’t send emails

  • Richard G

    No network for the last few despite sometimes showing good signal on my mobile…SE Kent.

  • Karen

    I have no WIFi/MIFI broadband in Wigan. I cannot acess apps on iPhone 6 Plus or internet. Problem started Friday 3rd November. What is going on 3 mobile, get it fixed! Is anyone else experiencing the same problem?

  • Steven

    Same up here in North West Durham. Started on my Talk Talk landline first. Then onto my 3 mobile. Strange though I could not call my elderly parents less than a mile away however I could call anywhere else in the UK. The American voice is automated and you will not be charged for any calls.

  • Ola

    Same as well , trying to call a taxi from my phone , had to walk home.

  • Caroline Goddard

    Same here, wondering if it has anything to do with the weird Somalia calls I’ve been having.

  • Susan Green

    Hi up on the east coast and son in Nottingham can’t connect to landlines either just get American accent giving message ! O2 and EE are conmeeting with no problems.

  • Harry

    Same here, i use it as taxi phone so i need it to work.

  • Benny

    Hi, what county are you in? Im in Hampshire having same issue, receive ‘sorry, but your call cannot be completed’

  • Benny

    Unable to call any landline since after 5.30pm today (to other mobiles and receiving is ok). Hampshire area.
    Receive an american voice saying ‘sorry, but your call cannot be completed’


    Cant make calls to Birmingham land lines ….. can all others

  • Susan Green

    Can’t get mobile to connect with any landline this evening worrying when trying to contact my 80 year old grandad.

  • Stacey Boardman

    I’ve had no signal all day and been expecting important calls. This is absolutely ridiculous.

  • Pawel

    Three the best for roaming.Signal sometimes not good.Got some problems now in Lymington area but which network is perfect?? Get EE and they have constant issues

  • Sandra Thwaite

    3 is shite will not renew contract thought it was local to my area after reading comments obv not

  • Isabel Thompson

    The Wi-Fi coverage has been quite poor for a week now in Hull. Does anybody know the problem?

  • Amira Khan

    Sience I make a contract for one year the serevec became bad and slow I’m disappointed from three …

  • sarah whittington

    Constantly getting ‘Not registered on network’ Harrogate area – Yorkshire Dales.what is going on??

  • Mlicett

    Have had NO SERVICE at all since this morning around Pimlico. What is happening?

  • Mlicett

    Anyone know what is happening? No service at all around Pimlico

  • Wolf

    Same here for the past few moths my connection went from 5 bars or min 4 to 2 or no connection. What is this? Can anyone explain why one day my 5 bar connection to 3G went down to 2 or no service? What is this?

  • Darren Morey

    Has been going downhill for the past few months in Andover.

  • Last chance Three!!!

    Three g data has been slow for the last 3 weeks or more in Hull. After the 35£ add on Three connection is a joke…!!!!!!!!!

  • Murv

    No signal for over 24hrs now, but I’m the only one affected in our house. Lad at three shop said it’s a network issue and not my sim. This sucks. Area…… N.Ireland

  • Gill

    Emergency calls only for nearly 24 now anyone else?

  • william allen

    no signal at picket twenty near andover this morning

  • Kay

    No signal whatsoever this morning (2.10.17) I’m in London, Waltham Forest.

  • Ray

    I’m discussted with threes poor Internet signal, I pay £35 a month so I can tether, I can’t do that either, I was on live chat. They disconnected me because they were not receiving my texts, I want compensation, no joke, I’m serious, when someone pays for a service, that’s exactly what they want.
    It is unlawful, theft. But three won’t do a thing, not taking live chat, the system is overun with people complaining.

  • Carolina

    My phone is down since yesterday. I’m in richmond

  • denis

    no signal at all today in North and South Manchester. When will the problem be fixed?

  • MAllanL

    Getting No Signal — Emergency calls only — in Belfast tonight. Anybody else?

  • Tony

    Third day of no coverage from Didcot to Newbury along A34 and along A4 to Hungerford nothing phone just in constantly searching mode

  • Bill

    The Three 3G network in Dumfries Scotland has been getting gradually worse. Now it is DOWN and has been for days with virtually zero signal, though 4G IS actually working. Folk with older phones which are 3G only have no service. Do Three actually employ ENGINEERS who can go fix things??

  • Bogdan

    No internet access through the 3 network in SE22.
    Thanks 3

  • Bogdan

    In SE22 no internet access through the 3 network.
    Thx 3.

  • Khatoon Noonan

    We have 2 three Smart phones. we have suddenly lost all the contacts.. Can ‘t ring out or receive any phone calls. we live in Kingston area . has anybody with three got this problem today.

  • S.J. Engledow

    Has anyone else been having problems with the GPS signal when using maps?

  • Mrs Burrows

    Devon emergency calls only. Lots of trouble in the last couple of weeks.

  • Rose Bower

    Can’t call mobiles but can call landlines

  • Crags

    Sort it out three FFS not even like you’re the cheapest provider anymore and your still crap! Can’t make or receive phone calls!

  • Louise Edwards

    Carnt make call or text can use internet and wat app but nothing else ??? What’s going on I keep have problems like this with three!

  • Martin Clenahan

    Can’t make calls or texts, I’m in Kingussie area, this is 3 time this year, my phone very important for my job going to cancel contract,

  • tony platt

    I’ve tried making calls this morning but all in getting is..your not registered on this network…roll on October when I can cancel my contract …its a joke…


    I think it’s pretty bad that I called my Mum 3 times 2 days ago and her friend called her too and she says her phone never rang, checked her phone no missing calls on log nor messages,really awful as my Dad has been taken into hospital and that could have been emergency calls,also a week ago sent a text to my friend’s daughter to say I could not make her Engagement Party never heard back found out she never got it. Feel this network has gone downhill and agree very poor service and even more so since they raised their prices.

  • [Adam Aqualung]

    If I had the power I would gladly make them bankrupt, force them to refund all of their customers (whether you’re on pay as you go or contract) like you rightly said so.
    We have terrible service here in London SW8,SW9 – Poor reception when calling, text messages arriving late & slow horrendous internet.
    Don’t even get me started on about their appalling excuse of customer service. Every time I call them about the issues raised above, it’s always the same old excuse “restart your phone” or “we’re planning upgrades in your area” I mean seriously??
    How three are getting away with this level of disgraceful service is beyond belief. Not to mention how they have the cheek to constantly increase top up prices & contract prices..
    They should be shut down honestly END OF

  • Karen Louise Crosskey

    What is going on with 3 network. My husband has a contract phone and pays monthly. Since Monday morning he has had no internet coverage. We paid the bill last week and it came up on Monday you’ve used all your monthly data allowance, if that was the case then he wouldn’t be able to call out, which he can.
    Every 3 customer should receive compensation , due to the fact your not providing the service they pay for . Sort it out. At least explain on your site what is going on. It’s disgusting.

  • Truth86

    PAYG all you can eat is permanently throttled on tethered devices between 3pm and 12 midnight. Best to switch to a month to month contract, they have one for 26/month

  • Derbyshire

    My signal has been low for over a week…best thing you can do now is find a different network,it’s problem after problem now with 3network…I spend 35 pound on unlimited,don’t think I would use a gb in a mouth with how slow it is…

  • Anthony Parkes

    something like two and a half hours later, have just tried again this time was able to make a call although the reception status bare said barely one bar, the heavens have just opened up so I’m wondering what effect that will have on 3’s services


    I forgot to add in my below comment that I am in Hertfordshire, so the problems seem pretty wide spread.


    I had no 3 dongle internet from around 5.30 last night 7.9.17, until about 10pm, starting to get a terrible service.

  • Grace

    Back up in Kingston London

  • Gary

    Threes internet in Nottingham area went down about 17.30 and came back on around 22.00

  • Tony

    Stopped working at approx 7pm in Blackpool from Asda in Marton to Devonshire Square in central for approx 2hrs, when I drove past the Vic hospital I glanced at it and it had come back on.
    Whether it was an area problem or a network problem I don’t know as my mobile reception was full strength throughout.

  • Beki Minty Haigh

    Back on in Huddersfield.

  • Faisal Khan

    It stopped working in Bradford around 18:00 hrs. But now its fixed and working….just now.

  • James Smith

    no data – travelled all across West Yorkshire in the last 3 hours and nowhere working

  • Paul

    Not working in Colindale London, it was working earlier today, this happened as well yesterday hoping it will get sorted ASAP just plain annoying, it’s now 21.11 and still not working.

  • Rainy Campbell

    Northamptonshire no service at all.

  • Rainy Campbell

    My internet and network keeps crashing. Frustrating can’t get hold of anyone at 3!!! Have a teenage daughter to collect who cannot contact me !! NOT HAPPY

  • Victor

    Not working in Sherborne, Dorset. Very irritating!

  • Matt George Roberts

    No calls or data in Cardiff

  • Dan Botoaca

    Nothing at all in grays too…no internet….i was about to het a new phone in this evening…and still nothing improved from 6pm

  • Euan MacGuzzi McGlynn

    Same in Edinburgh have they gone bust or not paid their phone bill.

  • jason

    my network has been down with IDmobile since 6pm BRADFORD area does anyone know when this will be back up and running???

  • Roberto Tascon

    My phone network has been down since late afternoon today and still not been fixed. This is ridiculous when my work depends on my use of internet.

  • Alaana Glaze

    Yes I called them again and there is a recorded message saying they are aware of the issues and that they are working on it. They thank us for our patience.

  • Sharon Bux

    My network on my phone is totally down and has been since 5pm. Blackpool area

  • Paul Smith

    Same here in Somerset nothing at all frustrating

  • Darren Phillips

    No internet on my three dongle. Can’t phone them either. Can’t top up. Nothing.

  • Michelle Day

    No mobile date since 17:00 what’s going on

  • David

    My 4g has stopped connecting also and 3G isn’t doing anything just keeps saying unable to connect to mobile data. I’m in the Cardiff area

  • Samantha Bubb

    No signal from Colchester to Walton on the Naze

  • Jo

    No 4G on my phone and 3G doesn’t work. Notice about 16:00 travelling from one side of London to the other.

  • Beki Minty Haigh

    If you manage to get through, would you please post reply here? I just have the dongle for the Internet, no phone.

  • Celia Cooper

    I have the same issue! I am on ID mobile which I believe is on the 3 network

  • Alaana Glaze

    im also in west yorkshire and phone was working perfectly untili approc 18:10 when i lost all internet connection, I have tried calling 333 but it says please hang up and try later

  • Beki Minty Haigh

    I’m in West Yorkshire and have no coverage, thought initially a problem with my account, as data should have renewed today but now, it would seem to be widespread. Anyone have any idea, how long this may take?

  • Fran

    So my phone is saying I have signal however it’s not actually connecting me to the internet at all, was working fine all day up until about ten minutes ago. Do we know how long this is due to last?

  • Anon

    No internet connection today in London!!!!!


    My internet is disconnected,I hope this gets sorted soon cause it’s annoying

  • James Egan

    No data for the last few hours in Plymouth.

  • John Robinson

    I’m having the same problem. Do you think this is a long term issue??

  • Liam Donaghy

    Belfast, issues started on 31st August 2017, all hotspots are throttle until 12 midnight, then they work again. Data speed drop of 99% down to 0.02 mb/sec on my tethered laptop. Lots of issues after the 10 quid hike on the all you can eat package, now I’m paying 35/month sim only! Three used to be a great network, worked in the USA and many other countries, not sure what’s happened them now, but ORANGE went the same way… used to be good then over 1 year they lost a lot of customers.

  • jejoma


  • seb.

    was on Chat with `three` employee confirmed to me problems until 3rd
    September…no phone network in Fulham,but the dongle works as it is on a
    different frequency.

  • Bex Badger Hallihan

    3 been down in South Wales since Thursday, CF31 AND CF23 so no signal at home or work. Mightily pee’d off now…

  • Chris Gardner

    10k west os La Rochelle. It was fine June and July but rubbish or down for most of August. Still no signal.

  • jejoma

    Where are you? I’m near Beziers and apart from the two days last week have had no problems since I came out here at the end of July.

  • Chris Gardner

    Three down in southwest France for weeks what the hell is going on?

  • Stephen J. Alexander

    Phone off in the French Alps all day on Wednesday n Thursday. Came back briefly last night and today but off again now. Why no comment from 3 for the attention of all users/customers? Poor.

  • David Olley

    Well it’s off again this morning, here, near Pontivy. Is everyone else still OK?

  • jejoma

    Whilst a total pain, it is the first problem I have had with Three in two years after switching from Vodafone. Now that was a company I was glad to leave! Slow data rates, poor coverage, I could go on and on!

  • Mark Sam Sampson

    Really appreciate the advise. Thank you so much. Van clutch has now been sorted as managed to get it to an IVECO garage. Kind regards


  • Matthew Owen

    Well they were supposed to text when the service was back up. Still waiting

  • David Olley

    Another problem with Three and their PAYG service is that someone who lives in France – or anywhere other than the UK – is able to buy a SIM in a UK store and use it freely, having paid for it with his foreign debit or credit card.
    But when outside the UK it is impossible to top up the SIM using their web site. Nor is it possible to do so by phone. The reason why it cannot be done on the web is that the card used must not be one where the owner has an address outside the UK. In 2017 this seems like a very stupid idea. People travel back and forth, as I do, on a regular basis, so what difference does it make which address the card is registered to? I can buy anything online using my cards, no matter where the seller is located. And the seller doesn’t care where my card is registered.
    I have spoken to Three about this but they simply don’t care. That is how much they think of their customers. They may well regret this attitude when their customers start to drift away.

  • Joe

    Back on here in France. No reason given as to why the outage. Shocking customer service by 3. Not good enough.

  • John Sullivan

    On here in western Britanny now, but still extremely unhappy that no explanation forthcoming – or even responses to my tweets from 3. Customer service is beyond a joke with false promises of rectification times and no attempt to explain reasons for this disgraceful customers let down. Roaming deal was why I chose 3 in the first place but if they can’t deliver, what’s the point of being with them? Great provider in theory, but in practice, not trustworthy enough.

  • Tony Kennedy

    Service is now back in France after an outage of 31 hours. The service from 3 call centre in India is a disgrace, they just kept giving you a standard excuse on every occasion I contacted them and when I asked who the CEO was and his contact details they replied we don’t know who he is or what his contact details are. When I get back to the UK I will be changing my mobile provider because I’ve had enough of the bad service from 3.

  • David Olley

    OK. About 16:50 CET my Three service resumed. I knew this when two texts from my wife, sent yesterday early afternoon, arrived.
    What are the chances that Three will text an explanation and apology?

  • Cilla Smith

    Three has been down in the Lot in France for more than 24 hours. Not good enough, can’t get any sense when rectified, waited ages for live chat yesterday only to be told they were working on it. Will be changing my provider next week when back in the UK – vote with your feet on such poor service.

  • Steve Burnhope

    Same problem in the Rousillon region since early yesterday.

  • Sharon Willingham

    Have had a life-chat with 3 as in Lot-et-Garonne and no signal since around midday yesterday. They say it is an issue with French partner providers which they hope to have resolved in next 24 hours max. Have usually been v good when I have encountered similar problems before. Fingers crossed

  • scottjf

    Same in Haute Alps no coverage for nearly 48 hours…not happy Three!!
    Just signed up for 12 month contract fro both myself and my wife but will be seeing about canceling once back in UK.

  • Dan

    From 13:00 yesterday no signal on 2 phones on 3 in Nantes, can manually find other networks but it won’t connect.

  • Hugo

    Same here, im in the Vendée and no signal

  • Martin Quinnin

    I had issues yesterday from 21:00 (I’m in Bali).
    All sorted now.

  • goldilocks

    I know a good English speaking mechanic a bit further down, near Souillac Jan 0660645504 tell him Simon sent you, he’s a decent chap.

  • Lynn hartley cain

    We are in france to and no signal Normandy

  • goldilocks

    Both my 3 phones have no network shown, even though they can find 3 or 4. I’m also in France, in the LOT region. Totally won’t work, no phone, no data. Seems 3 have been cut off over here.

  • Mark Beard

    O I just though it was my phone play up after up date but no service in the lot as from yesterday wife phone on o2 is fine what are you doing Three

  • Joy Emmanuel

    I am in France so only wifi. I recently changed from another provider, I was seduced by the European coverage apparently offered by 3. Bad move, nothing but trouble since moving. Can’t manually select another network either. Sounds like 3 haven’t paid their bills! Their service and their customer service is rubbish!!!

  • Christine Munday

    In Portugal, both our phones no service since yesterday.. These are our business phones, customers can’t reach us.. Unable to get in touch with three by live chat..
    Three haven’t communicated with their customers at all.. customer service is appalling.